Roto-Rooter

801 E Mt Vernon St, Wichita, KS 67211, USA

Address:	801 E Mt Vernon St, Wichita, KS 67211, USA
Phone:	+1 316-267-4277
Site:	wichitarotorooter.com
Rating:	4.4
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

Location

Photos 11

Reviews 12

Robert Hoover

I rarely ever write a review but thought this was deserving. We had a clogged line. It was a Friday night and I had removed the toilet and tried what I could but couldnt unclog it. Decided I would call Saturday morning to see if someone would come out. I tried another reputable service first, and while they came out promptly, the cost was just more than I could live with. I tried Roto Rooter next. The lady who I talked to, who was also very polite, gave me an idea of what it would cost and said they could get someone out within the next hour. Even with having to pay for the service call of the first service, the total cost was going to be under half. Not sure how that other service can have many clients with that kind of pricing, but just glad Roto charged what I felt was fair. The technician called within the hour saying he was 5 minutes away. He was very polite and had the drain unclogged within a matter of minutes. I hope I dont need to call again, but if I do Roto Rooter will be my first call. Thanks to the tech Will and Roto Rooter. Great service.

Russ Wade

Our washing machine was draining water out from under the machine. I called Roto Rooter and Colin was sent out. Colin worked for over two hours to make sure our drains were running. Colin Cleaned the drain in the house and then got on the roof to clean a pipe line up there. Colin went up and down the ladder several times to make sure it was clean. When he had finished and the drains were running he cleaned up everything perfect. In December I called another company out to clean a bathroom drain. I was told the drain was corroded and couldnt be fixed. He ran something down the drain, but it still took over ten minutes to drain. The plumber was here far less time then Colin, and the bill was way higher then Roto Rooter. I didnt even mention the tub to Colin because I was told it would need robe replaced. When I took my bath the tub drained quicker then I could dry off. I would recommend Roto Rooter to anyone. Mrs. Patricia Wade

Brandon Ham

Had service call for a sewer drain cleaning and was dissatisfied with the price quoted so I declined service but paid for a service call. Was contacted quickly by management who saw a fee should not have applied for the work that was done. I was told there are service fees for plumbing repair, pipe fitting, construction/remodel bids and some other more detailed work but not for a simple drain clean estimate. Management worked with me and their employee to better the experience I had. If you choose to use Roto Rooter simply ask if there will be a service fee in advance and about the possibility of a price quote for simple work over the phone in order to save your time and their manpower. Roto Rooter actively monitors their reviews and seems to work towards providing higher customer service based on feedback.

HELEN Haas-Goben

I have worked for a company 18 years we have used Roto Rooter exclusively this has given our company the feeling of security when we had problems arise. the employees have always been courteous some more caring then others BUT never rude or short with their interactions. I have had them help me with my home issues and at a rental property. it really is a help when I am traveling and I have an emergency to call from out of state and have them say YES! we will take care of that for you and you do not need to worry. The young man I had out yesterday was so polite and caring I just had to reach out and share.. Thank You to all employes at your company. .

Anonymous User

Called about 8am about a toilet that wouldnt flush. Was told they would be out after 12:00 noon. Called back about 1:30. Was then told that it would be between 3 - 5 pm. Called back about 4:35. Was told they would definitely be there but would probably be after 5. Called back a little after 6pm and was told that there were still a couple of more jobs ahead of ours and it would probably be at least another 1-2 hours. Finally, about 8pm, they called and said that the truck had broken down and they wouldnt be able to make it today. Would we like to re-schedule? We never want to deal with this company again and I strongly urge everyone to look elsewhere!

Anonymous User

I want to warn anyone out there that this is a prompt efficient company that overcharges by a mile. For those on a budget look elsewhere for a more reasonably priced plumbing repair company. Just to unplug a toilet is $145.00. To clean out a sewer line is minimum of $200.00 and can easily go up to $400.00 depending on the length. My repair was over $375.00 and the guy was out and done in less than 45 minutes. I called to get a comparison and another company was half that. Check out the competition before hiring this overpriced goliath, or if you have the money, than go with it.

Steve Bryant

My wife and I have used Roto-Rooter for over thirty years (probably about 8 to 10 house calls) and have nothing but good things to say about their service and friendly employees (folks on the phone and technicians who come to your house). Everyone who comes to our house (Byron most recently) has been knowledgeable, thorough and efficient. They get to the root of the problem, clean up and are finished. This is a good company in my opinion!

MICHELLE ROGERS

I had trouble with roots growing through clay tile sewer line. Roto-Rooter service department did an excellent job cleaning out the line while keeping a clean work space. The service provider shared knowledge on what was causing the issue and offered maintenance advice going forward. I was left feeling confident that the sewer line was restored for normal use and felt informed on what to expect in the future.

Aaron Pannone

Prompt, helped me understand why things were backing up since I had just had it cleaned out a couple months prior by a different company. They gave me specific examples of what sets them apart from their competition. They offer a 12mth guarantee on tree roots after doing a cleanout of the line. Their contact info will definitely stay on my fridge for the future!

Dick Borchard

We had a quick response - he had been here before - gave us our 15% discount because it had been a year since we last had it done. Was quite clean. He gave us a good report on the line. We had a problem with one of our stools flushing. He put in some pink stuff. Said wait 30 minutes and then flush. We have had no problem since. Great job.Very clean. Good job.

Carl Hinote

Extremely overpriced. We were told that to repair the leak it would be $210. We thought it was something a bit more serious. The gentleman cut a hole in our basement ceiling, claimed he wasnt sure what was leaking, and replaced the water supply hose to the toilet. All of this took him less than 20 minutes. Total charge, $205.

Sierra Chipps

I would definitely recommend this company for anyone having plumbing issues. The staff is very knowledgeable and helpful! Justin has been wonderful with fixing anything we throw at him and has had great patience with us. We believe that he is definitely an asset to your company! Keep up the great work Justin!