Whitedog Import Auto Service

424 Highland Ct, Iowa City, IA 52240, USA

Address:	424 Highland Ct, Iowa City, IA 52240, USA
Phone:	+1 319-337-4616
Site:	whitedogauto.com
Rating:	4.2
Working:	8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM Closed Closed

Location

Photos 37

Reviews 11

Vernon A. McKinley, Esq.

I have family in Iowa City and recently had to have my sisters 1.8L Turbo Passat wagon repaired and driven 800+ miles back to Atlanta, GA. My sister tried numerous times, spent big dollars and got ripped-off at other local dealerships in her attempts to get the vehicle repaired. I contacted White Dog and spoke long distance with Evan and Kevin, explained the entire situation, including my desire to safely drive the vehicle back to Atlanta with confidence. They immediately diagnosed the issues, put it those numerous driving condition tests and fixed the problems for 1/3 of what other local shops would have. I drove the vehicle straight from Iowa City to Atlanta in 12hrs. No problem(s), period. I placed my trust in White Dog and they delivered. I would not rely on or trust another area repair shop-dealership with my personal safety. I wish I had the same reliable service here in ATL. I would like to thank you to the entire staff for getting me home as promised

Matthew Barkalow

Terrible Experience!!! I brought my wifes Subaru Tribeca in for a routine oil change and look over. This place came highly recommended, but it turns out one of the techs knew me from my high school days and didnt like me. So he took it out on my wifes car, by unhooking the hood release after he was done with the oil change. We couldnt open the hood the next day to check the oil. When I called Whitedog they said bring it in and they would fix it. The next day the wife drove all the way there from Cedar Rapids to be told she would be charged $120 for them to fix the problem, they created. She said no. We drove the car to another mechanic in North Liberty. When he looked at it, he could tell that, YES, somebody had pulled the pin out of the hood release. I called and spoke to the owner he denied any wrong doing and gave excuses for his tech. We will never go back!!!!

Brian Mooers

I have been to White Dog several times over the past 5 years with my Audi and Subaru. They have always been upfront regarding wait times, provide price estimates on all repairs, and take time to explain necessary vs recommended repairs when asked for details. When your car breaks down, and you have to get it fixed, its never as cheap as you expect. Thats real life though, and the folks at white dog help you get through these speed bumps with relatively little stress. They are down to earth, they treat their customers fairly, and they are consistent with their repair quality. Its a pleasant experience when I have to come to white dog for an oil change, tire rotation, or the occasional major repair. I trust these folks and prefer them to the dealership. They also welcome visits from my dog which is a huge plus, she enjoys the free water and dog treats.

Azharuddin Shaik

I wish there was a ZERO star to give... There prices are ridiculousss... they are the only ones to work of Volkswagens in Iowa City so they rule the price market. They changed a new tranmission in my car and guess what next day it was leaking oil...$1550 waste and time-waste... when I went back they blamed on the company that sold the Tranmission.. now that company sent another tranmission because whitedog were crying like dogs... to replace this new transmission they again want $1350.. Pathetic people... be careful.. The good reviews they have are mostly by goofy people who dont know much about there car repairs.. They asked me $100 for the hood support.. I bought it online for $15 and fixed it myself in 10 minutes..

Ottis Bunning

Staff is very nice & helpful. Their prices are competitive & they take the time to explain any costs you may have questions about. They are honest & will help you put a game plan together in regards to urgency & importance. Only downside is their location & demand. When I have a scheduled appointment I have to plan on NOT having my car for at least 1-2 days. Location is a little inconvenient (east side of Iowa City) Wish they would expand to other areas but they dont want to compromise their quality work by hiring mechanics & staff members that may not be up to their standard & caliber (which I understand & I respect)

Christine Williams

Watch them. After being a satisfied customer for many years I got badly overcharged this time around. Not only that, the staff was rude and made me wait 2 hours. I had to finally ask when my car would be done and found out the car had been ready for at least a half hour. No apologies were forth coming...After fairly good service for many years I am left wondering what happened. Later...took my car to another, out of town shop and found out that the nearly $400 of the $800 in White Dog recommended repairs are not needed. Also my brake pads have 4mm left on them not the 2 mm White Dog reported.

Polly Pagliai

Wow! What a wonderful experience at Whitedog! My day began on a sour note with my 9 year-old Volvo not turning over and stuck in the garage. I telephoned White Dog, feeling anxious and late for an appointment, and Alec calmly diagnosed the situation. My anti-theft ignition was the problem! Luckily for me, the car started later in the day, and Alec advised a visit to White Dog to replace the faulty ignition piece - in less than 1/2 hour after arriving, the work was done and my car is now back to good order. All with a smile. Thanks Whitedog!!!

Matt Olson

Cant recommend these guys highly enough. Ive brought several different vehicles here for a number of years, and in every case I was thrilled with the results. In one instance, I brought in a vehicle that another shop had said needed $800 of repair - only to have Kevin and the Whitedog crew tell me that the repair wasnt needed at all (and sure enough, it has never once been an issue). This is what you always hope you find in an auto repair shop - integrity and lots of technical skill, all under the same roof. Highly recommended.

Tom O

You know how hard it is to find some one that you can trust to od a job that is worth doing well? Justin and his team at White Dog answer that question, par excllence. If they were to advertise their services, it only need to be one word - TRUST. They kept me informed of their progress and discovery of the project of replacing my car engine. I never give any vendor a 100% rating because there should always be room for improvement. Although, I would say Whtie Dog is close to perfect.

Justin Fletcher

Very friendly and they are great at customer service. Example: We had some work done the other day on my wifes 05 Mini Cooper , One of the guys told me he estimated with everything (include tax, labor, and etc..) it would be $750. I went in the next day and went to pay for it and the gave me a bill for $790. I was a little confused at first. Talked to the guy, they worked with me and took it down to what i was quoted and apologized for the mistake.

Anonymous User

Living in Iowa City you dont have too many options for VW repair. Compared to Carousel Motors Whitedog is MUCH better! You dont feel like you are being sold unnecessary repairs and the prices are more down to earth. My car is under warranty so I used to take it to Carousel but they tried to sell me a repair for a part that my car didnt even have! Needless to say I found out about that when I went to Whitedog and my car is running great!