Midas

888 S Rand Rd, Lake Zurich, IL 60047, USA

Address:	888 S Rand Rd, Lake Zurich, IL 60047, USA
Phone:	+1 847-438-1660
Site:	midas.com
Rating:	3.8
Working:	7:30AM–7PM 7:30AM–7PM 7:30AM–7PM 7:30AM–7PM 7:30AM–7PM 7:30AM–5PM Closed

Location

Photos 17

Reviews 9

Anonymous User

Pros: There is a young guy there by the name of Joseph. I came in for an oil change and I asked some advice on my son’s 2003 Toyota carrola. He knew a lot for a kid his age. He explained to me the inspection for my car he pointed out some things that would require future attention, assorting them by needed to be done ASAP and what could wait off. The thing I really liked was he explained some of the complications that could be caused by doing some of these jobs. Example the serpentine belt: he let me know that sometimes when they change this belt on these Toyotas the belt tensioned can break. He wrote me up a quote for the "worst case scenario" so i can plan if it does break. He also wrote me up for some other things as my sons car approached the 100k mark. I plan to get all this future work done here. Joseph is very helpful I would suggest seeking him out Cons: very bad location along rt 12. Oil changes are on the expensive side. Could hear the workers swearing through the glass. Everyone in the front office was dressed accordingly. The workers dressed in the shop were dressed like a slob i understand they are mechanics but they could take 5 seconds to tuck their shirts in and wear a belt.

Amanda Beck

12/8/15: Took my car in for an oil change about 2 weeks ago. Another new manager! (probably at least 5-10 managers this year) The guy was nice enough to change out my wheels/tires to the winter ones, for free, since they had to take off the summer ones to check the brakes. HOWEVER!!! They also claimed my struts were original (2003 car) and causing problems to other parts, so they had to be replaced (all of them) and my control arms/ball joints were a safety hazard and all 4 needed to be replaced too! And I might be able to get through the winter with my brakes before needing new ones. A total of about $2200.00!!! UMM... NO! Second opinion!! Took it to a business who specializes in my make of car (I didnt go there first because they are usually more expensive and need special appointments, which can be inconvenient at times) for a second opinion. Their exact words, "NEVER STEP FOOT IN THE FIRST PLACE YOU TOOK IT FROM EVER AGAIN! THEY ARE SPECIFICALLY SCAMMING YOU!" Oh my goodness!! The second company said everything was great and working extremely well! This place used to be decent. Been taking many cars there. Dont go to LZ Midas.

Pat Kearns

Upon bringing my car to this location I was told I would need a replacement gasket on my transmission pan. After the gasket was in place my car started leaking transmission fluid. After bringing my car back and being told multiple reasons why it was leaking I was told I could drive it, which I did to another mechanic. It took the mechanic about 2 minutes to realize there was a large mark in the shape of a hammer and a large crack, it was obvious I was lied to by the midas technicians and manager. The midas technician admitted to using a hammer to try and loosen the pan, and he further admitted to the fact that it could have been a crack from trying to remove the pan. I was also informed it was dangerous for them to let me drive the car, and it was a miracle the transmission didnt give out when I started driving. To top it off, the original gasket was not even supposed to be replaced per manufacturer spec! My transmission is now garbage, I will be spending several thousand dollars to repair my car, and I wont have any transportation for the holidays. Horrible people here, stay away.

Mark Gould

Wow! I went in for a simple Oil Change based off a coupon that I found on-line and have to say that compared to the typical quick oil change places, this was the best overall experience that Ive had with any oil change that Ive ever been to. Blown Away! I got in right at my appointment time, the reception area was clean, organized and even had fresh good coffee. Within about 15 minutes, Brian Moore, the store manager who actually did the oil change took me back to the care and went over the 17 point inspection of my auto. Everything checked out good except for a few areas he showed me that I was unaware of were potential problems with my car. Very helpful and out of the ordinary drive up and get some oil with and air filter upsell experience that Ive had in the past. Great Service....I Highly recommend them and will be back to them for my cars future service needs. Thanks Guys.

Anonymous User

This place completely takes advantage of their customers. I have never felt so taken advantage of in my entire life. I went in for a simple oil change and they told me that they couldnt even do that because the threading on my oil tank was stripped. Then the man told me that it would cost over 500 DOLLARS to replace the oil pan and get the oil change. I told him to forget about the oil change and took my car to a family member who works on cars. Apparently there was NOTHING wrong with my oil pan or anything else with my car. I understand that they make commission off of these "sales", but taking advantage of customers is a whole new low. I will NEVER go to this place again and I would NEVER recommend this place to ANYONE.

JESSICA MILLER

I couldnt believe how amazing my trip was here. Ive been to many shops for simple oil changes and fixes in the last 7 years and Midas has been great. The Lake Zurich location was great today as they did my oil change, as well as a full inspection to help me understand why my car started kicking-like and why some lights came on the dash. They found all the problems as well as solutions. They also dropped the "shop-recommended" price tremendously to where I was able to afford. I was able to see everything up close and saw what was wrong and I knew I needed to replace a few things with how much I travel. AWESOME JOB!!!!

Anonymous User

didnt know this palce has so many one-star rating, otherwise would have gone to a differnt place. Did the oil change on my 06 accord at this place but after 1-2 month (light travel with daily commute of 20 miles/day) the oil life meter showed oil life falls to 15% already. Oild changes done at other places usually takes 4-6 months to reach that low a number. It seems they did not completely drain the old oil (im now not sure if they put on a new oil filter). I knew this is common in this industry but now I know this place does that for sure. Never went back to this place from then.

Greg Matula

I went in for a plug/patch for a tire. They told me they couldnt patch it and I would need a new tire. I was given a recommendation for two new tires since the front was a little warn. I knew better and went down the street to Firestone. Drove off with a patched tire and at a cheaper price Midas was charging. Dont trust this Midas touch! They try to take advantage of their customers and only care about their commission. All I needed as a plug and a tire rotation ($40), they tried to get me for two new tires ($220).

Kim Penny

Had several concerns with my Honda CR-V and Eric & Greg patiently explained what the options were for each situation. The guys had a great understanding of the pros / cons of the different tires to choose from, and I never felt pressured to make a purchase decision. They even took the time to interpret a Honda Recall notice and confirm my car was not currently in peril, and gave me the inside scoop on what happens with my pistons & engine. Really appreciate the help and car is driving great - thanks!