Tuffy Tire & Auto Service Center

Reviews 11

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S L

My car was starting and running very loudly, and my preliminary diagnosis was that it at least needed a new muffler. Due to cost, I dont recommend the dealership for this kind of repair, so I agonized where to take it, not knowing whom else to trust. Based on the latest reviews for this location, specifically mentioning new, improved ownership, and the proximity to my home, I decided to give Tuffy a try. My first contact over the phone with Jake was great. He was very friendly and professional, and I was able to make an appointment for the following morning. Tuffy conducted a free inspection of the exhaust system, and Jake physically showed me the problems and made repair recommendations. The estimate provided also gave me two repair options. As promised, Jake called me to confirm that Tuffy would be able to complete the repair in time for me to make another appointment later in the day. The repair was completed two hours early, the price was reasonable, and I was able to utilize Tuffys coupon (currently available at their website) for $30 off. A few other upsides that recommend this business: - Jake offered to drive me home so I could wait there while the car was being repaired. - The replacement muffler has a limited lifetime warranty. - Tuffy offers a limited roadside assistance program. - Women will be treated with courtesy and respect. Ron, the new owner since late summer 2016, introduced himself to me, and he, Jake and I discussed the positive changes Rons been able to make to the business. If you had a poor experience at this location prior to Rons purchasing the business, or if youve never tried this location before, I definitely recommend you give it a try based on my positive experience.

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MA

Maripaz Hernandez

Got a $15.99 coupon from them in an email for an oil change and a tire rotation that expired 9/12/15. I called to make an appointment that day. When I asked the person who answered the phone if I could make an appointment for that same day he said sure...2 seconds into our conversation I tell him that I wasnt sure if he needed to know now or when I went in that I had that coupon. Right away his demeanor changed and told me that the coupon had already expired. I was polite and said but it expires today, am I not able to use it today?...to which he had to answer "well yes, you could. BUT we dont have appointments anymore." I was shocked given he had just told me I could make an appointment for that same day. I asked him "So, NOW you dont have an appointment? All of a sudden!?" And he said yes, but that I could drop off the car and and if he had time he would service it. IF he had time!? So was I supposed to drop off my car all day and just wait and see?! I told him no thanks and took my car elsewhere. This is BY FAR the worst experience Ive ever had trying to get an oil change. If you send out a coupon, dont be mad people want to use it, and dont make them last on your waiting list just because you want then to pay full price.

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fire vette

I was here and wanted to wright a review. I had my brakes checked and a oil change. It was a holiday weekend so i figured it was going to be busy. Well these gentlemen got me in and out fast. They were so informative on the maintenance schedule for my car. They even took me out in the shop and showed me my brakes. They explained to me about the condition and assured me that all was well with them. They also noticed some unusual wear on my front tires and explained how worn shocks could cause this,but they did not try and oversell the service to me. They did a quote for the job and explained that i can have this done at a later date to have that done. I felt like this was my own personal mechanic. I met the new owner Ron, he was a pleasent man to talk to. He has just bought the buisness about a month ago. This explains all of the bad reviews that i seen before than. Thank goodness for another good buisness in Lake in the Hills. I will recomend this shop to all my friends. I give them 5 stars. Adding on now in 2017 started taking all 6 of my family cars to them. I even trust them with my show cars.

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CO

Colin Plach

I took my car in for some routine maintenance and to have the staff look at an oil leak that I had. The staff was great at explaining where the leak came from, cost break downs and everything else. It was towards the end of the work day and with the job time quoted, I was worried Id have to bring my car back later. They assured me they would stay until the job was done. They gave me a ride home and even offered to pick me up since I told them I wouldnt have a ride back. They got my car back up and running in the time they said they would and as stated before, picked me up to get my car which not too many shops I know of offer that kind of service. The owner was super personable and the staff that I dealt with directly were very kind and knowledgeable. I will definitely return here for any future service needed on my car.

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Anonymous User

I have a small exhaust leak on my car just before the catalytic converter. I called in simply to ask them to fix the hole since it was loud and caused an odor. My car is 100% SMOG legal with all the CATs in place and everything and I attempted to convey this to the owner on multiple accounts over the phone but since he spoke very poor english he misunderstood and kept thinking i was trying to have my CATs removed and then abruptly hung up on me.

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Anonymous User

I started coming to Tuffy for oil changes because they were very close to my home. I keep coming back because the owner is very honest and gives me several options ranging in prices that will fit my budget. As a woman in her young twenties, its often hard to find a mechanic who you can trust and who wont take advantage of my lack of car knowledge... their great first few impressions have turned me into a customer for life.

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CA

Carrie and Mike Calhoun - Maxwell

Real mechanics here. They did a great job taking care of MY MERCEDES (code name for our old Dodge Caravan) ... they fixed up quite a few nagging issues that were tough to figure out, but they nailed it. Runs great now.

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Dennis Allen

When theyre busy, theyre busy. The staff was friendly and once my vehicle went in for service, it was as fast as a expected. Check their website for coupons. My oil change was $20 with a tire rotation instead of $50.

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NickVicki Cascio

Flexible with appointments and will let you know everything they find and amounts for each. They will email you reminders on issues you hold off on. Staff is customer friendly.

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Jeff Wa

Ive gone there twice now and have had outstanding service. Ron and his staff do great work.

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Anonymous User

Excellent service, fair prices and very trustworthy

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