Gates Automotive Service, Inc.

1546 Bardstown Rd, Louisville, KY 40205, USA

Address:	1546 Bardstown Rd, Louisville, KY 40205, USA
Phone:	+1 502-458-9404
Site:	gatesautomotiveservice.com
Rating:	4.4
Working:	7:30AM–5PM 7:30AM–5PM 7:30AM–5PM 7:30AM–5PM 7:30AM–5PM Closed Closed

Location

Photos 4

Reviews 13

Derek Jutz

Gates Automotive will overcharge, upsell, and take excessive amounts of time on even the simplest of jobs. My girlfriend set an appointment for an oil change and brake pads. When we arrived we were told to return in 3 days because they were so busy. We mentioned how we called ahead and the man behind the counter, without checking anything, said they could get us in that day and one person was ahead of us. How they went from "return in 3 days" to "we can do it right now" is beyond me. Long story short, we get a phone call SIX HOURS later saying the vehicle is ready. We were quoted at $1,100 for brake pads and given a long list of things that they suggest we have them replace. In addition to that, we were charged over $70 for an oil change. They used synthetic oil without asking and insisted its the "industry standard" and that our engine required that type of oil. Absolutely incorrect information, and a blatant example of them lying to the face of a customer for profit. In addition to that, they decided to charge us for a new oil filter and washer fluid without asking if we wanted it. I asked the employee why they didnt ask us what type of oil we wanted and he became very agitated and rude. He insisted that Gates is an "upstanding company" out of nowhere, and when I mentioned that upstanding companies ask customers what they want before they do work on a vehicle he responded with, "Well we have good reviews on the web." Absolutely stunned, I told him that I would be leaving a negative review just because of him saying that. I then asked if I could leave the car in their back lot since it took them SIX HOURS to do an oil change and my girlfriend was now at work. He literally laughed and said, "As long as you put that in the review." Well there it is, jerk. The complete and utter breakdown of communication for something as simple as an oil change is baffling. I HIGHLY suggest avoiding this place if youre getting serious work done.

David Crocket

I had a misfire on a cylinder and no heat in my Taurus. I brought my car to Gates Automotive, because of the good reviews on the internet. The misfire was fixed by replacing the coil pack and it works fine now. Unfortunately the heater was not fixed. They flushed the heater core the first time with no effect. I called them and told them that I still have a lack of hot air and that I can smell a sweet and stinky air (coolant) now. So I had to bring my car in and the flushed and charged me again. Charging me again for the same repair that failed on the first attempt would be okay if the heater would work now. I had health issues due to the intoxication of coolant fumes although I did not use the heater. I was tired of spending more money (already paid more than $ 530) and did just bypass the heater-core on my own. I hope it gets warmer, although I am getting used to drive a car without heater on icy temperatures. Gates Auto made a good first impression, but was disappointing in the end.

V Buccola

Ive been to Gates at least half a dozen times between our two vehicles (Honda & BMW). They are always up front and honest about repairs. I never get the feeling they are just trying to create work to make a buck, I think their customer base is so solid they dont need to do that, which says a lot. They are always very communicative and call before they do anything after theyve assessed the problem. Being a woman, I feel like they treat me the same as they would any customer, which is nice because Ive had the alternative treatment at many other automotive places. I would definitely recommend this place to everyone!

Mr Chi

Great shop. Ive been to dozens of shops in the past and I can say its rare to find a mechanic that is legitimately trying to help you fix a problem, not just trying to get a sale. Robert was the mechanic who worked on my truck and all I can say is Im very happy with my experience. He was patient, diagnosed the problem quickly, and didnt charge me for some simple fixes he could have charged me for. Not to mention their rates are good. If youre considering Gates I highly recommend going to see Robert.

Charles Ammerman

Always excellent service when I go to Gates, but this last time was even better. I had a flat tire fixed a couple weeks ago. The tire went flat again today so I took it back thinking it might be a bad plug or something. It turned out to be a different hole all together. They fixed it for free anyway on the spot. You just dont get that kind of service anymore. I am glad they are in my neighborhood. Thanks guys.

michael ray

They have been taking care of my vehicles and my fathers vehicles for over 30 years. Their good and honest. My favorite example was when my 1996 ford f 250 had a small antifreeze leak. It would have been very expensive to fix. Mechanic Gary suggested try a stop leak product first. That was over 5 years ago and it still doesnt leak. That kind of honestly is why I keep coming back .

Maverick Rider

I needed an oxygen sensor extracted when I called them, I had done everything possible to remove it myself, and had already bought the part. I was calling to see if they could remove it, to my surprise they recommended HI-WAY muffler off Cane Run Rd. I went those guys did a great job getting it out and even put in the my O2 sensor. Thanks honesty is a rare commodity today.

Keith Gressel

We just took our car here and could not be happier. They fixed our car at a very reasonable price. When we went to pick up our car we had a couple questions about other issues on the car and they took the time to show us the issues and what we could do to fix them. Im never going to a different auto shop in Louisville! I highly recommend them!

Chris Harrell

Im not very knowledgeable about car repairs, but they are honest, as far as I can tell. The service is responsive. They are reasonably priced. I cant ask for much more.

Todd Hartlage

Great Business. David, Rob, and all the guys are first class. Very professional and knowlegable. I drive from Oldham County cause their that good.

Fallon Crowley

Gates always does a great job at a reasonable price. I just wish that they were open on weekends!

angelina g

fast work, gave me great information, no pressure. So happy we finally found a nice mechanic :)

Anne Scott

This is a great place with reasonable rates and a knowledgeable staff.