PFM Truck & Car Care Center

1402 W Hanna Ave, Indianapolis, IN 46217, USA

Address:	1402 W Hanna Ave, Indianapolis, IN 46217, USA
Phone:	+1 317-784-7777
Site:	pfmautomotive.com
Rating:	3.8
Working:	7AM–1AM 7AM–1AM 7AM–1AM 7AM–1AM 7AM–1AM 8AM–4PM Closed

Location

Photos 23

Reviews 11

Carl Wilkinson

Im actually surprised these guys can stay open with their blatantly criminal-style operation. And I dont use that kind of language a lot. Heres my story: I call them while Im on the way to Indianapolis. They say they can replace my exhaust manifold (my first key issue) easily. Except, when I get there, I break down. I have to have it towed (first mistake, these predators were ready for blood!). So, I leave it with them for an estimate. Ask them to check the rear brakes, fuel and cooling system as well. Sounds ok? Well, its about to get ugly. First off, they stall me on the estimate, knowing I have a flight booked out of town. Then, they break the news: a $10,500 estimate. Im completely serious. And apparently, they were too. After I picked myself up off the floor, I started combing through the estimate, I saw that they were also jacking the parts prices by 100-500%. So somehow $30 parts would end up being $130. They estimated $800 for a carburetor (a $250 part) $400 labor to change shocks (usually about $15-30 per shock) I could go on... After talking to several other mechanics, I basically told them that I wanted my RV back. "Not happening," they said. Not until I paid them $525. Their "estimate cost". So they basically held my vehicle hostage until I paid them their $500 extortion fee. Think its over yet? Nope. These completely unprofessional thieves also parked the RV in a spot that was so difficult to get it out of, that the tow truck driver nearly got a hernia trying to push it to his truck. The sad joke about the whole thing is that in the end, they tell me that "they wouldnt be able" to replace my exhaust manifold. So basically they lied to get me in there in the first place, held my vehicle hostage and then extorted money from me. "Crooks" doesnt even begin to describe it.

KIM CUMMUTA

Great place...Read the story! While traveling out of town my truck limped into Indy Thursday night, Friday morning started calling every auto shop within 10mi. of the convention center. the impossible task find a place that could fix my throttle body before I had to leave on Sunday morning. I called PFMs South location spoke to Jason not only could he get it fixed, Quoted me an exact amount based on it was the throttle body, arranged to have me dropped off at my hotel, picked back up Friday night (they are open till 1:00AM & open on Saturday) called me as his shift ended and gave me the name of his replacement and the update on my truck. I will take on almost any issue my vehicles might have, Im well versed. I WOULD RECOMMEND this place to anyone, mother and sister included.. Thanks a bunch --PFM-- sincerely, up a creek James

Andrea Huisden

Knights in shining armor! Car wouldnt start when I tried to leave work one evening -- a co-worker took me to PFM just after 6pm. I was near tears. The service staff listened to my problem, did a preliminary diagnostic based on my report, and ushered me into the waiting area with an assurance that theyd take care of everything. While I sat and watched TV, they retrieved my car and brought it back to the shop. After explaining the problem (including a laymans-term tour of how the car battery connects to the rest of the car -- or, in my case, how it didnt connect) -- the repair staff gave me several options, waited patiently for me to decide how to proceed, and then did what I asked. Didnt even charge me for labor! I was back on the road before 7pm. I look forward to returning to PFM for my cars regular service work.

John Doe

My company uses this JOKE of a truck repair center for the so called repair on our trucks. On a scale of 1 to 10(1 being horrid and 10 being the best) I would rate them a negative 100!!!! I have been driving professionally for 15 years and have NEVER experienced a nightmare like this place. They have ABSOLUTELY NO CLUE WHAT THEY ARE DOING!!!!!!!!!!!!!!!!!!!!!!!!!! THEY WILL ROYALY F-UP YOUR EQUIPEMENT AND THEN CHARGE YOU FOR IT... THEY ARE AHOLES TO THE ENTH DEGREE AND DO NOT LISTEN WHEN YOU SUGGEST SOME THINGS YOU THINK THE PROBLEMSMIGHT BE. Making along story short, STAY AWAY FROM ALL OF THE PFM CENTERS UNLESS YOU DONT VALUE YOUR MONEY, TIME AND SELF DIGNITY. SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM...

Michael Horton

HIGHLY RECOMMEND!!!! I recently visited the new Carmel location, using pfm services for the first time. I just got a routine oil change. I found the staff to be very welcoming as well as willing to go out of their to help. The manager, the individual who was processing the payment information, even went out to get my car off the lift and drove it around front for me himself!!!!! The service was fast, of high quality, and convenient. The facilities are very clean and nice. The waiting area was SUPERB. Nice restrooms, a computer in the waiting area, television, and refreshments. I cant see myself taking my car anywhere else now that I have seen the service from pfm!!!!

Anonymous User

Really, really brutal diagnosis on my RV which consisted of them basically listing every part in my fuel system, and then claiming it needed to be replaced. Plus, their margins on parts were upwards of 400-1000%! I was stunned when they sent me an estimate. After sourcing the parts out myself, I realized these guys were as shady as they come. Not only that, but these guys quoted out $125 shop rates, combined with almost DOUBLE the actual work time, which is extreme to say the least. Not sure if they thought I was planning on financing a new swimming pool for the owner, but no thanks. AVOID like the plague!

Dave Petree

I want to thank the management team at PFM Hanna for the way they handle my entire family. We have been taking all of our vehicles here for years. All the guys, Kevin, Frank, Jason and Jim are always very informative and upfront with all of our repair needs. We love the work they do and how easy they make it to understand what they are doing. Keep up the good work!

Vis Major

I have had a number of vehicles maintained and repaired at PFM over the years. Their staff has always been courteous and professional and have provided me with an estimate when requested. The waiting area is well kept and comfortable. I was even offered a ride! If you are looking for a place to maintain and repair your vehicle, PFM is the place in Indy.

Anonymous User

Went here for A/C work, they misdiagnosed it, charged me a few hundred dollars. A week later, no A/C. Went back and they took me to the cleaners. They charged me again for diagnostics, recharging etc, despite the fact that they misdiagnosed it, and the reason it needed recharging was that it all leaked out due to their incorrect diagnosis. Avoid!

Kevin Robbins Sr.

Very clean facility. Staff was very courteous and kept me informed as to the progress of my repairs. I found their extended hours very helpful in getting my repairs completed as quickly as possible. I look forward to using them again in the future!

Mikah Vazquez

Dropped off the company truck a few days ago and when we entered the man we spoke with talked to us like we were idiots. Pretty bad customer service. But the mechanics are good, so we still go.