Fahnestock Plumbing, HVAC & Electric

3532 N Comotara St, Wichita, KS 67226, USA

Address:	3532 N Comotara St, Wichita, KS 67226, USA
Phone:	+1 316-943-4328
Site:	fahnestockhvac.com
Rating:	3.9
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed

Location

Photos 6

Reviews 5

robert mitchell

I am a project manager for a National Design build firm and we had a project in the Wichita area. During the design phase we called local subcontracotrs and ask them if they are interested in providing us proposals for all their indivdual trades that are needed (in this case the HVAC, Plumbing, and Electrical) and only place the names of the ones that indicate that they are interested. After the design is complete and the construction documents are permit ready, we contact them again and ask if they are still interested as well as ask for contact or estimator name (in this case Dave) and then we send a bid package with complete drawings which at that point they should be expecting. The package went out on the 16th of June with a request that their proposals are provided to us by the 30th of June. As of yet we have recieved nothing, so I called yesterday and was told Dave was not available. So I left him a message on his voicemail to please call and/or email me/us to let us know if they were still interested and going to send a proposal. No return call from Dave so I called this morning and left another message and once again, no return call. So I called this afternoon and indicated to the receptionist lady why I was calling and that Dave still had not returned my calls concernig our project which was close to permit ready and would be breaking ground in the next three weeks. She very rudely (in a no duh !!! manor) indicated that obviously if he had not returned my call they were not interested. Very un-professional, all that was needed was a call/email stating that they did not have the time and desire for a $400,000 +/- (combined electrical/hvac/plumbing portion) project and I would not have wasted any more of their and more important my time. Courtesy goes a long way in this business.

Tony Zaleski

Good service company, but with a LIAR as a salesman and an office who wont back the customer up. The service techs are great and have been nothing but helpful, but one of their salesmen, Tom, is a liar. I needed my coils replaced on my A/C unit and was told it was going to cost me $1k. Fine. The first thing I explained to Tom was that I was not in a position to pay that in full and could I make payments. He told me no problem and was trying to get me to agree to the service right away. I thought that was fair and agreed to the service. They came out the next day and did the job. I started paying them right away. However, I started getting calls and letters from them saying that I needed to pay in full right away. When I called them to tell them that Tom had told me I could make payments, they put me in touch with him and he acted like I was absolutely crazy. Now I didnt make up that I asked about making payments and I certainly would not have signed up for service that I couldnt afford outright. I told Tom that I was not able to pay in full, but that I would continue to pay them each month until I had paid it in full. He said fine, only to turn around and turn me in to a credit agency. I happen to know that this company is in financial trouble and was willing to lie to me to get me to sign up for service only to turn around and demand the money in full. I will NEVER use this company again and will tell as many people as I can not to. That is however long they are still around.

jad wolf

I just had two young fellas out here working from 8AM until 4:30PM on replacing my old school crap central heat/air unit with a new one. They were efficient, knowledgeable, and extremely friendly and fun to work with. As a stay-at-home mom, they were stuck dealing with me and my two young children for the whole day and were very considerate about keeping the kids out of harms way and were very friendly with them as they stood around and asked them a million questions. They were especially patient with my son as he informed them of the ins and outs of The Lord of the Rings for what seemed like forever. They continued to work the entire time, but were kind enough to seem interested in what he was saying. I dont even think they took a break (which now I feel bad for not offering them lunch), but they worked hard and got the job done! They ran into a few issues considering how outdated our home is, but they seemed to have no problem with problem-solving and working through it. Obviously, itll be some time before we know if there are any issues in how the job was done...but I can say that I dont think we will be back here with anything negative to report! I believe that the work reflects the people, and these were just a couple of real good guys, so Im certain they did real good work!!! :) Good working with you, Fahenstock. Wish I knew the names of the fellas that came out here today...Id advise you to give them a raise (or at least a free lunch!). :)

Derrick Everhardt

Im an easy-going guy and not hard to get along with. I give most everyone the benefit of the doubt, but expect to be treated fairly and with respect and common courtesy. I called for service on a Wednesday because I couldnt get my regular A/C tech to clean my unit. I specifically asked for a cleaning of my unit as well as to check to see why it was short-cycling. The cleaning was more important to me. The Fahnestock representative told me they would come out the following Monday Afternoon. I received a call from their office slightly after 4 P.M. on Monday and they advised me that they could not do a spring service and clean my unit, that they would have to schedule another service call for that but they still wanted to come out and check to see why I was getting a no cool whatever that means. Whoever I spoke with was rude to me and cut me off. I tried to tell her I specifically needed a cleaning and she told me that she wasnt going to argue with me and then rudely asked me do you want us to come out or not? I am getting cold air, it just shuts on and off repeatedly. I am sure its because the unit needs cleaned. I dont understand why they didnt listen to begin with and why the office help had to be so rude. I was only trying to give them my business and they treated me poorly. I cant do business with them for this reason, so I cancelled the service call. I would not recommend this company to anyone.

Anonymous User

I called and asked them to send out a heating duct guy... We had a simple duct job, connect the vertical shaft to a horizontal one. First, we asked for a duct guy and they sent out a tech. Our unit works fine and we told them that we only needed duct work. The tech shows up and looks at it, calls me and tells me that he needed to send out a duct guy... really? no kidding? A week went by and we had not heard from them, so my wife calls and leaves a message, no answer. that was a week ago... We will never use them again. they have poor organization in their office, and sub par customer service... You would think that such a popular and well known company here in town that they would appreciate us smaller residential service calls a little more than they do... I guess they are too busy on those big commercial jobs to care about my tiny little 2 hour job...