Two Men and a Truck

5777 Decatur Blvd #250, Indianapolis, IN 46241, USA

Address:	5777 Decatur Blvd #250, Indianapolis, IN 46241, USA
Phone:	+1 317-318-8563
Site:	twomenandatruck.com
Rating:	2.3

Location

Photos 10

Reviews 7

Andrew White

I guess Ill start with the positive. The two guys whom were assigned our move were professional and completed our move in less than the scheduled time. My wife and I hired Two Men and Truck to move our heavy furniture, bedroom suites (new), dining tables, TVs, etc, to our new home, which is currently being renovated with new paint and floors. This company came highly recommended by several people we spoke with and whom had used them. Lets begin.. The movers never covered any of our furniture with protective padding causing damage to the stairway bannister and the dresser, not just chips you fill in with a pen but significant, noticeable damage. Not to mention they did not have any tools to breakdown the furniture and left some trash in one of the bedrooms. Once they arrived at the new place, we asked that they do not put anything against the walls, which they did causing newly painted areas to be redone. They also damaged one of the new floor boards that the contractor had to replace. It started raining and the only items they covered were the TVs. They tracked water throughout the house, which I understand, but did not dry it up or offer to dry it up. I know everybody knows what water does to new floors. Our house is pretty much gutted and contractors were on site when the movers arrived, so it wasnt as if they didnt know what work was being done. The reason we hired movers was to minimize risk of damage. If we wanted to damage stuff, we would have moved the furniture ourselves. I just hope that my experience is a rare occasion and that Two Men and a Truck make it right. I understand accidents, I do not understand carelessness, especially with our peoples property. Sincerely, My first ever written review of ANY company

Dashai Holder

I am a returning customer, and the 1st time it went well. I handled my moving needs with the Fishers location. The 2nd time... unfortunately I attempted to deal with this location. After calling around 630pm (they do close at 7pm) I sat on hold for 15 minutes (mind you the automatic phone system states my hold time was 2 minutes. I got curious after 5 minutes went by.... so I sat on hold.. pretty much knowing that someone is going to put me through the VM because of the time. Heres the main point. Thats bad customer service ESPECIALLY for a returning customer. You answer the phone. You know someone is on hold. But they have poor reviews and these reviews are valid! I did have some damaged items, but I it was rectified as well. What I cant stand is poor service! My issue is with whom ever is in the office and felt that it wasnt necessary to answer the phone during operating hours. I had issues with communication with the office before. But in comparison the move this company does is approximately $700 the move Wheaton and a couple other quotes I got was well over $2000. I state local move. The lack professionalism, that stunt right there does it for me. I will, and can pay $2000 for the move. Especially if the office staff is like this... just image the movers theyve hired! Quality.. none.. thank you for saving me from making a mistake!

Anonymous User

We were doing an out of state move, and it was quite disappointing when all of our stuff didnt fit on the truck. Their estimator, Steve, was convincing enough that it all would fit when he came out to do our quote. Otherwise, we would have paid the mere $200 extra to North American or Allied Vanlines for the move with a bigger truck. I had went with 2 Men & a Truck because Ive heard good things about customer service. Unfortunately, when we called the office and spoke with the manager, she just responded saying we were offered 2 trucks and she doesnt know what else she wants from us. As I had mentioned, their estimator had made us feel confident it would all fit. Im sure he did this because whos going to pay full price for 2 trucks, when I could have used one of the bigger companies with the larger trucks for only $200 more. All they care about is that they got the sale, and now were out much of our belongings because they couldnt be moved. I feel some type of refund should have been offered, along with at least some sort of an apology from the manager when we called. Her cold response during an already stressful situation was not appreciated.

jeff andrews

My wife and I are very pleased with our experience using Two Men And A Truck! The guys (3 of them) were exceptional and worked very fast! We are going to be showing our house and there are no damages to speak of which of course is a great thing. The team arrived and worked very hard. Kyle the team lead was very good at instructing the men. It was obvious they were trained on how to treat customers and belongings. Kyle started by asking what items would be going where because we had a storage stop before our new apt. Everything was wrapped in shipping blankets and then wrapped in shrink wrap on top of that. Overall more than I expected and a great experience! I would definitely recommend this company and am also hiring Two Men And A Truck to move the things out of storage in few months. Oh and we are going to be able to request the same crew which will be amazing.

Anonymous User

I had an emergency move and spoke with the east side office. They said there was a time slot available that would accomodate the move on the following day, but that I had to reserve it by contacting the west side office. When I called the west side, I was greeted by perpetual voicemail. I left a message, but never heard back. When I called back the next day to confirm that they had my appointment set, I got voicemail and voicemail and voicemail. When I called the east side office, they said the slot was still open, but they would call the west side and call back. When they called back, they said that someone at another office had booked that time to help with another move but didnt put any notes in the system to show anyone else the lack of availability. Unprofessional.

Stephanie Nelson

I got 3 quotes to move items from my dads estate to my sisters place. I really liked the structure of their services. The one time transportation fee with an hourly rate for loading and unloading. The men were very courteous, timely and efficient. In spite of the 4" of snow overnight, the move went very well. The only issue I had with this move was that I had to pay for the move with an estate check, the total wouldnt be billed until the end of the job, and I wouldnt be there to pay with an estate check. The staff didnt seem to know how to handle this type of billing without being able to invoice it. However, when I finally got to talk with the manager, they were very helpful and we found a way to make it work.

Margaret Sheehan

We are a small non-profit and found a great partner in Two Men and a Truck. As we do not have a fleet vehicle to pick up substantial donations to our store, we often turn to Scott and Two Men and a Truck to see if they can help. We provide free school and office supplies to teachers so the wealth of items we get from these large donations is such bounty to our schools. I remain gratified to know that in our community we have a business who gets "it" and Two Men continue to assist in the many ways they can. I recommend the business highly as it is comprised of ethical, civic-minded, and socially-conscious professionals. THANK YOU Two Men for all you do for us and the greater Indianapolis community.