Tuffy Tire & Auto Service Center

Reviews 7

KI

kim jones

I scheduled an appt for 4PM for an oil change/tire rotation and air conditioning service so I can get out of there fairly early. I got a pedicure, went to Milos for dinner, and took a nap. I was a little perturbed when I didnt leave until 6:45 PM. As I was sitting there waiting and waiting, I was talking with the other customers, who were also waiting, and noticed that we had all brought our vehicles in for something fairly simple. For some reason, after the mechanics looked at our vehicles, there was something MAJORLY wrong with them....ALL with major costs. About that time, the mechanic called me to the bay to show me something on my truck. Good news was my air compressor, hoses and system looked good so they went ahead and charged it for me. Bad news is my rear brakes were almost gone. I would need new pads, rotors, flush and service at the price of about $450. Just the rear brakes, mind you. What they didnt know was Im in the Army and was a mechanic for about 10 years, so I know a little bit. You wouldnt know by looking at me. Im a little, short, blonde female. My brakes were soooo bad, it was imparative I had them fixed THAT DAY!!! I already knew they were trying to take advantage of me so I said, "Next week, Im on my way out of town". So they made me sign a waiver if I had an accident because I refused that service, I could not hold them liable. Very nice scare tactic.They jumped thru hoops trying to get me to have these brakes done, like it was life or death. I politely told them no thank you. NOW, my perfectly good air compressor needs to be replaced, are you shitting me? AFTER, you charged the system? No thank you, Im ready to go. So, I took my truck where I should have taken it in the first place and guess what? My rear brakes are perfectly fine. I hope so since I traveled to Chicago and St. Louis since I went to Tuffys. But my air compressor does need replaced. The funny thing is, the mechanic took one look at it and told me it was shot. He wondered why they even took the time to charge it. $100, thats why. Also, a tire rotation was supposed to be included with that oil change and they never once mentioned my missing lug nut that I have in my glove box. Hmmmm, so did my tires even get rotated? Needless to say, Tuffys will not get my return business nor my referral for business. Im kind of amazed they get business at all.

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AL

always young

I used to go to Tuffy just for basic things. Oil change etc. However the last time was not good at all. First a brief background I worked for 10 years at Sears first as a tire buster then alignments , front end parts , ball joints ,etc. and then as a Service Advisor. So I do know the system all too well because I am guilty of the same stuff they tried to pull on me (I quit a long time ago). BEWARE when they act all serious and take you back into the office because that is rule 1 of the scare tactics. First they took a glob of build up from the radiator cap and tried to sell me a $100 plus flush which it did not need by saying it "could" do this or that. Also they did find something legit...a broken sway bar that "could" maybe cut into CV boot but at a very high price for such a simple job. All said they could have bilked me for $600 + but I knew what was up. Just think most people fall for this tactics because they really do not know much about cars and he did his best to "con" me but he did not know I know cars and I know the old scare tactic routine. DO NOT JUMP IN ....GET A SECOND OPINION.... you will get a different answer and will be a lot less money. Too bad because in the past they really were kind of honest now it is just about the profit.

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A

Anonymous User

Very frightening experience with these guys...not one to complain but I felt it necessary to share: had them do my brakes a couple weeks ago - shortly after the brakes were done I noticed a wheel noise that continue to get worse and louder over the next days... so I took it in to have it checked out... they said i needed a new wheel bearing, a new transmission put in and a new clutch kit... $3000!! I decided to get a few more opinions on that because ...thats a lot of money! You know what it ended up being? When they put the front brake pads and rotors in...and put the front tires back in, they forgot to tighten the front left lug nuts ---the wheel could have literally fallen off at any time and i am not kidding. Got the lug nuts tightened, no noise, nothing wrong with the transmission or a bearing or anything. Please find a refered mechanic, these guys named everything in the book except what was actually the cause of the wheel noise.

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LY

Lyles Will

I went in for an oil change. After diagnosis, it was recommended I have my front two tires replaced. Going to car repair shop is like going to visit the doctor or dentist. You go in to get one thing fixed and you leave with a laundry list of other things to be concerned about. Nevertheless, Assistant Manager; Roice, was kind over the phone to set up my appointment. Though he recommended my tires to be replaced, he did con me into doing anything I wasnt comfortable with. He candidly showed me the numbers and allowed me time to make a decision. My mechanic; Corey, was very knowledgeable and patiently answered all my inspection inquiries. It was my first time at Tiffy Tires. I would try them the benefit of the doubt and return for my next car maintenance. Hope this information helps. Paying It Forward!

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WH

Whitney Clark

Had a great experience here!!!! Defineitely reccomend this location, gentlemen were very friendly. As well as they gave me a ride back to work and offered to pick me up, called to let me know details of my car during the day, and went into great detail when I came to pick it up. For someone that doesnt know too much about cars, they explained everything very well and answered all my questions, printed out resources for me and gave me plenty of options and didnt pressure me at all. Plus with my coupon I paid $30 for an oil change. Very good service, just wish they offered a car wish with the oil change like some places but still an excellent job.

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RI

Riley Higgins

Called in due to having an AC that needed to be recharged and the guy told me I needed to have an appointment because they only have one machine and the walk ins would cause a long wait and what not. So I come in for my scheduled appointment and there is another car that just got hooked up to the machine right before my appointment time. Somewhat contradictory to what he said and an inconvenience for me. Nice staff but just a frustrating experience.

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AP

April Knight

I had an appointment to see why my power steering was leaking and how much it would cost to fix. Ended up with an estimate of over 1,800 for that and several other things that are wrong, plus things that dont really need done. Now I know that I do have the other issues, but they are over pricing me for labor. I would have to pay for labor twice for one job.I feel like I cant go there with out getting taken advantage of.

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