Diamond Collision Services Inc.

292 S County Rd 800 E, Avon, IN 46123, USA

Address:	292 S County Rd 800 E, Avon, IN 46123, USA
Phone:	+1 317-272-6820
Site:	diamond-collision.com
Rating:	4.6
Working:	7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM Closed Closed

Location

Photos 34

Reviews 21

christopher Buchanan

Very very unhappy! The experience started out good, but the went to hell. The repair was was estimated out for three weeks. We were told they would take care of everything from start to finish, including the body work, mechanical failures with the stabilitrac, traction control, and engine light. We dropped the car off. A couple days before pickup, they updated saying it was still scheduled for pickup on scheduled day. 2 days later, we were informed it would be another 3.5 weeks. 3 weeks later, there was an update that the vehicle was at the dealer getting the traction control and stabilitrac taken care of. That Friday, a couple days after the update, my wife was to pick up the car on Monday, I told her to call to make sure we were good for pickup on Monday. They told her that the car was still at the dealer and now the engine had no oil pressure and was waiting on insurance adjuster to look at it (they originally did the adjustment and estimate their self). Now that they have put about $9500.00 worth of body work in it, they dont want to fix the engine problems. We drove the vehicle just fine into their shop. They were able to start the vehicle and drive it in and around their bays. They had taken the engine and transmission out during the body repair, and now, once they put it back in, and start the car, the engine is knocking, making noise, and shouldnt be driven? Not to point the finger, but how is it that i didnt have any of these issues prior to bringing it in there, now its just coincidence the motor goes bad by just sitting there? The Engine, traction control, and stabilitrac light has been on ever since the wreck and was on when we brought the vehicle in. They were supposed to get the car back in the original condition prior to wreck. We went to pick up the vehicle today(9weeks later), and all of those lights are still on, and now the motor is in a non-diveable state? No noises or driving problems prior to dropping it off. Now It is knocking, rattling and sounds like crap. Really cant even drive it! This company is a joke. They are only worried about being able to do the collision side of things and getting their money, and they sub the rest out. They pinched the insurance company down to the penny before it would of beem totaled out. The original estimate prior to ooening hood was between $3000- $4000. After they got it in there, it went up to $9,500. The mechanical issues should of been diagnosed prior to putting $9,500 worth of body work into it. The vehicle should probably of been totaled out, now the insurance doesnt want to pay, and they dont want to take responsibility of the motor!?! I am not doubting that they have done some good work for people in the past, but they extremely failed on this one and dont want to own up to it! To top it off, after all that and sending me out of there with basically a non working motor, they still had me pay them the $500.00 deductible. We will be obtaining a lawyer for this one as we have all maintenance records and do not neglect our vehicles. Thank you Diamond Collision for the pretty yard ornament!

Karrie Hanson

I had to come on here and share my positive experience that I had with Diamond Collision. First of all, they were able to get me in right away for my appointment. This is important because, I, like everyone Im sure, lead an extremely hectic life. It is nice when you are in and out in under an hour for a quote. They made the whole process very easy.

Hannah Marin

I found Diamond Collision Services Inc after doing a search in my area for a body shop after I got into an accident. I was anxious about getting it fixed after it had so much damage, but their skills and expertise made me feel at ease. He explained how the process went and how he planned on fixing the damages. I would highly recommend this shop.

Amy Brower

The employees at Diamond Collision Services were professional, courteous, knowledgeable, and extremely helpful. They went above and beyond in order to assist me with my vehicle after I was involved in an accident. They had top notch communication, and I would recommend their company to all my friends and family.

Stephanie lancaster

Very friendly and I like being able to view the progress however quality control overlooked a run in the clear coat and a loose trim piece. Very obvious mistakes that even a laymen could see. Now I have to take time from work to quickly repair these minor flaws. Overall, average work but friendly, helpful staff.

Jennifer Walter

NEVER again will we ever take another vehicle there! After they "fixed it" none of the inside door mechanics worked. Now, having to take it Somewhere else to fix out of pocket, after they pocket the money from the insurance company. Dont go there find somewhere else. I wish someone would have warned me.

Leah Anderson

They go out of their way to help out their customers. When I went in I not only got to meet the owner, but they showed me how everything would work. They took me around the shop and explained how the process would be.

Tom Ponder

Diamond Collision Services does a great job explaining and communicating what will happen when you bring your vehicle in for any reason. Their customer service is also very good.

Wilfred Watkins

They were able to get me in very quickly. They were very prompt and started the work right away. I would highly recommend them. I would definitely use them again in the future.

Chris Appleton

We are very pleased with the way everything turned out. It was really great how Diamond Collision Services took care of everything and kept us informed during the entire process.

Lenny Willows

I give them 5 stars. Excellent service and a very friendly personnel. They did great work and had a very clean shop. Overall I was very satisfied with everything.

Ginger Hargrave

Their services are as professional as they are friendly. The people here are good, both in the job that they to and in their treatment of customers.

Troy Copeland

The staff was very good at keeping me informed throughout the entire process. My car looked beautiful and everything turned out perfectly.

Marni Hanson

The job was done when he said it would be done at Diamond Collision services. After hitting a deer I am glad that they got me in and out

Britney Fargoe

Diamond has always given us the greatest customer experience with even better product value. You cannot receive this care anywhere else

Deanna Brooks

They were recommended to us by our tow company after we had gotten into an accident. They do great work with precision equipment.

Tayler Morrow

You never need to feel embarrassed or nervous to come here. Theyll take care of your repairs, and theyll treat you well.