Discount Muffler Brake & More

620 W Colfax St, Palatine, IL 60067, USA

Address:	620 W Colfax St, Palatine, IL 60067, USA
Phone:	+1 847-991-3660
Site:	discountmufflerbrakeauto.com
Rating:	4.2
Working:	8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–3PM Closed

Location

Photos 37

Reviews 10

Alex Cotteleer

Form your own opinions. I will never ever go back here though. I just moved to palatine and thought Id give these guys a chance. I went in for a brake job and an oil change. I get a call back saying my 2011 (2 1/2 year old car) needs brand new brakes rotors and calipers on both the back brakes. Cost around 1000 dollars. I scoff. And dont want that done. They say the pin is sheered on the back right and it wont open. So its basically permanently closed ( I find this odd though cause. There wasnt any scratching unless I applied the brakes. What hes saying would imply scratching all the time. Which was not the case). I opted for just brakes rotors and oil change. 397 dollars. I get my car back and the scratching brakes are fixed! Good. On the way to work I hear this fast rubbing. It vibrating the entire car. Certainly a noise I have never heard before. I slow down and the rubbing slows down to a slow vuph vuph vuph sound and I can feel it through the steering wheel. I get off work early and head over there. I tell them. They didnt even test drive it they just pulled it into the garage and said yeah they hear something up front and point at the axle coupling and say it needs to be replaced. I tell them this sound has never been here before and the second I drive my car off your lot it starts. He says well we didnt do any work up front. Sorry man. Im not saying they did anything. But I will never go here again. Regardless of what happened Im out 400 dollars and have a car with more problems now then before I ever found this mechanic. UPDATE!!! I went to mazda and had them look at the issue. first off they said they have no idea what the other place was talking about. they looked over my tires and axle coupling twice and found nothing wrong at all. (yet this place told me they needed to be replaced) and second I remember him telling me the pin was sheered on the back right and wont open as I wrote above. He was saying when they compressed the brakes back on it wasnt working correctly. When I told mazda this the technition looked at me wide eyed and said "I hope they didnt compress the brakes back on, our pins screw in". These guys have no idea what they are doing

Brad Richter

This place is terrible. Less than a year ago these clowns had my mothers car in there be cause it stopped working. They had the car for over 2 weeks and returned it without even putting it back together all the way. We have been having to put oil in the car every 4 weeks so I started wondering just what was happening. I began to take it apart a bit tonight because a sludge of oil was on the top of the engine and splattered around the under the hood and find several loose screws. So I started digging a bit deeper. Took off the cover for the spark plugs and found two missing screws that are supposed to be holding the spark plug ignitors in. Not acceptable. $2500 dollars of work and a rental car for 2 weeks and you didnt even finish the job? Very poor work and work ethic. Do NOT go to these guys, unless its for a simple oil change, if you want to trust them with that.

Kateryna Otworth

My Mothers car had a loud noise in the car and we were told by Caseys Automotive that the wheel bearing part has to be replaced. I wasnt sure if it was accurate and I was referred by General Manager of Advanced Auto Parts store on Rand Rd (by Ramon) to see Roger in "Discount Muffler and Brake". We went there shortly after and my Mother and I had the most positive experience there when we came. Roger not only determined the real issue of the noise in the vehicle, but also fixed other little thing in the car with no charge! My Mother and I thank Roger very much and we are definitely going to be back when we need my Mothers car (or/and mine) to be serviced! Thank you, Roger!!!

Vince Castro

Our daughters car need drive belts and front brakes. After getting quotes elsewhere, this company provided an expected reason price and did not demand necessary work be performed on the car. Joe even drove my wife to and from his place of business! They replaced the tie-rod (front passenger side) of which was suspect of being an issue prior to bringing the car to them. They resolved all issues within a day and our daughter has her car back with reliable operations. So glad we learned about this place!

Jenn Williams

Took my car in because my brakes were squeaking and the other Auto Center I took it to told me nothing was wrong Discount Muffler and Brake was able to detect the problem which were my drums and I had another issue which they fixed for free a couple weeks later I couldnt be happier with the service I would definitely recommend. The stafff was super nice and knowledgeable and even offered to give me a ride to someplace else while my car was being fixed. Im happy to say I found my new auto place.

Ann E

I have been coming here for 2 years to do my oil changes, and Joe is always friendly and his guys do a great job getting my car in/out in a timely fashion! I like that they have never tried to charge me anything extra for unnecessary work or try to trick me into thinking I need extra repairs. They treat women with respect here and do not treat me like I am stupid/know nothing about cars. I will be a loyal customer, thank you Joe and your guys for your service and honesty!

Greg Dalton

Great shop and manager! My exhaust started making a horrible noise the day before I had a 500 mile drive so I stopped by here to get a diagnosis. I had my dog with me at the time and the manager let me stay in the waiting room with him. They quickly diagnosed the problem and fixed it in under 30 minutes! Since it was an easy fix, the manager fixed it no charge! He turned a highly stressful situation into a wonderful experience. Id definitely recommend this shop!

Jihoon Ahn

Took my car here for performance exhaust welding job. Joe and CJ were very friendly and reasonable. I had to take my car multiple times due to wrong parts (which I purchased by mistake), but Joe accommodated some time to fit into the Saturday schedule to get my car done without any extra charge. Also, big props to CJ for his welding job. My bolt on exhaust system is completely welded nicely, everything lines up without any leaks. Very happy customer!

Cathleen Ann

I am so happy to have found this shop. They are helpful, trustworthy, and do great work. They are always willing to go the extra mile to make sure the repairs are as economical as possible. This has made a huge difference to me as I care for my aging car. Switching from service at the dealer to service at this shop was the best choice I ever made. Recommended!

Alison

These guys are ridiculously helpful and fairly priced. Never at any point did I feel like I was being taken for a ride. Lovely people. They have securely earned my business and I recommend them to all my friends and family.