Wheeling Park District

333 W Dundee Rd, Wheeling, IL 60090, USA

Address:	333 W Dundee Rd, Wheeling, IL 60090, USA
Phone:	+1 847-465-2943
Site:	wheelingparkdistrict.com
Rating:	3.4
Working:	5AM–10PM 5AM–10PM 5AM–10PM 5AM–10PM 5AM–9PM 6AM–6PM 7AM–5PM

Location

Photos 100

Reviews 5

Grant Crowell

NOT RECOMMENDED -- I CANCELLED MY MEMBERSHIP! THE OTHER REVIEW IS A FAKE! I used to give this gym a favorable rating, but with how incredibly poorly I was treated, Ive downgraded this place to the lowest star rating and am going to another gym. Heres an updated version of my original review: POSITIVES -- Very clean gym. -- New cardio and weightlifting equipment (from 2008-2010). -- Not overcrowded -- Decent location (right in the Wheeling Park District) -- Cost is reasonable if you sign up for a year plan, either as a full payment or monthly payments. (Residents are only charged $31/month for the base price.) -- Good building facility with lots of parking. -- WiFi access -- Excellent front desk help. (Very nice people) -- Rave reviews about some of the trainers. -- Not the stuffiness and impersonal nature you get with franchise gyms. NEGATIVES -- Hours are VERY limited. Only open until 5 pm on Sunday, and 6 pm on Saturday! -- No jacuzzi or sauna -- No group fitness classes included. (Those are all extra cost. However this can make sense if you dont want to pay extra for that. And they do offer single punch card payments as well as a for everything. So that can be a plus.) -- You have to walk out of the gym and through a building hallway to get to the regular locker rooms. (Their "private" locker rooms are an extra cost.) -- Top management is extremely poor on guest feedback and customer service. I was encourage to submit my suggestions, which I did via both the suggestion box and emails over the 15 months I was there. All I ever received for my suggestions and questions about using social media and online video was a form response from the Park Director, Matt Wehby. (The standard "well take that into consideration," which is really a complete blow-off. When I asked again if I could have a reason why they werent getting involved more with social media, he refused to give any answer.) An important lesson: Dont ask your members for feedback if you arent actually willing to be genuinely responsive. -- Very restrictive on doing any social media. Park District Director Matt Wehby is an extremely rude individual when you ask him about this topic. He was actually clueless that the Park District has its own Facebook page (albeit just for trivia). He wont allow staff to connect with members via social media, or do how-to videos, or testimonials -- even though commercial competitors are doing it. FINAL REVIEW Its way too expensive for all limitations compared with what other options are available, and the top management is not responsive to customers. Even by the standards of a being part of a community center, theyre really not as much into the "community" portion as they should be. I can only recommend this for the person who lives really close by and doesnt want to go a couple extra miles to another gym, doesnt care to work out at home, and only wants a small clean gym with no interest in group classes. But even then, Im seeing a decrease in staff and classes, so this gym may go through further cutbacks due to the Park District Directors fear of progress. My spouse and I have since joined the Buffalo Grove Fitness center, and I would encourage other Wheeling residents to strongly consider that place instead of the Wheeling Park District Fitness Center.

Hemant Khatod

Dont schedule any parties at this place. The place is a Mess. first my party was canceled on a beautiful sunny day due to bad weather. Then it was rescheduled for next weeks Saturday. I called on Saturday morning to confirm and I was told we dont have it on the record. It is scheduled for tomorrow. When I asked well what can we do now to fix the problem I was told we cannot help you,.

Anonymous User

Very nice, well-maintained and modern facility; extremely clean, with courteous staff. Has everything a fitness center needs, minus the stuffiness of some other workout facilities. Always looking for suggestions for improvement and take suggestions seriously, which is refreshing. Great place to get fit at a reasonable price.

George Kratos

The gym is fine, I had recently moved so am trying to cancel my membership. I called the lady told me it was canceled. I get charged and Im told to come in to cancel. I come in to cancel they dont have cancelation forms and the manager has to print more. A little frustrated.

Miriam Pineda

everything is new and beautiful!!!!!!!!!