Mike Smith Firestone

Address:	227 State St, New Albany, IN 47150, USA
Phone:	+1 812-945-5231
Site:	firestonecompleteautocare.com
Rating:	3.9
Working:	7AM–5PM 7AM–5PM 7AM–5PM 7AM–5PM 7AM–5PM 7AM–12PM Closed

Location

Photos 13

Reviews 22

At Home Services Shelton

first off we are a local company and we try to spend our money in our community. we grew up around Jeff New Albany Clarksville.. i called because i needed Firestone tires. we were quoted 150 a i thought that is cheap for 10 ply truck tires i looked them up on google price was a little less than if i ordered them in.. so we dropped the truck off so the 2 new tires could be installed.. i got a call to pick up the truck and now the price is 420 plus tax that is a 120 dollar increase wow... when i can get those tires right down the street from another Firestone dealer for the price i was quoted.... or order then in my self... never again mike smiths Firestone... this is why we have so much trouble... in life... with money services an when asked what i do for a living i responded i do property preservation construction.. oh i see ... as if all construction companies no matter how large or small are all Frugal or cheap as he implied. i understand he is an independent dealer.. but 2 over charge his community and not even offer a complementary cup of coffee... ill say this they are kind and appear to want to help but if you want to over pay then Go see them at Mike Smiths Firestone in New Albany Indiana

Kelly Ott

I was reluctant to go back because of a previous experience I had, but it was close to work and I need an oil change. I regret my decision very much. Last time I took my car for a change they charged me $25 (even though the sign outside says $19.99). I told him he could top of the fluids if it wasnt too high. They called me when it was done. One of the worst phone conversations ever. The owner talked down to me like I was stupid. He went on to tell me everything that needed (according to him it was a lot). I told him I wasnt interested, I then asked how much we were at. He started by saying the oil change was $35. $35??? That jumped up. When I asked why it went up he told me I was wrong. When I asked what the total was he told me "if you let me talk little lady I will let you know". He called me little lady way too many times. The then told me my total was $50!!! When I let him know that it wasnt right he hung up on me. I have what happened next on video. You would be shocked.

Anonymous User

If you want a one-stop shop for your auto needs, you should go to Mike Smith Firestone. I always go there (during my lunch hour from downtown Louisville) to have my oil changed. I have always been treated with the utmost professionalism by the managers. They are fast, respectful, and the best value I have found. Its rare to find a business that you totally trust, but this is definitely the tops on my list. I thought S&S Firestone in Georgetown KY (where I lived several years ago) had the best customer service in my area. However, these guys are definitely one step up from them! If there were more stars to click, Id click all the way across the page. Cathy Hill, Crandall IN

Cynthia Clayworth

I am new to New Albany. I love the town and Ive had to stop at Mike Smiths a couple times. Initially I didnt end up needing anything except how to parallel park (Ive been rubbing the curve and literally knocking the air out of my front passenger side tire. Both times I went there the treated me like a regular customer. They are so friendly! Expecially the young fella that has put air in my front tire both times. Thank you folks for being there and being so kind!

William Barrows

Tried to get a grasp of what I wanted here, but was kind of shoved aside. I guess you shouldnt question their recommendations. Then the price they gave me was $20/ea more than the MSRP of the tire I inquired about. They didnt know I had already looked the price up at Firestone online. Just because a tire is popular, doesnt make it a good tire. Cant recommend them if your too inquisitive. They seem to do well with robots though based on the comments I see.

Joel Adams

Rip off artists. Gray-haired guy with a thick mustache pretended to be helpful while pressuring me to let them dig deeper to find my problem, then told me if they took a caliper off theyd have to replace it because they "arent made to just go back together" When I finally just said no way Ive got to get out of here, they held my car hostage for a $40 "checkout fee" for literally looking at the car for five minutes. Be warned, beware.

Dennis Collins

The sign on the front of the store indicated $15 for an oil change after grabbing a bite to eat I return to the store. I was handed a bill for double that then the customer representative told me to stop being cheap. I was told the expense was for the removal of a skid plate and disposal fees which were not expressed initially nor communicated up front. Watch out for this place unprofessional and deceiving

Cheryl Neal

We were traveling through Louisville with a slow leaking tire. We Googled tire repair sites and chose this one based on their highest rating. We were not disappointed! Were thrilled with the service we received! They got us in and done in less time than was quoted, provided a clean restroom, and the expertise and customer service was great! The cost was fair and reasonable.

Anonymous User

You can trust these guys. Unlike the review below, I have never had a bad experience. In fact, the owner has stopped me from replacing times before because he thought I could get more mileage out of them. I could not believe it. I am a customer for life. Keith C.

Patrick Duggan

Typical scam artists. Have a sign up that says oil change up to 4 quarts, 14.95. After they do my oil change (4.3 quarts) its 30, and when I ask trucks are the cheapest at 19.95 and mine was more because of more oil. What a load of bs.

Dennis Edmondson

Convenient and Friendly. I always felt like I could walk in and talk to the guys there about whats going on with my truck and they would be honest with me about it. Great guys all around!

Anonymous User

I called about a fairly hard to find truck tire for my box truck. They didnt have it but the way I was talked to over the phone will have me checking back for sure!

Brandon Smith

I have used them several times for tires and minor maintenance. Every time I have had great customer service and reasonable prices.

Lisa C

I had my car serviced again here and they did a great job. Great customer service every time.

Saide Martinez

Non expensive fix ups offered here. Lovely looking and nice owner

Carla Cullins

They get you in and out quickly and the prices are reasonable

matt kull

Cheap and friendly! Plus they serve beer next door :-)

durrett christy

Great service. Jon Durrett was very helpful and polite