Car-X Tire & Auto

17065 Torrence Ave, Lansing, IL 60438, USA

Address:	17065 Torrence Ave, Lansing, IL 60438, USA
Phone:	+1 708-895-2279
Site:	carx.com
Rating:	3.8
Working:	7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–3PM Closed

Location

Photos 4

Reviews 9

Keldog 1234

I walked in with a cheerful attitude, and was greeted with a nonchalant demeanor from some of the staff. I recently completed a lot of under body suspension work from front to back. I used to work for Ford so I completed all the necessary repairs myself. When I told them that I did the repairs, I noticed increased attitude from a Mr. Jim Kirwin, He asked me why did I think I needed to replace all those parts in an ignorant tone of voice. I was going to to tell him its none of your business but continued to be cordial and answered his question politely. So then I told him I just need a alignment and he took my car and begin the process. I took about 45 min to an hour to complete which is fine, but all while he had my car I had a feeling something was not right. So when he was done and he brought my car around I was then greeted with a smile and told to have a good day. I left thinking everything was ok, A week went by and I start noticing that the alignment is still off, I then went to the gas station thinking maybe i have a slow leak in one of my tires, come to find out none of my tires where inflated to manufacturer spec. Mine is suppose to be 32 psi, but each tire was at different levels, also I found that on my passenger side rear tire. The (TPMS) Tire Pressure Monitor System, valve stem is broken making it impossible to inflate the tire. It was not broken when I brought there. If it was an accident or on purpose they still charged me for a alignment that was not done right. You cannot do a proper alignment if the tires are not inflated to proper spec. So they pretty much screwed me out of my money all because I think they were mad that I knew how to fix my own car and I did not need there expensive service, because it would have probably cost me in parts and labor 1,500.00 to 3,000.00 to have them repair what only cost me 342.00 to do it myself. Trust me If I could afford a alignment rack, I would not need anyones help lol lol. So I would not be going back there anymore. I had to go to the dealership to have a second alignment done and correct his mistakes at my expense unfortunately.

Jeff Stack

These guys are top notch, old school mechanics! They love what they do and have a wealth of knowledge at their disposal. Unlike the previous reviewer, I do not know how to fix my own car and need somebody I could trust. The customer service was acceptable. I dont need, nor was I expecting over enthusiastic mechanics. They smiled, listened to my responses to their questions and gave me a time frame for repairs after quoting. They finished on time, shook my hand and I went about my day. Heres the bottom line, for me I know quality service is going to cost money. Of course if I could do it myself I would save money, but I cant so I have to pay for service. When I do, I want to make sure my money is going to QUALITY service and I feel thats exactly what I got from these men at CarX. Perhaps because I understand business, I understand the costs involved. The previous reviewer mad a comment, IF he "could AFFORD an alignment rack.", well CarX can and thats a job cost for doing business as is having a payroll, shop, warranty, insurance, parts and tools. All stuff Do-It-yourselfers dont understand. So if youre a do-it-yourselfer, you probably wouldnt be taking your car here anyway, and if youre like me, just looking for a mechanic you can trust they know what they do I can recommend these guys 100%

Maurice S

I called this location for my daughter to see if they could do the kind of work needed (a welding job) for an exhaust system. I was told they do welding work but he would need to see it first before he could say they could do the work. I said ok. I asked then how much could a welding job cost? He said I couldnt tell you how much of the cost to repair the car until I see it. I said Im not talking about this car? I am asking based on your experience for the welding jobs that you have seen what was the cheapest cost versus what was the highest cost for a welding job? He then said again about this car I can give no quote. I said Im not asking for a quote for this car. I am asking for the range of costs for welding jobs youve seen. Then he said it can range $100-$1000 and hung up. Now why would I take my thousand dollars to spend in this shop?

Darcie Huizenga

Best review I can give: I will return here over and over and tell everyone I know about them. Prompt service, excellent explanations, and knowledgable about their service. Started having troubles the day before, came in off the street, was taken care of immediately and they already were working on my vehicle before my ride even arrived to pick me up. They called within an hour with the estimate, had the work done by early afternoon and I was back on the road same day. Thank you!!!

charles shaw

One of the best experiences Ive ever had at an auto repair shop. Family owned fast, friendly and most of all honest. Bob and his family are straight forward and not in the business of riping you off. My new go to spot.

Jackie Kay

They appear to be honest & do the right things concerning the auto mobile.

LaTania Jones

Fast, friendly service. They also send coupons in the mail which is plus

Cynthia Rimmer

Good service, never too crowded .

Mary Gaston

Professional and inexpensive