Casey Automotive

Reviews 3

BR

Brian Lawler

Deleted previous notes due to text limit, but basically I had a 97 Acura that had repeated issues, and it took a bad review before Casey Auto would lift a finger to do the right thing. So now I have a 2006 Prius, got it in 2013, used as-is. Shame on me for being ignorant, I didnt have the dealership run tests on the hybrid battery when I got it. Spring 2015 that battery failed. I dont make enough money to afford the 3 grand, so my grandfather stepped in and literally saved me from being fired (my IT job requires a reliable personal vehicle). Casey Automotive replaced the battery and did some other services as the cars milestone maintenance was due. Fast forward to 8/12/15, the hybrid battery that was installed in Spring less than 6 months ago fails. I brought it back to Casey Automotive in "limp mode" where they took 24 hours to diagnose the battery as the cause. I was promised it would be fixed in 24 hours, but I was without the car for 3 days, and there wasnt a loaner available until the evening of the second day. Had to rely on friends and family for transportation. I am a subcontractor at my job. This means I get no paid time off. If I dont work, I dont get paid. While I didnt have to pay for the replacement battery because it was well-within the 1-year service warranty, I still had to leave work early to handle this and thus I lost money. In my pay bracket, every penny counts. I voiced some concerns to Ole about the pattern of bad parts and frequent repairs from the days of my Acura to the days of my Prius, and he dismissed my concern without actually addressing it directly. I asked to speak with the Owner, who called me this afternoon. To the Owner of Casey Automotive of Streamwood: You need to search really hard for the manners your parents taught you. You and Ole both interrupted me very frequently such that I seldom finished a sentence when trying to discuss this with you. You and Ole did not address my concerns, and furthermore dismissed them as inconsequential on the basis that you didnt bill me to fix your own screw up. By observing your attitudes toward me, I know you actively chose to avoid accountability on the condition of the failed battery as I saw it in your garage yesterday, only saying that the mechanic must have done that as he removed it. I am not a fool, gentlemen. I am quite possibly one of the smartest people you will ever meet. A certified Toyota Technician knows how to remove those things without having to damage the hell out of it. Whoever you had working on my car must not have been certified. Considering that the protective casing of the hybrid battery is METAL, not plastic as Ole claimed, I sincerely doubt what youre telling me. I suspect that battery was in that condition while Id been driving it since this past Spring, which means I had been sitting on a life-threatening hazard the whole time. Whichever one it is, it doesnt look good for your public image. You didnt want to handle this before it escalated, and that, too, doesnt look good for your public image. Additionally, your mechanic damaged my center console, and I have pictures of it on my phone in the condition it was in when I left the parking lot. And the Maintenance Reqd light is still on, so you also showed zero initiative at following through with customer care. Ole and Owner, you did not listen when I addressed this to you directly. That is entirely on you. Do not contact me in any way. No, there is no recovering my good faith in your organization. No, Im not going to take this review down. No, you will not be able to stop this figurative avalanche borne of your own ineptitudes. Behold the consequence of your behavior. I will tell everyone I know about this. I will post this on as many social media venues as I can, and I have already notified the Consumer Affairs division at the State Attorney Generals Office. Edit 10/31/15 - And all the error lights came back on, fan in the backseat blowing. Terrible.

DA

Dave Dytrt

Great experience!!! First let me say, the only reason Im scoring this location as "Excellent" in quality is because theres no higher option. My wife and I flew from AZ, to visit our daughter and grandchildren in Hoffman Estates last weekend. While visiting, our daughters van broke down. Not being from the area and it being a Friday, I Googled shops in the area. I had to make a decision on which shop to choose based on reviews. Though, I was a little bit concerned after reading the reviews for this Casey Automotive location, I felt much better about it after talking to Jack on the phone. Later that evening we dropped the van off and put the key in the drop box. On Saturday, I received a call from Jack letting me know what the primary issues were. The van is 10 years old, it has over 160k miles, my daughter has done very little maintenance on it with the exception of an oil change here and there so I knew the list was going to be long. Jack was very helpful and professional. Although the check engine light didnt come on, he highly recommended we tune the vehicle up (it still had the original plugs & wires) and the steering tie-rods and box were so bad that the its a wonder they were still attached. Once all of that was done, my daughter picked the van up and said it drove like a dream. Because there was no code to know what the real issue was, we took a swing at the things we knew needed to be fixed. After driving it for a day, the same issues started taking place again. However, this time the check engine light did come on. The symptoms were similar to what the issues were before and being that I was back in AZ, I called Jack to tell him the van had died. Jack was unbelievable; he contacted a tow company to pick the van up (we have AAA), provided my daughter with a courtesy vehicle, ran a diagnostic check on the van and found that it had an electrical problem. He had the part in stock and replaced it the very next day. Jack didnt charge us for the courtesy vehicle (which was huge because we have 4 grandchildren), the tow or the labor for the installation of the new part. We were charged $46 - 5% for being a, AAA card holder and my daughter is thankfully back on the road driving a safe, good running van. Its very rare that I review businesses. I work for Go Daddy and we know a little something about customer service. I think its fair to say that The Streamwood Casey Automotive knows a little bit about customer service as well. Jack went way above and beyond in my opinion to make sure the safety and disruption of my daughter and grandchildren were a priority. I highly recommend Casey Automotive for its honesty, integrity, customer service and quality of work.

JA

Jag Driver

Went in with an F-150 they diagnosed as an issue with the 4WD actuator that they booked at about 1.8 hours to repair. I agreed to have them fix it and they ordered the part and reportedly would be able to start work around 5 hours from when I brought it in early that morning. I came back at around 7 minutes before the agreed time. The guy that was supposed to work on it was out to lunch and the owner seemed irritated that I was there a bit early and further irritated that I intended to stay at the shop for the duration of the repair (we were on a trip and had to keep moving). It seemed to really piss him off when I asked what brand of parts they were using and, somewhat exasperated, he basically told me to go do something else and call back in about 20 minutes. I called back multiple times and never got an answer and had no choice but to leave. I pulled the vacuum line to stop the partial engagement on my actuator and continued on my way. 1700 miles later I made it back home and performed the repair myself. They were charging $150 for the part, I got the same brand of part for $68.79. They clocked the repair at 1.8 hours and I completed it in about 35 minutes just following a repair manual and a Youtube video from a Ford tech. I am not an experienced mechanic but an engineering student. Their estimated time to complete the repair was way off base. Also, as per my shop manual, I also swapped out my actuator solenoid with a new one ($15) as that is the underlying reason for the failure (with the old design, water could enter the vacuum system through the solenoid and cause the actuators to fail). The shop did not seem to catch that. All in all I felt they were trying to gouge me a bit. Now at the the time they seemed pretty busy so I can understand some of it. I also know mechanics usually arent the most friendly guys around but this place clearly didnt want my business and didnt seem to care how much time I wasted waiting to have them begin work on it only to be blown off in the end.

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