Firestone Complete Auto Care

11663 Fishers Corner Blvd, Fishers, IN 46038, USA

Address:	11663 Fishers Corner Blvd, Fishers, IN 46038, USA
Phone:	+1 317-576-4213
Site:	firestonecompleteautocare.com
Rating:	3.2
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 8AM–5PM

Location

Photos 19

Reviews 6

Anonymous User

This place drives me crazy. I took my car there to have the coolant flushed and the oil changed. While my car was on the lift something happened with my coil spring on my front suspension. Now, my brakes had just recently been changed on a lift.. no issues. The week before my tires were changed by tire barn, also on a lift... no issues. But somehow mine came out and they didnt see it. Well, they lowered my car from the lift and this spring dug itself into my brand-new tire, ruining it. At first I was told that they could fix it, but I would have to split the labor costs. Um.. it broke on their lift. Not my problem. I wanted my car the way it was when I brought it in. Then they recommended that I change the spring on the other side too, but at full price... seriously, they couldnt give me a discount at least? So I told them just to fix the one side and that I was not paying an extra dime for anything. Also, they didnt sell my version of Bridgestone tire at their store. I told them where they could get one, tire-barn. I was then told the car would have to stay overnight and asked if I had a ride. I live 30 miles away from this place and need my car for work... so, no. So they called enterprise to get a rental. I thought, "cool, theyre taking care of it". Only half cool. They drove me to enterprise and just kind of dropped me off and left. I had to go in and explain the situation and give them a $50 deposite. I wasnt told I would be responsible for this. What if I had been dropped off and not had the cash or enough on a card to cover this? MAJOR oversight by the management. So I get my car back the next day. It didnt feel right on the road from day one and it progressively got worse. I eventually took it back in for them to look at it. From what I learned, the replacement tire was never balanced before they put it on my car. Do they realize how much damage this can cause to a highway driven front wheel drive vehicle? Talk about stupid. The only reason Im giving two stars is that on my second visit (today 5/3/2011) the guy I worked with was very courteous and offered to have all four of my tires balanced and they performed a full inspection. All at no cost. The only bad thing is that upon arriving at home I notice that all but one of the lug-nut covers on my passenger side were missing and they single remaining cover was very loose. It only cost $10 to replace these online, but it was still annoying and unacceptable by a "name-brand" shop. Ill be calling them about reimbursement in for the covers in the morning.

Nicolas Martin

Had an oil change today. At checkout the worker told me that the oil was below the dipstick, and I should have changed the oil at 3,000 miles. There are several problems with this. First, the 3,000 miles recommendation is hogwash. My Honda Element notifies me when it is time to change the oil, and in this case it was about 6,000 miles. Second, if the oil was in fact below the dipstick, this is a serious problem, not a matter of waiting 6,000 miles for a change. He should have given me direct evidence of his claim while he was changing the oil. Either he was not telling the truth or the Firestone location that did the last oil change put in insufficient oil. There is no evidence that my Element, at 69,000 miles is burning oil or leaking. I think he was handing me a line of BS. Now Im uncomfortable about whether he really changed the oil and filter. Firestone is one of the nationwide auto service companies that has a dubious reputation. (Dont they all?) The company wont get my business again. Update: It turns out that the worker had overfilled my engine by more than a quart, which is not good for the car. I took it back and the job was redone. The order taker said that the overfill was due to improper info on the computer system, but that the worker was supposed to confirm the amount of oil in a manual.

Ashley Thurman

I took my car to get the break pads changed. After they took a look at it, they presented me with an $853 quote on needed repairs. This quote included new front and back break pads, new roters, 2 new drums, and replacing the break fluid lines (which they told me I was leaking fluid and was told it was undrivable.) They made it sound like my whole break system needed repaired. I decided to get a second opinion. As I was leaving they stressed that I go home and park it because of my break fluid levels. I went straight to autozone to purchase break fluid to get me to my next destination. As the autozone employee started to replace my break fluid he showed me it was full and that I did not need any. I took it elsewhere for repairs. In the end I only paid $131 including labor for new front break pads and front roters. The second machanic told me that my back breaks looked brand new! I will not be returning to Firestone because I felt like they were trying to take advantage of.

Beth Martin

Ive gone to this Firestone location for awhile now for just standard oil changes and tire rotations. I thought pretty highly of them but lately theyve been terrible. I am going to be canceling my credit card that they so highly recommended I needed and then the coupons they send me in the mail they always have a reason as to why Im excluded to use it yet it comes personally to me with my name on it. I dont trust them either. I have a 2011 and they told me my car battery needed replaced and it was going to be about 200 to replace. I went for a second opinion to the dealership I bought the car from and they laughed and said no way my battery was bad. Im done with this place and would never recommend them to anyone.

Sarah Lange

COMPLETELY INCOMPETENT OR TOTALLY UNETHICAL? Rear brake was scraping so I took car in for their inspection. They quickly told me I needed rear pads, rotors & calipers at cost of $658. Took it to Ralphs Muffler West who quickly said I simply had a caliper pin sticking and needed new pads. Was on the road with new lifetime pads and the problem all fixed for $105. Even if I had needed everything Firestone said, it only would have been $425 at Ralphs. Firestone people were either completely incompetent or totally unethical, quoting me for stuff I didnt need. And either way, they were terribly overpriced.

chargedx1

I do not appreciate how they tell people different prices depending on if they think the person knows about cars or not. They were trying to sell my wife balance and rotation for 70 dollars. Also trying to sell her tires she doesnt need. I told my wife to say no just oil change. Later that day I called to schedule a balance and rotation because the car does need it. It was 52 dollars. Again, trying to sell people on things they dont need. Wife called for oil change. They told her she needs a full synthetic oil change that cost 70+ dollars. I took the car to Nissan dealership. .... 30 dollars