Firestone Complete Auto Care

801 Barrington Rd, Hoffman Estates, IL 60169, USA

Address:	801 Barrington Rd, Hoffman Estates, IL 60169, USA
Phone:	+1 224-520-9627
Site:	firestonecompleteautocare.com
Rating:	3.8
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 8AM–5PM

Location

Photos 8

Reviews 26

Alyson Greco

My name is Linda. I had a most excellent experience with this Firestone. My alternator went out on Sunday night when I got off work. I was in a terrible position trying to find a way home at 11pm. I called Firestone the first thing on Monday morning. I spoke with Jose and immediately felt that things would get done. He was kind and extremely helpful. He arranged to get my car to Firestone. He called after he checked out my car and gave me the price on the repairs. He handled everything. I didnt need to worry one iota. When I went to pick up my car after 5pm on Monday, as soon as I said they repaired the alternator on my car, he said "Linda!" I was so glad he was there so that I could thank him. I always read reviews on a business before I deal with them. When I had read the reviews, I was kind of concerned about this Firestone, but I had no other options. I took the chance and am glad I did. After dealing with them....I cant give them enough stars. They were professional, kind, courteous and very helpful. If anyone is reading this review, I truly believe those bad reviews were written by people that are just angry at everything. This is the place to go for car repairs. I live in Roselle and I will definitely travel to this Firestone for further repairs. Thank you again, Jose, for all the kindness and help you provided!!!

Emily Hamilton

I went in tonight for a routine oil change. I admit that Im not the best with maintaining my car, but the guy working the register was unbelievably rude to me. First off, he asked me if I knew what maintenance was. I looked up expecting a smile as if he were joking, and he looked at me with a straight face. I dont know if I was more offended he didnt think I knew that cars needed maintenance or that I didnt understand the English language. He asked me how I was paying and I said by card. He said that I must have a lot of practice swiping my card. It was a debit card, not that it matters. Im a mechanical engineer, not that that matters either. Ive never experienced such sexism in my entire life. Will not return.

Michael Zach

Jose and the entire staff are professional and courteous. Its hard to find a mechanic you trust, but this location has earned my business. I have 3 cars, with one being a project vehicle (Jeep) and this is my go to place. With the 2 cars, they explain any issues, what it means, how critical it really is, and whether it is something that I could attempt myself. The prices are in-line with the market and and if I have an question, concern, or issue, we are able to have an adult conversation and work it out. With the Jeep, they are quick to share knowledge and experience and to provide tips when I try to fix it myself. I know that they are always there in case I mess up.

Dianna Dark

I went in Sunday, as there was a grinding noise....The estimate to fix the grinding noise was over $1300.00! I was shocked, but they insisted both front and rear brakes and the rotors were destroyed... My battery was shot and the brake fluid was filthy.... Thinking I needed a "second opinion, I took it to Kellenbergers, a family owned service in Elgin, and they fixed the the rear brakes and rotors for $325.00. They assured me the front brakes were fine for another 10k miles, the battery did not need to be replaced and my brake fluid was "pristine." Nearly a thousand dollar difference...shame on you Firestone for trying to fleece me!!!

Jesus Silva

Jose the store manager is really cool person .. I been coming to this store for about 3 years all the time great costumer service. i had only one issue but they took care of it super fast. some time they take little longer for fix the car but is because they get so many walk in people that dont take time to make a appointment and slow down the shop.

Justin Husslein

I bring my car in for its routine oil change and also any other services needed on my car by far this Firestone is the best vehicle preventive maintenance shop around Jose and Abby will genuinely take the time to help you out with getting an appointment set up and make sure your vehicle is serviced correctly love you guys and will continue to use you

Noel R

Bought my wife a set of very expensive tires for her truck. They stripped the lug nuts, broke one and didnt even have the replacement in stock. After 2 weeks, they finally got a replacement from the dealer. They didnt say anything about the stripped lug nuts, we found out when we took the car to the dealer for a tire rotation. WILL NEVER GO BACK!

Jenny Gilliana

I needed to get my headlight fixed in a hurry. Its so convenient that there is a firestone 2 minutes away. Scott helped get me in and out within 30 minutes. He assisted me with getting my discount through Uber and was really awesome during the entire time I was there. I know I can always depend on Firestone, and Scott!

eb flem

We have been going to this Firestone for 5+ years, we trust them and they have always had the best interest of our car at hand. We will continue to have our car serviced at this location as long as we live in this area. Jose and Scott are excellent and really make sure you are satisfied with your results!

Jayesh Patel

They replace the parts which is still usable and they told you wrong thing about your car maintenance also. I was regular customer of Firestone since 2006 but now I stopped with couple of bad experience.

Abhishek Bhujaballi

Wasted my time examining here. When approached for further details on the checks performed they denied to show me the reports. Will definitely choose other auto care over firestone.

Liz Kokosinski

Katie and the rest of the staff were very helpful. Stopped in for an immediate fix I needed and was out of town. They took care of me so quickly!

Danny Espiritu

Im sure some of there work is ok, but customer service is not the best. Communication and clarification of services is disappointing.

Anonymous User

Did change my tires yesterday, they gave me a good deal and did it in quick time. I was also impressed with their customer service.

Anonymous User

Wasted my time! Had me to come there after calling them & none of the techs would even look at my car!

Adam Perkins

Thanks for getting everything done quickly and painlessly! Thanks Jose for great customer service.

Daniel Pisica

My experience with then was great, but ive heard some other opinions as not so great