Gerber Collision & Glass

1700 E McGalliard Rd, Muncie, IN 47303, USA

Address:	1700 E McGalliard Rd, Muncie, IN 47303, USA
Phone:	+1 765-284-0576
Site:	gerbercollision.com
Rating:	2.8
Working:	7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 8AM–12PM Closed

Location

Photos 30

Reviews 11

Glenda Findley

As someone else said, I wish I could give 0 stars. I am from Ohio and was traveling home from Missouri when I was involved in an accident close to Muncie. My insurance company had my car towed to Muncie to be fixed. First, they had my car going on 2 months. The communication was abysmal. Calls were rarely returned and texts were never returned. This was to fix 1 door and some damage to the car down the side. When I got my car, the body work looked great. I had no qualms with that. Oh, almost forgot, they changed the ready date 3 times and the second time they did not tell me, but thankfully I thought to call ahead and was told it was not ready. This was an 8 hour round-trip for us from Ohio, so it would have been very unpleasant to have made that trip for nothing. As I said, the outside looked fine. When I got in the car, I was told the passenger door lock was not working but they thought it might have gotten wet in the process of detailing because, they said, "it was working fine before that." All that was a lie. Over the course of two days, I noticed my automatic headlights were not working, the lighted panel for the gearshifter was not working, the door lock was STILL not working. Then I noticed these deep grooves around the plate where the gearshifter was, all the way around it, and I noticed them on the stereo console as well. I called Gerber and told them I was very unhappy with the damage that was done to my car at their hands. Then I called my adjuster and my local insurance agent. Needless to say, that was December. It is now April and nothing has been resolved. The man I dealt with at Gerber flat out lied to me the last time telling me that the manager at Subaru was supposed to be handling things. I spoke to John at Subaru and he said that was a lie. Subaru gave me an estimate of $1100 to fix all the damage done to my car. After multiple e-mails, texts, and phone calls, I am still dealing with adjusters and my car is still not fixed. I would not let them fix my rusty wheelbarrow. HORRIBLE.

Anonymous User

I had some minor front end damage (new hood, bumper, etc.) The overall repair quality is fair. This shop lacks the eye for detail that I would like. After the car being out of commission for a three weeks (two weeks longer than it should have been) and in the shop 3 times, its finally fully functional. There are still two small retainer pieces missing that were supposed to be replaced the 2nd and 3rd time the car was in, but obviously that didnt happen. To be honest, the shop did call and ask me what my satisfaction level was and when i told them it was poor, then asked if they had missed something... I figured it didnt matter if I told them about the retainers or not. I had told them about the issue two other times and they hadnt fixed it yet, so why should they the third time? Probably not the worst place to go, but I wouldnt suggest using this one!

Justine Bright

Wish I could put zero stars....They are the worst company I have ever seen. They had the car for 2 week and could not even bother to go outside and look at the manufacture date to look up parts because they were so busy. After checking with them several times and them not doing anything on the car, I asked if it would be better to take the car elsewhere since they were not getting to our car. That said "That would be great and that would really help us out. What kind of repair service would be happy if you took your car someplace else. So you keep the car 2 weeks and you can not go look at it for another week to determine if you can fix it and do nothing, not the kind of place I would take my car or recommend anyone else that there car.

Chris Farmer

i would give this place a poor at best. the whole mess was mismanaged from day one and a very bad experience. the lady that is managing is not even close to being managment material for a job like this, as you can tell right from the get go she has no clue what she is talking about. and thats not to mention the fact any time we talked on the phone it was nothing more than putting the blame on some one else. ive been there in the past and loved the customer service and quality of the work but with the present person running it i will not be back.

Carol McKnight

Would not recommend this company, had my daughters car for a month for a 2 door repair! Returned car the first time in filthy horrible condition. Had to make a list of all the things wrong! 2nd attempt at fixing, car brought out with 2 brand new scratches. This was a brand new car when they received it for repair. Had previously used Coys and never had a problem...not sure what has happened but this company has most definitely gone downhill

Pamela Clevenger

I had a wonderful experience at Coys from the estimate to the completed job. They handled everything very professionally and kept me informed of the progress of my repairs. The staff were very helpful and pleasant to work with. The fact that the rental car company is onsite to handle your rental agreement ws a bonus. my overall experience was very positive.

Jonathan Poblete

This place has nothing but great. They took real good care of my vehicle. They handled everything from insurance to car rental. They were precise and attention to detail on the repairs. You also cannot beat their warranty. Ive seen the other reviews from here;but, my insurance convinced me to take it to them. Well, it was worth the time. Thank you Gerber.

Carl Fluke

I came to this shop from an American Family claim. The shop transported my car to Anderson and cracked the windshield and damaged the hood. When trying to pick up my car, I showed up at the Muncie store to be told it was in Anderson. Now they are refusing to repair their damage. Very Very poor experience.

Henrietta Tate

Everyone was Cordial & helpful from the receptionist to the repair crew. I couldnt have asked for a better experience.

Kory Wilson

Good work, but make sure you get anything you dont want stolen out of your vehicle. Bunch of thieves.

Dana morgan

they did a awesome job fixing my car