Impact Body Works

9671 Cary Ave, Schiller Park, IL 60176, USA

Address:	9671 Cary Ave, Schiller Park, IL 60176, USA
Phone:	+1 708-695-5427
Site:	impactbodyworks-hub.com
Rating:	4.2
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed

Location

Photos 42

Reviews 11

Stephan Bakana

Update(06/19/17): Looks like the owner only cared about the Stars of the review, He called me 3 times and then I never heard from him again. my car has been in the for 100 days now. They continue to have delay. and making up excuses. I plan now to serve the shop with an official letter from my lawyer and take them to court if my auto is not out by 06/21/2017. what was a 21 days estimate turned into 100 days and counting. Truly disgusted! Update: The owner has reached out to me and is activity working on this case, he has communicated with me on a step by step basis on where we are with the car and he updates me on ETA. I really appreciate the communication channel that we have established. So I am adding some starts to this review. I will keep updating this review until my car is ready. Nick also gave me call when the front right side of my car was damaged. After quite a bit of convincing by Nick, I decided to give Impact a shot with my High-end car, I even asked my insurance who reassured me that "Impact Body Works" was a good choice. I also went online and looked at the reviews. Most of them gave them average rating; but I saw a guy who complained about his car being at the shop for more than 90 days, and who eventually asked his car to be moved somewhere. I thought that this would never happen to me. WRONG. I am 3 months in and my car is nowhere to be done. When my car arrived at the shop, I asked for an estimate, the Owner ( Daniel) reassured me that the car would be ready in 2 to 3 weeks. A month later the manager ( Paul) told me of some additional damages and another 2 to 3 weeks of additional wait time since the parts had to come to Germany. For the Next 2 months after that its been the same song. I show up to the shop 2 weeks later, they great me with a smile, reassure me that they are making progress and explains some of the stuff about the car and send me away with another 2 to 3 weeks estimate. 2 weeks later, they find some additional damage which causes another 2 to 3 weeks delay. Now while I understand that there can be some stuff that they missed during the initial estimate or even the second estimate, I think that coming up with more parts to order on the third, fourth, and now the fifth estimate is overstretching things quite a bit. I find it aggravating that every 2 weeks a new issue comes up that needs to be replaced; worse, each new part always needs to be ordered from Germany which means another 2 to 3 weeks wait. As I am writing this article. I have scheduled to have the insurance guy, the shop manager and I meet. At this point, I will be looking at moving my car to the car dealership to complete the work. I am very disappointed. DO NOT follow their FAKE smiles and empty promises. if you have a a Luxury car, do not waste your time with them. Otherwise expect major delays.

Tu Anh Nguyen

My daughter got into a really bad accident and the tow guy Nick, suggested that I take it here and they will take care of everything. OMG! They made my car look like it never been in an accident. I was borrowing someone car for a good month, believe you me after the borrowing I am very grateful to see my car and that it is restore back to life. Thank you to the crews that made the time to fix my vehicle, going above and beyond for what you do and the very nice secretary whom was more than hospitable to me.

A G

Amazing body shop. Took my 2015 VW Tiguan for repairs after an accident, they repaired it fast and perfect. I cant tell it was ever in an accident. The girls in the front were always helpful and polite even if my initial attitude was a bit mean but I had just gotten into an accident, you cant blame me. I will recommend Impact to my friends and family and I already scheduled my oil change with them.

BOZENA KUKLINSKA

I brought my car from an accident, they did an awesome job!!! I am very pleased with their service!!! They are very professional at what they do!!! The girls always kept me updated on the progress on my car. P.S That Keurig coffee is delicious!!!!!

Shenisha Perkins

My experience with impact body great, excellent workers, professional from the beginning to end. My car looks exactly as when I first bought my car. Thanks

Gregorio marron

They denied that they caused damages to my bumper even though I had pictures of my vehicle before they took it to the shop. Very Unprofessional.

Mac Mad

Awesome people, great service! I love the look of mine CLS55 AMG after they fixed the front.

Legion

10/10 would rate to anyone who has car troubles

Fal A

Great shop always putting customers first

M Martin

Great place; great service!

Aubrey J. Earls Jr.

Nothing,