Firestone Complete Auto Care
| Address: | 11035 N Michigan Rd, Zionsville, IN 46077, USA |
| Phone: | +1 317-973-4610 |
| Site: | firestonecompleteautocare.com |
| Rating: | 3.8 |
| Working: | 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 8AM–5PM |
Location
Photos 15
Reviews 23
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Tim Taylor
I cant say enough good things about my experiences with this store. Ive been going here for 4 years and each time has been good but the last two visits were exceptional. First I took my 2000 Lexus SUV in to repair a botched replacement of my timing belt by an Import shop. They took a few hours fixing it ... took me to Startbucks to wait. I picked it up and was driving home when the maintenance light came back on. I called and they had me bring it back immediately. They stayed late trouble shooting and re-timing it. They went the extra mile to fix my problem that another mechanic caused. Then the last time I was in with my 07 Prius, they replaced my headlight but the wires were burnt so they ran and got an after market part to repair. (Took me to Starbucks again to wait) The after market part once installed didnt work but luckily the mechanic there stayed late and reworked the part (it was now after hours and getting a new part wouldnt happen until the next day). And....they didnt charge me for the work!!! .... not event the headlamp replacement!! They were apologetic about the part they got from Auto Zone that didnt work. Are you kidding me... I will not take my vehicles anywhere else! What great personal service and owning a a problem that wasnt really even theirs! The mechanic and store manger were terrific!! Thank you Guys!
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Tracy Williams
2 reviews 1.0 star rating 3/15/2017 Last time I was for an oil change...I also needed windshield wipers. I was changed $100 for windshield wipers! If they would have given me a heads up on the crazy price, I would have put them on myself. This time I needed an oil change, new tires, and alignment check. I was prompt to my appointment, watched my car be put up on a lift....1 1/2 hrs later, it has not been touched. The people and service here has really become disappointing. UPDATE: I just listen to them check out a woman, who was not happy with them for putting a more expensive oil in her car. It was different than what she always put in her car (she was clearly a regular...asking for TJ). They advised her that regardless of her records, they put in the oil her car called for. 2nd UPDATE: They finally went to check me out and I discovered they not only didnt do the tire alignment I requested on the phone when I ordered specific tires, but they also put a synthetic blend oil vs the full synthetic I requested AND have put in my car, at this location, for the last 2 years. I agree with another review that the good management is gone. Think Im done with this place. Add to list Edit
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Marcie McDaniel
I have had great experiences with this Firestone crew. The team is always friendly, dont try to add on unnecessary charges or services, and they honor discounts before I even ask about using my coupons. I highly recommend this location in particular, go as soon as they open if you dont have an appointment or make your appointment in advance. Kenny and TaijaRae are knowledgeable and personable - had great advice for purchasing a car in the near future. For Firestone in general - sign up for lifetime alignment if youre keeping your car long-term, its well worth the money! I also have the credit card which gets me a discount every time Im in there - but like I said, I never have to ask at this location, they are on it, they take care of you.
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Kinsey Moran
Took my car into the shop to have it diagnosed and worked on while I went on a trip a few months ago. The crew here went above and beyond figuring out what was wrong with it and also looking to get me the best discounts they could when the problems (and thus the charges) came out to be far more than expected. They were very patient and efficient when working with me and understanding in talking to them when my parents got involved in the process considering I was out of state at the time. When the original issue reoccured a week after getting it fixed, the crew took responsibility for the continued problem, took it back in, inspected it again, and fixed the new problem free of charge.
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Brittany Mills
Customer service is less than ideal. I have been there twice now for service - once for a brake inspection & another time for new tires. Despite making appointments both times I had to wait 8+ hours for them to finish with my vehicle. I have a fleet vehicle and Firestone is the preferred service provider. I would not take my vehicle here if my company had a choice for other service providers.
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Peter Lavris
They have a friendly staff. Prices for tires and other services seem high. We went here to get air in our tires and the service advisor was trying to sell me new tires. I do not need new tires on out car. The gentleman was pushy and insisted that I did. I am not a fan of this location. I will not be back.
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Chris Motal
Great and speedy service! I was very impressed with William and his staff for fitting me in and making sure I was taken great care of while waiting. I was told it would take about an hour to complete the service I was in for and that was very accurate. Would definitely recommend.
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Dan Cox
they did a years worth of maintenance in one day, at a reasonable cost. Easy to deal with and they gave me a ride to work to boot. work included Honda timing belt change, and brakes/calipers and there was no delay for getting parts, etc..
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K Ward
Setting up an appointment means nothing to this shop. Hard to deal with and the workers are rude. Whenever my family takes a car there we are treated like we are taking their time from other jobs. Wont be returning after our last visit
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Tori Rigatos
I have been needing new tires for a while. Would highly recommend working with TJ he really knew exactly what I needed and was extremely pleasant to work with.
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Andrew Hart
Technicians greasy prints left on the car, several items on the vehicle inspection report were pencil whipped as being good yet needing attention.
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Pete the Planner
Very trustworthy and reliable technicians diagnosed my problem and then recommended cost efficient solutions. I love getting service like this.
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Thomas Edney
Best service I have ever got on my vehicle. TJ and Elizabeth were so helpful, kind, and got my F150 serviced and with new tires in no time.
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Brian Bailey
They tend to overbook and often miss their timeframes. Making the airline industry and doctors offices proud.
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Clayton Crumell
While it did take them longer than necessary to figure out the problem, the diagnosis and service was OK.
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Robert Winebrinner
A complete waste of my time. The manager was condescending and flat out lied about tire warranty.
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D Skipper
Fixed a mistake they made over a year ago. All in all they have re earned my business
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Becky Radford
They tried to sell me 2 tires when all I needed was a plug for a nail hole in 1 tire
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Lakshan Salgado
Great service with great techs. Im not at all crazy about their price markup though
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David Robillard
Using these guys for years and have had good experiences.
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dipak patel
Not good people working very bad store
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Enrique Pena
Best service and inexpensive!
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Mary Ann Gioscio
So helpful, nice people
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