Kustom Kolors Collision Repair, Inc.

Address:	9233 E US Hwy 36, Avon, IN 46123, USA
Phone:	+1 317-273-8348
Site:	kustomkolorscollisionandrepair.com
Rating:	4.6
Working:	9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM Closed Closed

Location

Photos 52

Reviews 7

Mason Sullivan

I decided to take my car to Kustom Kolors after having a very displeasing experience with Diamond Collison which is right down the road. Both were State Farm select shops which is why I decided to go to them. After moving my car to Kustom Kolors my experience was so much better, from the moment I spoke with them on the phone I knew that they would make my repair as quick and easy as they could. They contacted me every step of the way with information I needed to know. Quint was a very helpful and knowledgeable mechanic and explained things to me so I could understand what was going on with my car. Kustom Kolors really understands how customer support is handled. Most customers dealing with repair shops don’t have a clue what goes on in the process of fixing their car but every time I had a question I was greeted with a cheerful response, no matter what. The shop crew went out of their way a few times to send me pictures since I was so far from the shop. My car ended up sitting at their shop for a few extra days and Quint was totally cool with it and very understanding. I couldn’t recommend them enough especially after seeing how other shops deal with their customers. Customer relations is key to a business where peoples’ cars are being worked on, and if I don’t feel comfortable with my car being somewhere I wouldn’t take it there and I wouldn’t recommend anyone else to as well. Wonderful work and a great paint job that is still holding up roughly a month after the repairs. All the body work is fitted perfectly and if there was anything to complain about I would have found it.

Megan Colwell

So last winter I was in an accident rear bumper was damaged. I received a quote from custom colors on the cost of repairs. I decided to go with them because the lady at the front have great customer service. When the final product was finished it didnt line up with the trunk. I brought it to their attention. They said I had been involved in another car accident secretly that they didnt know about.( never happened). It was all just a cop out. And now the bumper that they installed broke into two pieces. And they said it came with a one year warranty. So I told him to go ahead and replace it since it broke. Then they informed me that it was sent it was cold weather that the cold weather would do it. And that they were not responsible. So that left me wondering what the warranty was all about. Now were going through the litigation process because they did not want to work with me. They were rude and very un just. I will never do business with this company again. Quint the owner he is a no good lousy piece of s*** . I will also make sure to inform everyone on my facebook and for all my social media to not to buismess with them for any kind of service repair or body repair theyre the worst and Im surprised they are even in business. Poor quality with a warranty they dont stand behind.

Natalee Walker

To respond to M. Colwells disgruntled comment. Last winter you came in to our shop with damaged covered through insurance on your rear bumper and prior damage to the left quarter panel (caved in) which was not accident related. Kustom Kolors Inc offered a deal to repair the prior damage which you and C. Hall denied to do. That being said the rear cover mounts to the quarter panels and with one being damaged the rear cover will NOT fit correctly. Once the customer had repairs done and then came back in for complaints, shop contacted insurance company. At that point the insurance company denied to re- replace rear cover and noted that the insurance company thought the vehicle was hit again after original repairs were done. Your issue is with the insurance company that handle the claim not the shop that replaced the part. Shop went above and beyond for you as a customer as we do for all of our customers. Again contact the insurance company that has denied your claim and write a review on them not the shop.

Anonymous User

My wife hit a deer coming home from work and we took the car to four different shops and decided to go with them they were straight forward with me got my car done quick noticed things the other shops didnt kept me well informed on what was going on with my car they found that my frame had been tweaked and insurance wouldnt pay due to pre existing and they cut the price in half to straighten my frame great shop i will only take my vehicles to them

Jessica Jones

Kustom Kolors repaired the rear bumper of my car recently, and they did a fantastic job! The car was finished earlier than expected and looked brand new. They were also nice enough to repair a couple paint scratches on my hood for next to nothing. All of the paint matched perfectly and you would have never known it was damaged. I will definitely be coming back to this shop for anything else in the future.

Caren Vap

I was beyond pleased with my experience at Kustom Kolors. They were honest, helpful, thorough and eager to please, to say the least. Best of all, the work turned out perfect. I highly recommend Kustom Kolors and will be a returning customer, if need be. Thank you ALL so much.

Penny Isle

So far, so good!