Bob Rohrman Subaru

1600 S Creasy Ln, Lafayette, IN 47905, USA

Address:	1600 S Creasy Ln, Lafayette, IN 47905, USA
Phone:	+1 888-904-1256
Site:	bobrohrmansubaru.com
Rating:	4.1
Working:	8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–6PM Closed

Location

Photos 95

Reviews 4

Mindy Brooks

I would strongly recommend running like hell away from the Bob Rohrman Subaru dealer here in Lafayette, Indiana. When I take my car in for service, they mess up my car and I have to continually bring it back to be repaired. Such as my most recent unpleasant visit after they had replaced the stereo section in my car and subsequently forgot to plug back in my hazard lights and I found out when I had been on the interstate in stopped traffic and went to use them when I realized they didnt work and was nearly rear ended on said interstate. All I got was a "Well it couldnt have been our fault." with a roll of the eyes. As soon as I signed that contract, they have been extremely rude when I kindly attempt to set up a service appointment or when I point out the fact that I was severely charged more than what I was quoted for an air filter and they refused to honor the price they quoted me. When it comes to warranties, forget it, they come up with some excuse to deny that tiny paint chip by saying it looks like a tiny rock had caused the damage and that that is not covered under warranty. I love Subaru but will likely be trading in my car to get away from these con men. The woman at the register was extremely rude this evening, even going so far as to loudly tell a salesman "That guy just called again and wants to speak with you and he is upset, I told him you were with a customer and that he would just have to wait. Can you believe he wants you to just stop selling a car just to talk to him?!" meanwhile she was rolling her eyes and slammed down the phone. The salesman just replied, "Well hell just have to wait until I get around to calling him. Im selling a car right now." In an equally rude tone as if it were such a chore to provide any customer service. This sort of behavior I have witnessed and experienced every single time I have called or come in for service and I have been in several times because it takes an average of three visits to get one issue fixed with my car because the person does not know how to fix something correctly or a part was not ordered when I was told it had been.

heather davis

The first time I tried to get a car from there a few years ago, I was frustrated with the fact they couldnt verify what kind of car I qualified for and find out which lot it was on. Instead, the salesman and I went to the many lots they have in Lafayette, write down its information, and return back to the original lot to only find out that I didnt qualify for any of them. After a couple trips like this, I chose to go elsewhere. Now Im looking for another car and thought I would give them another chance. I told Todd Armstrong of my schedule constraints (getting my masters degree online and started a full time job at the same time). I told him what I was looking for, and gave him examples per their website. He responded with a different vehicle. I got there to check out only to discover that the car had been in a major scraping match with something on BOTH sides of the car. It had been long enough ago that there was rust coming through the scrape. The scrap when from driver back side through the tail light plastic and the passenger front with same depth on each side. The inside was NOT cleaned and detailed (to give a good impression to the buyer). I didnt even attempt to drive the car because after I noticed this, I approached the salesman stating that I didnt want to pay more than 2k over the appraised price (p/KBB) for a vehicle that was initially in worse condition than the KBB price. Instead of using the opportunity to haggle the price, the salesman when on the attack mode against my "poor credit background". He displayed the attitude that I should be grateful for what he found for that reason. That I was "lucky" that I found a great car the last time (the one I brought in to trade...99 Buick Century with under 62k miles with only one half dollar bump on the driver back corner). He stated that I either needed to give on the condition of the vehicle or the mileage requirement. I will NEVER go back. The customer service is terrible!!!!

jason crissinger

Ive owned 3 Subarus now and never had a problem with the first 2. And, my salesman Jeff was great to work with. But, my 2014 Forester started having problems months after I got it new. Thats when I started realizing how bad their service department really is. The power steering quit working and since their computer program wouldnt tell them how to fix it they did nothing. They had it multiple times before they eventually changed the computer and that fixed it for a little over a Year and that changed it again. I also had a timing gear go bad under warranty and when I got it back the turbo quit working within hours. Then, the day I get it back from getting the turbo fixed they call me because there was a recall on something else and they didnt check it while they had. And now today I took it to them for a growling noise. I dropped it off and checked back about a half hour later. They werent going to get to look at it for another half hour but they had it sitting with all the lights on but not running. So I called them 11/2 hours later and they said the tech was just checking it out but asked if I had a problem with my battery because they had to jump start it. Im guessing it went dead because everything was on for 2 hours. when I got there the tech just got back with it and said he thinks its a wheel bearing but he hadnt put it up in the air yet. I told them never mind. Ive built Subarus for 10 years but unfortunately I will never buy another one. I still think they are great cars but I never want to have to deal with this service department again. **update** It appears they are under new management. They contacted me after reading this and taken care of my problems!

Troy Hoskins

Customer beware. Im basing my review on my own experience working in and as a manager of a service department. This service department is either understaffed, under trained, incompetent, or a mixture of all the above. In nine months of owning my car Ive had zero problems with the car but dread routine maintenance here because the employees in service are unprofessional, the facility is disorganized and dirty (prior to the construction work that has the place a chaotic mess), and their prices are higher than most other places Ive been. When one is waiting and waiting to be acknowledged while employees can be seen sauntering around the facility either playing with phones or looking bored, or in one case lollygagging, playing around with each other, it tends to make the viewer question the quality of personnel and/or management. Wait times on the phone when calling for the service department are unusually high and personnel are sometimes terse or borderline rude when they finally answer. The sales department are friendly and normally professional and have been a pleasure to deal with. This place is mere miles from the Subaru plant so they sell a LOT of cars, volume here is crazy. The sales team still manages to take time with customers and be friendly and professional. They are the dealers saving grace even if only by luck. I promise you, if the dealer didnt have the volume of sales they do because of the locale of the Subaru plant they would be in serious trouble due to the lack of performance of the service department. I will no longer be taking my car here for any kind of service.