Dry Clean City
| Address: | 427 E Poyntz Ave, Manhattan, KS 66502, USA |
| Phone: | +1 785-776-1515 |
| Rating: | 3.4 |
| Working: | 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 9AM–5PM Closed |
Location
Photos 2
Reviews 5
TH
Thomas Neeck
Thomas N.09/28/2014Edit I wear a suit every day, so naturally, I have a lot of experience with drycleaners. I took a suit to Dry Clean City, and when they returned it, there was a tear on the right sleeve, a few inches from the wrist. I showed it to a supervisor, and she promised that she would look up the problem and resolve it for me. She called a few days later, and said that she watched the video footage from the cleaning process of that day, and that there was no equipment malfunction. Her bottom line: the damage was my fault, and they wouldnt replace the suit. I was a little shocked to hear this, so I went in and talked to the supervisor. She explained that the damage was "caused by a flaw in the fabric" and that it was probably because of the sleeve label. I pointed out that this brand of suit had the sleeve label on the LEFT sleeve, and that there was no way it could possibly affect the RIGHT sleeve. She casually ignored this, then she said that they had examined the lining and found old rips and tears, so the damage was clearly not their fault. As a pitiful attempt at customer satisfaction she said, "So you dont have a bad taste in your mouth, well give you some credit to your account." Thank you, Dry Clean City, you have given me a guarantee! A guarantee that when you damage my clothes in the future, you wont replace them. Thats a guarantee that Ill pass on. I strongly recommend avoiding these cleaners.
ER
Erin Titus
I went here to get my measurements taken for a bridesmaids dress. Everyone I spoke to was very friendly and their seamstress is very efficient. Based on their customer service, I will definitely go to them with all of my future dry cleaning, and I highly recommend them if you need to get measurements taken!
JU
Justin Wiebers
I took a suit there last week with some very dirty oil stains. They got it perfectly clean. Had it ready as promised and at a reasonable price. My wife and I have both been pleased with their service and are happy to recommend them!
KA
Katie Frazer
Ive been here quite a few times with no problem, but I just picked up $300 worth of sweaters and all of them shrunk. I am so disappointed, I cannot wear half of them anymore.
DA
Dan Strom
Always been satisfied with the work they do
Other organizations
Photos