Firestone Complete Auto Care

Address:	1980 N Rand Rd, Palatine, IL 60074, USA
Phone:	+1 847-221-0810
Site:	firestonecompleteautocare.com
Rating:	3.6
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 8AM–5PM

Location

Photos 18

Reviews 20

Frederick Brill

top quality customer service;made sure we got their lowest prices by searching thru all their offers that were applicable to us. Brad is a good, knowledgeable mechanic who knew his "stuff" and did a thorough job. The service writer Sue Dickens was especially personable during the quoting process. Firestone was our third quote and we had confidence from the start, over the others, that they had our best interests in mind when the discussed our alternatives. They took the time to prepare exact quotes pricing out the parts as well as the respective labor for each alternative. (The other places all gave us estimates with a $200-$400 price range difference without going to the trouble of even looking up the parts...which, in the final analysis is what cost them to not earn our business.)

D Alle

I went to this Firestone shop after getting a nail in one of my tires on a road trip. Patching up the tire was free of charge because of the road hazard warranty I bought. The failed to balance the tire after putting a patch on. This caused the vehicle to have a shake which went away after a different Firestone balanced the tire. They also tried to get me to replace the cabin air filter even though my vehicle model doesnt even come with one and tried to tell me to flush my coolant after I had recently done it. I caution anyone that goes here to get a second opinion on any extra work they say needs to be done.

Mohammad Ali

Recently I had new brakes and rotors installed. Now, prior to setting up the appointment, I called different shops, only to be quoted $100-200 more than what firestone had quoted me. After the 5th estimate, the choice was obviously clear. I spoke to Jordan, who was very kind and courteous. He answered all of my questions and explained things thoroughly. Overall, I am very happy and satisfied with the service that I received. I will continue to have my vehicle serviced at this location for years to come. Also, a special thanks to Jordan for being honest and providing an excellent customer experience.

Steve S

Be careful. They are very non-chalant and evasive about their pricing. Service costs arent listed anywhere at the counter. Asked three different times for the cost of a service, and received a different response each time. Price wasnt very high, but they lost my trust immediately because of this, so I decided to take my business elsewhere. Customer service wasnt that good either, especially after being questioned about the pricing. Cant speak to the quality of the work there, but I can say there are many other shops in the area who are much more honest and upfront about their business.

M Bari

I had Blizzak change over with TPMS kit at this store, and the day after the service, my tires started to lose 5-10 PSI pressure. They failed to clean my rims even after I instructed them to do so. I called and they did not even make room for an appointment to correct the issue. Finally, another Firestone corrected the issue. Im glad I did not have any accident. Overall, I am not satisfied with the service I received and will appreciate an apology from this store.

Goran Bazic

Most horrible experience ever...should have stick with Discount tire in a first place. They sold me wrong tires for my vehicle. Non stop noise and shakes. When i went back to see whats the problem they said that the tires are not for my vehicle and asked 140$ more to replace it. I am not a hater or anything but this company puts their profit in the first place. Thanks but no thanks! Updated, if I can leave 0 stars I would.

antonio velasco

Great experience, Jordan here had helped me with several of my vehicles and even some friends and family. Very professional, courteous, and overall trustworthy when it came time to bring a few necessary repairs to my attention. I didnt wait any longer then promised, also loved the showroom is well lit creating a clean environment. I would recommend them especially Jordan to anybody seeking automotive repairs or advice.

Stephen Kentala

Took my car in for new tires and an alignment and it was easy, fast and affordable. Bob Dickens is the guy to go to with ANY questions regarding your car. He is an expert mechanic and the manager and will do his absolute best to advise you on whatever issue your car has and how to fix it. He is as honest as they come. I travel from Chicago proper to come here because thats how much I trust Bob and his staff.

Vineeth V

I started going to Firestone after they were the only game in town around me who had tires my size in stock at an affordable price when I needed it. Now they also get all my easy regular servicing business also - they are inexpensive and no frills - but it works for me that way.

Tracy Dickens

Very professional staff. I understand there can be a wait at times but when you find a shop you can trust, its worth it. Fair prices and the work is thoroughly explained to me before I make a decision to move forward.

Jose S

Firestone Employees are friendly and they will explain to you anything thats really wrong with your car. I trust them with my cars, they do brakes, oil change, tire rotation. Check out this shop you wont regret it.

Andy Francis

Great service. I went in for an alignment, and when they put my car on the rack they found everything was within spec. They offer free alignment checks, so they didnt charge me.

cvpi06

These guys are so slow. Takes a whole day to mount tires you cant ever wait for any service for less that 2-3 hours. Basically they are just extremely slooooow

Leda Parrish

Wonderful, everyone was very nice and professional. Very helpful and even told me about problems I didnt go in for. Will always go here.

Erik Nelson

Everyone there was very friendly and knowledgable. Prices are great and they treated my car with care, unlike other places. good location!

Piotr Wrona

Had tires installed, left and got a call back in a little over an hour. Came for a oil change, slight wait but great customer service

Jackson Biller

Very friendly staff, very clean place, cheaper than most. Ive used Jiffy Lube and Merlin for years but Firestones earned my business

Andy Szlezak

Terrible, had to call a tow truck to take my care off the lift after 2 hrs of waiting...

Rom Zaj

Pretty quick with oil change and tire rotation service, nice and professional.