Probilt Automotive
| Address: | 4106 Preston Hwy, Louisville, KY 40213, USA |
| Phone: | +1 502-363-2327 |
| Site: | probiltautomotive.com |
| Rating: | 4.5 |
| Working: | 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM Closed Closed |
Location
Photos 4
Reviews 14
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Zach Doerr
Heres my Probilt story: Im a college student at Michigan State University. I decided to go on a cruise after our spring semester ended, and I was going to drive from Michigan to Florida. Little did I know, my little car was going to break down right outside of Louisville. When my insurance company asked where I wanted to tow my car to, I was lost. I had a very narrow margin in order to make it to Florida in time to depart for my cruise! Also, did I mention this happened at 6pm on a Sunday? I consulted Google reviews, saw the rest of the Excellent reviews, and immediately decided to entrust my car to Probilt. I dropped off my car, leaving the key in the key drop. The next day, I called the shop. I told them I had dropped off my car, and needed it fixed by the time I would be back to Louisville from my cruise. The owner, Keith, was INCREDIBLY helpful, and a lifesaver. He fixed my car (and did a fantastic job), and had it ready for me by the time I returned from my vacation. He went way above standard service by working with me while I was 4 states away. I would definitely recommend Probilt to anyone who needs their car fixed in Louisville, whether you happen to just break down like me, or live there permanently. I was in quite a pinch, and Keith at Probilt was a lifesaver. He charged an incredibly fair price. Probilt Automotive: HIGHLY, HIGHLY recommended from this traveler!
CO
Corbin Stevens
This place tries to screw people. Scott rambles on about nonsense and you cant get a word in edgewise. He also tried to get out of the warranty that they offered. Got my gas pump replaced by them (and they told me it had a 2 year warranty parts and labor) then it broke down about a month later.I got it diagnosed at a different shop and they said it was the gas pump so I called Scott and they took a look at it and said it wasnt the gas pump so he wasnt going to replace it. After arguing with them he said fine Ill put one on but its not going to fix it. Well, when he put it on it fixed the problem, proving that they tried to lie so they didnt have to honor my warranty .
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Robert Cochran
I was totally impressed with Probuilt. I was only there for a convention for a couple days and called for a warranty repair. They allowed me to drop off my truck and drove me to the convention center and then gave me a ride back the next day when the repair was completed. Im sure warranty doesnt pay very well but I was treated like a long-time local customer instead of a guy from out of town in need of quick repairs. All was completed quickly and accurately. Thank you Scott and the rest of the Probuilt staff for helping me in a time of need!
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Ryan Quinn
These guys exceeded my expectations on every count. They got me in the next day even though they had a full load of cars. They stayed at work until it was done even though they worked past closing time. They could have told me that there was a more expensive problem with my car and I could not have questioned them on it, but they didnt. They found out it was something simple and only charged me the minimum amount for it. They were friendly, fun, and responsive. I highly recommend them.
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Sarah Butler
Love love love! I cant speak highly enough about this shop. Scott is amazing and beyond helpful. Instead of them just saying you need something done they actually take the time to educate the consumer on why it needs to be done and if it is not done what the consequences could be. This shop operates with a passion for what they do and its apparent. Ive taken my highlander there for several things and they are honest and upfront. I would recommend them to anyone without hesitation !
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Carol Hrobak
Highly recommend this facility for your automotive issues. Having a student in Louisville and being in Ohio six hours away and needing car repair.....Scott and Damon are absolutely the best and truly an asset to the Probilt Automotive business. Their guidance and complete explanations of ways to resolve issues were very much appreciated. Their service is superior. Thank you again for the phone calls and all of your assistance repairing our car.
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Anonymous User
Bryan at Probuilt grabbed the bull by the horns!!! The staff there really took care of all the issues associated with my car. I am surely excited to know that such a place exists, and will most definitely be back for all future needs! I highly recommend Probuilt to others!!! This place has a service that they should be proud of, and at a cost that is extremely fair! Keep up the great work!!!
MI
Michael Holland
We moved here from out of town last year and chose Probilt based on the reviews- they satisfied! Our first experience was great, good pricing and quality work. We recently put it in again on a busy weekend and they took a look and helped us out a lot! Spoke to Scott specifically, and would highly recommend him and this business to those looking for quality work from trustworthy folks!
WI
Will Creasman
Had my 97 Ranger sent in for a new starter. Got it towed at 5pm the previous day, had a call first thing the next with my estimate, told an hour till done, 30 minutes later I was called with good news, just needed a new wire. I love that they were honest and nearly cut their estimate in half. Will be using again for my auto repair needs and will be recommending to others!
MA
Maria Avalandro
Rip off, charged extra for the part itself (it is cheaper at other places) I felt like they took advantage of me being in a situation of needing my car fixed asap, I just didnt have time to go to other service. Rude manager only cares about your payment and once you paid have no interest about answering additional questions. Do not recommend and I will never come back.
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Kristen Hawthorne
Scott knows his stuff!! They are clear cut and straight to the point!! Never there to waste your time or money. Service is fast and accurate. I moved here from Illinois and I know cars fairly well.. Never once did I feel like they were trying to take advantage of me as a woman needing my car fixed. This is the only place that will touch my vehicles!! Thanks guys!!
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Matt Nitzken
Took my care here after having some trouble from other repair locations. Excellent service and they replaced the part as quickly as possible. Price was very reasonable and they even offered to drop me off down at U of L and pick me up when the repairs were finished. I would highly recommend this location and will use they for any future needs.
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chilzky 14
Horrible customer service. I called to get a price for labor and the person that answered was very very rude and wouldnt give me any information and then proceeded to hang up on me. Im guessing customer service is not a specialty. So if they dont care about the customer they damn sure dont care about the quality of work..
PA
Paul Lail
Our company box truck broke down near their shop. They immediately sent their tow company and got our truck right in. Next day we were on our way. They replaced the starter at a great price so we had them do 4 tires also. Prices are fair, excellent people, great service. A rare find. Highly recommended.
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