Triplett Companies

Address:	323 5th St, Ames, IA 50010, USA
Phone:	+1 515-232-5240
Site:	triplettcompanies.com
Rating:	2.3
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed

Location

Photos 8

Reviews 4

D. M. R

This is, without a doubt, the WORST place I have ever rented from before. I would give it zero stars if I could--hell, Id give it NEGATIVE if I could! They will fee you out the ass for anything and everything, regardless of whether you are at fault. It all started when my roommate and I found out that they do not regulate key copies. Their keys in no way say "do not copy" on them, and they told us to "make as many copies as we need" when we were only given one key to the apartment. Out of curiosity, we asked if they changed the locks when new tenants moved in, since every Tom, Dick, or Harry could have made a copy in the past and kept it for all we know! Their reply was no. When we expressed concern over safety issues, they simply stated that they had "never had a problem with it before". So, naturally, when we requested to have our lock changed for safety concerns, they charged us for that. And that was only the beginning. While not clean zealots, my roommate and I take pride in keeping a tidy apartment for ourselves and our guests. That didnt stop the roaches from deciding to move in. When we called and asked that they get someone out ASAP, they said they would "take care of it". And by "take care of it" they meant that they would send a man with a sprayer to shoot some apparent roach-killing agent around the apartment for all of 0.5 seconds and call it good (I was there to witness this "professional" at work). Suffice to say they had to send people out at least two more times before we stopped seeing the pests. Then theres the smoke. For a "smoke free" building, the halls sure smell a hell of a lot like someone used them as their personal ashtray. Lets not forget the "secure" building entrance, which is often propped open for anyone to just waltz right in. Oh yeah, and the "snow removal", which is shoddy at best and fall-and-crack-your-head-open normally. Good luck driving up that parking lot hill when we get our usual, wonderful mix of Iowa snow and ice. Youre going to need it. LONG STORY SHORT... I could write a novel--nay, an entire goddamn SERIES--on how terrible this place is. Save yourself the time, money, and complete frustration and RENT FROM SOMEONE ELSE.

Kaelee Freeman

Its dumb google makes me give at least one star.... I began my adventure at Iowa State with choosing a cute little duplex with Triplett. When I moved in two years ago I wasnt expecting to come to a complete mess on moving day. There were even items from previous renters that werent taken care of. The previous renters had cats; the duct work wasnt cleaned out and the carpets werent clean. When I called to complain they told me that because I signed that it was my responsibility now. Im sorry, but that is not how it works. A company should have the place perfectly ready for the new tenants & the new tenants job is to leave it the way it was when first rented. I know college students dont care, but some of us do. The ones that actually want nice things and keep places looking nice for our property managers, some of us have RESPONSIBILITY in our character. Companies cant treat every student the same. I did decide to stay with them for another year (I hate moving). Because I was a dedicated customer I asked to sign on for my last semester (extra 6 months), nope, it had to be 12 month lease. Thanks for helping out, a loyal customer. As I began to move out this summer the problems arose. They expected me to fix and replace things that were ruined when I started renting there two years ago. I hired a cleaning lady and after she cleaned out the place, it was trashed by the owner when he went to paint and work on maintenance. When I had my inspection, they were 30 mins late due to office miss-communication. When you are running a business you cant waste peoples time like that. Ive told every person I can in Ames (and anyone I know looking to move here) TO NEVER rent from this company. Id rather live in my car. College students are a BIG risk when renting (I know that), lots of us like to party, but choosing a college town is where the $$ is at for companies like this and that is the RISK Triplett should realize. If people were given more trust, places might be better taken care of. Also, the 2 reviews that were given 5 stars are by employees that work there. Right from the start you know that is a red flag on trustworthy. Look else where, it will be worth it.

Callie Jean Johnson

I would never recommend this company to anyone. When I moved into my apartment, immediately we had problems getting a hold of the office to obtain my keys (I was moving from northern WI), and when I finally did get a hold of them, they were very snipy that I was not going to make it to the office until half an hour BEFORE they were supposed to close for the day. Upon entering the apartment for the first time, it was absolutely disgusting. There was dirt, dead bugs, a dead mouse, and several broken windows and/or screens. It took my mom and I all the next day to clean it. Three days after I moved in, my apartment was broken into and vandalized. Because I was a female living alone, I either stayed at a hotel or a friends until my locks were changed. It took the company 11 days after the break in and filing of the police report to get the locks changed. When I tried to talk to the company and ask for either reimbursement of my hotel bills or lower rent for the month, they refused stating that the problem had been resolved in a "timely" period (timely to them meant they changed the locks and dealt with the damage within 14 days of the break in). Throughout the year I lived there, things did not improve. When my shower broke, I called the company for 4 days with no return of my phone calls, and finally had to call a plumber myself. Also, whenever I did call into the office, the front desk girl was down-right bitchy. No surprise, but when I moved out, I received nothing of my security deposit back (a large portion of which was taken for carpet cleaning, even though I had all hard wood floors..) Please, please, please save yourself the trouble. Friends who have rented from them have also had similar problems (one friend killed 17 mice in her apartment before Triplett would finally call an exterminator, saying that it was her fault)

Ebenezer Chelliah

Where do I start? Stay away from this place unless there are no other options in Ames. We stayed with them for 3 years, only because we were in financial spot where we couldnt afford more. Their properties are gross! The first apartment we had with them had mouse poop everywhere when we got it, the door frames had cracks, the oven looked like something died in there, there was cat hair all over the carpet that was supposedly "cleaned." They were not able to send anyone to clean, so we spent close to 12 hrs cleaning our apartment and they gave us a $60 credit. When we moved out they charged us a bunch of random cleaning fees and barely got any of the deposit back. The second duplex we got was a similar situation with dirty carpets, broken shelves in the kitchen, front door that was patched up with planks and would have fallen apart with a punch. When asked to fix the shelves, they simply put a plan of wood underneath it instead of replacing the decaying wood that was all over the kitchen. Our dishwasher stopped working at one point and it took them over a month to replace it! Every time there was rain, the basement would flood! They could have warned us, but told us this was storage space and all our stuff was soaked after the first time it rained. There were even foundation leaks behind the breaker box, super unsafe! The backyard had broken glass all over it, which my wife cleaned up when we moved in so our dog wouldnt cut herself. We put them in garbage bags and put them in the garage. I mentioned this to them and they still charged a bunch of money to clean their own mess up! These people are slum lords. If I could give this place zero stars I would!