Brown Service Co

6340 Baker Blvd, Richland Hills, TX 76118, USA

Address:	6340 Baker Blvd, Richland Hills, TX 76118, USA
Phone:	+1 817-284-9204
Site:	brownservice.net
Rating:	4.5
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed

Location

Photos 60

Reviews 5

Jason R

Executive Summary: I was not present, but I was told by my SO that Randy, the electrician, did not seem like a hard worker, and that he smoked a lot. Over the phone, he sounded alright. When he showed up, he was easy to get along with and actually pretty sharp. He worked hard, got the job done, and we passed inspection that same day. Between that and the price, Im pretty dang happy. Its an older house, and it has some electrical needs - I know who I will be calling next time! Background: A tree branch fell on the power line running from the community service pole to my house, pulling the meter box apart a bit and pulling the riser and weatherhead from the wall and roof. I could not get any electrician on site at the time, so I called the electrical delivery provider to come temporarily disconnect service. The service tech showed up, and I had actually worked with him before at my day job. He was very amicable, but when I suggested that I may fix the limited damage myself, he said there was no way he could reconnect it that way, as an electrician would be necessary to pull a permit and get an inspection, the passing result of which is required for reconnection. So my quest for an electrician began in earnest when he left. Initial Impression: I called many places on a Sunday during a holiday weekend, and only one company answered the phone. Brown was not it. And the company that did answer the phone would not come out until the holiday weekend was over, so its not like I got massively shorted. I called Brown mid-morning Tuesday, when my insurance company said I needed a second quote, and they came out for an estimate late that same day. I was not home, but my SO was, and she said the guy smoked a lot and worked a little. I did talk to him over the phone Contracting: Both electricians that came out that day said that I needed not only some repair work from storm damage, but significant work to bring some obvious items up to code. Brown was about 30% cheaper than Milestone, so although the Milestone guy, who I did meet myself, seemed very nice and polite, I decided it wasnt worth it to me to spend 30% more - notably, thats 30% that insurance would not be covering. The insurance adjuster also got them to reuse more of the existing parts and wires, which knocked the price down quite a bit. The adjuster also decided not to pursue any of the large code items; only a few small items, such as grounding. So now only 1/3 of Browns original estimate, I was well under my deductible, I didnt think the inspector would give us half a chance, and we were probably wasting time - time where I was without power and air conditioning! Work: He got right to work, let me watch, and I didnt pester, but did ask questions now and then just for my own edification. I also gave him a hand a few times when he looked like he could use the help. He worked pretty hard and pretty consistently. The price was fair for the work done, for sure, and the work done looked pretty good to my untrained by fairly electrically experienced eyes. Inspection: The company succeeded in getting the city inspector out in a hurry, and it turns out that the master electrician who pulled the permit is [distantly] related to the inspector. The inspector was friendly and brief in his duties, and did call the master electrician before leaving the property to chat. Not a bad thing to be some distant relative. We passed. Good! Reconnection with Delivery Provider: I was told by the power delivery company that they could not guarantee same day reconnection at the hour I called. They had a few hundred requests at any given time, thanks to the recent storm. They said maybe by nightfall, otherwise in the morning. They also said that they would not give me any notice; their guy would just show up when it was our turn to be served. The delivery providers tech showed up within just a couple hours, much to my surprise. I tried to offer him soda or other -legal- refreshment for a man on the job, but he declined.

Goldie O

Called them. Had the best price but still pretty high ($89 just to show up). I only said ok to them because they said they would roll the diagnostics of my A/C unit into repair costs. (Some places wouldnt even do that). A/C went out on Friday night. Being unemployed I hesitated to call HVAC repair for weekend as businesses are notorious for charging extra on the weekends. I explained this to them; nearly 4 days in the heat. (Fortunately, my son has a window unit that cooled the bedrooms on the back side of my house). They said they would come out around 1-2p and call first. No calls. Around 4p I called them, they picked up the phone, rustled around with it, set it down and then hung it up. Called again and told them what someone just did on phone - no response. I asked when they were coming and they said they called me and then came by but no one home. After questioning them and explaining I was on the other side of my house and cant hear the door nor did I get any phone calls with the phone by my side the whole time. They admitted they wrote my number down wrong (after repeating it twice earlier in the day on my original call to them). They then told me they were no longer in the area and may come by later. I said ok. But actually, screw that. I called a local guy AND I will not let this other company know I found someone else - Ill give them the same respect they gave me - NOTHING. Ill wait onlocal guy. Not worth further trouble and sloppiness waiting on a company that MAY or MAY not show up today anyway. Whats another day sweating it out??? Probably save myself more money, trouble and miscommunication in the long run. Like seeing an overbooked doctor who pushes you through, over charges you and doesnt really care as long as he can gouge you with prohibitive charges after a horrible prognosis.

Anonymous User

Just had a very pleasant experience with this company. I had set up an appointment for 8:30-10:00am but the technicians first job ran long and so didnt get to us until noon. But other than that, the technician (Randy) was very friendly and knowledgeable, and quickly troubleshot the problem I was having. Service call was $69.95 and replacing a gfi plug was $73 parts and labor, which I felt was more than fair. Total time was maybe 40 mins.

Anonymous User

Brown Service has taken care of our various church properties for several years. We highly recommend their services to anyone in need of air conditioning, heating or electrical repairs. There technicians are very courteous, knowledgeable and they are always punctual!! Also, their pricing is very fair and within reason.

Joni Ames

I called at 8 am this morning and Gabriel was here at 9:35 am. I always ask for Gabriel as he is honest and hard working. He always explains to me what needs to be done and I know Im in good hands with him. Browns has been around a long time and I recommend them.