Firestone Complete Auto Care

Reviews 4

JA

Jacob Pospisil

I am extremely disappointed with the management and service at the 10th street location in Cedar Rapids Iowa. My girlfriend walked in just to get an oil change and while they were doing that they had her walk back and showed her that her front right ball joint and lower control arm were bad. They showed her that the wheel was "wobbling". She said that she didnt have the money to get it fixed and they offered her a line of credit. When they came back and she was approved, they told her that it would be a total of $460.00. They said that she could have it fixed or that they would have it towed home "at her expense". First of all, it is her right to decline towing services. When she called me and told me what was going on I called the store and talked to "John". He told me over the phone that it wasnt drivable. I then asked if, "How is it that she had already driven 100 miles today and everything was fine but after she brought it in, it all of a sudden isnt drivable. As well I questioned him on the price of the parts and labor. I called another mechanic (which was a local dealer, usually more expensive than anywhere else) and they quoted me the exact same services for $310.00. That is $130.00 cheaper then what Firestone was going to charge. I told him on the phone that I was going to come down and look at it. When I arrived, they had put the control arm back on the car. I walked up to the counter and John (the man I spoke with on the phone) asked me, "are you here about the Impala?" I told him yes and then he asked me where I would like it towed to? I then asked him what are you talking about? He told me that I accused him over the phone of breaking the part and that he wasnt going to work on it. I was irate and then said what the f*** are you talking about (realizing I shouldnt have sworn at him)? He then told me that if I didnt get off of the property that he would call the police on me. I walked outside and proceeded to get on my phone to find a way to get the vehicle fixed. He then came outside while I was on the sidewalk (in 40 degree weather) and instigated an arguement with me. He then told me again to get off of "HIS" property. I then asked him what his name was. He told me his name was John. I asked him his last name and he said that it was none of my business and that he was the manager and that was all I needed to know. When I got the car to another mechanic, I was informed that in fact the control arm and ball joint were not bad, it was just the gromet on the ball joint. Obviously they saw an opportunity to take advantage of someone and when I intervened the only thing that he wanted was to get his car off of lot. I have gone to Firestone for all of my tire replacements and a few misc. issues that needed to be fixed. I will NEVER use another Firestone again and I will make sure that everyone I know is aware of the horrible service. Not only is customer service important in every business but for a "manager" to have an attitude with a customer because they felt they were being "accused" of something only makes them look guilty. John (Doe) IS SPECIFICALLY the reason I will never use Firestone again. There are plenty of people out there who need jobs, maybe it would be in your best interest to find one of those people to replace this person. He honestly has no place in the customer service industry.

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ED

Ed Faber

I came in for another rotation and alignment check yesterday. They immediately sell me on a 22-point safety inspection for a special price of $15.99. Seriously? I hate the thought of paying someone so they can look for things to sell me. Later they called me about new rear brakes ( I knew there was an issue there) and new radiator hoses and anti-freeze flush. They said I needed new calipers, rotors and pads for $699 and along with the radiator work, it came to $1,080. They offered a 10% "discount" and even financing. I declined all of it - I can do the radiator hoses myself and I only go to Professional Muffler for brakes. They never even mentioned my tire rotation and alignment - the reason I came in for! Turns out they didnt even balance my tires when they rotated them - part of the tire package I bought when I got my tires here. So after getting the brakes inspected at Professional Muffler, I learned my left caliper was rusted and the rotors and pads were all fine. They replaced both calipers for $321 including tax. Firestones people work on commission and they are all about the up-sell. They are trained well to get every dollar they can out of you. Never let them do anything to your car without a second opinion. I feel fleeced every time I go there for warranty work. I kick myself for even buying tires there.

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KA

karan verlani

1 hr & 16 mins the person took for the oil change & tire rotation. Isnt it the funniest, but thats not it. I had scheduled my appointment online but then the store called me & they would wanted to rescheduled (called me at 7:05 am which was still fine. But they had No appointment for a week still understandable, but tip off point was I am at the appointment by leaving early & then 40 mins into my appointment the person is letting me know youre too late & we wouldnt be able to get your wheels aligned(obviously I have life alignment they can push me off) which bothered me a lot & later on on my bill they say they cant align my car tires because their equipment is stale. Are you serious. So I am upset with the person who rescheduled my appointment that he had bo idea about what cars could be serviced & the person who was lying that they wouldnt be able do wheel alignment(as you have lifetime come later, because where will I go, right!) & also the person who changed the oil/ tire rotation, 1 hr & 16 mins. Insane!!! Just avoid!!! Truly avoid

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TO

Tom Johnson

First off, let me say that I was skeptical about going to this store after seeing the reviews (even though they are pretty dated - under new management 4 months ago). But my experience today with them was great. Called ahead to get a quote for tire install/alignment. Price was comparable to all others in town, so I made the appt. When I arrived, the mgr was friendly and gave me a timeline of how long the work would take. He was very knowledgeable and friendly, and gave me some information about my tires that I was unaware of. He also reviewed the original alignment information with me before doing the work, so I could see how my car was sitting prior. They came in at the price that was quoted, and under the estimated install time. I was very satisfied with the work. Definitely a return customer.

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