AutoNation Collision Center Westmont

Address:	433 Plaza Dr, Westmont, IL 60559, USA
Phone:	+1 630-325-0545
Site:	autonationcollisioncenters.com
Rating:	3.5
Working:	7AM–5PM 7AM–5PM 7AM–5PM 7AM–5PM 7AM–5PM 9AM–12PM Closed

Location

Photos 9

Reviews 13

D Nichole

The manager Shelby needs to be fired. She is rude and condescending towards customers, and extremely unprofessional. I had to call twice to follow up on my estimate written back in April, and instead of her being willing to provide quality customer service she wanted to act as though it was a chore and inconvenience with no results. My insurance company called or requested documentation from them numerous times for my Mercedes bumper repair, and Westmont body werks just sat on it. I followed up again in July with the specific date and assignment # from the assignment she said they never received, and all of a sudden she knew what I was talking about it. Never apologized for the inconvenience or confusion. I wonder if shes bold enough to talk to customers in the same manner face to face?! She almost made me call her out her name. I gave this review 2 stars, however a few years ago I had a great experience working with Bret who is no longer there. Great communication, customer service, and repair quality.

Chef EK

I worked with Scott on some bodywork covered by my insurance. I had a previous estimate from Esurance and it stated the repair to my fender would be a 3 day repair. Scott also told me he could order the fender ahead of time and have it painted by the time I dropped my vehicle off speeding up the process. Well, the repair took 7 days and when I complained Scott said the shop would cover the extra days of rental costs for the car I was renting. That was a lie, I had to pay 7 days for a rental on a 3 day repair. I also had to bring my car back twice for lousy work on the repair. The first time to get blemishes and glue polished off of the paint job and the 2nd to straighted door trim they reinstalled improperly. The door still doesnt line up with the fender or the rear door. I very much regret doing business with this shop.

Brandon Baumgartner

All the reviews here that speak to the lack of urgency or any communication are spot on. My car has been at the shop for five weeks now to have a bumper, some fuses, and seatbelts replaced. And there slow efforts have caused my parts to be caught up in a hurricane that hit 3 weeks after my accident. They are slow to get back to you if you have any questions and do not update you when they say they will. If you cant afford to be without your car for weeks at a time, do NOT use this shop.

David Laurenzo

I had a collision with my 2012 Mercedes. These guys were fantastic during the entire process. Allstate wanted me to go to Gerber - I insisted I go here because their technicians are certified on Mercedes vehicles. They did the job on time and within budget. The finish on my car is beaautiful. After, I had 3 flat tires in 1 week - they took care of remounting the tires quickly. I would highly recommend them to anyone.

Catherine Mann

No one knew anything at any time. had a hard time tracking my car once it got there. They told my insurance company they didnt have the car. At the time of dropping it off they said it would be done in 7 days. Then over the phone they said it would be done in 12 days. Just called and it is 19 days and they said they will do it tomorrow. My dealer recommended them but I will find one closer to home.

Anonymous User

Extremely frustrated with the service .Bad customer service and huge delays .Bret is the person I had to deal with .would never go back and I strongly recommend to stay away from them .very expensive as well. No repairs done the first 30 days . Blame was put on the ins co and the severity of the accident .I strongly think they are hand in hand with the car rental co enterprise .

Paul Zayed

Picked up my BMW X5 90k car and they did a horrible job painting the bumper. I would never recommend this place. They had my car for over a week and I have to take to back tomorrow. The billed my insurance 2k. They obviously dont have a quality control dept because if they did they would never let this slide. Stay away from this chop shop.

Khleb Inc

I went here recently with my Audi. I deal with AJ. He explained me everything clearly and easy, what supposed to be done with my car and what steps we have to take with insurance. Great service, well trained and highly educated staff. I will recommend to everyone.

Rimas Santche

Took over a month to change a fender,bumper and a light... Cant get a hold of the person that i suppose to be working with. Never calls back after leaving a voicemail.TERRIBLE

Samuel Taylor

The work they did on my BMW was great! Thanks for all your help, Scott. Best to you and your family.

Anonymous User

Yes horrible customer service. State of the art repairs 2nd to none but overpriced

Yvonne Diaz

Great customer service and very courteous

Westmont Towing, Superior Roadside Assistance , Inc

Great place