Goodyear Auto Service Center

Reviews 5

CL

Clayton Mitchell

"WARNING" STAY AWAY FROM THIS PLACE...I would give this place a Zero if I could also. My daughter brought her 01 Dodge Stratus here to have the water pump changed about two weeks ago ($611.00). As soon as she got it back she calls me and says that her car would hardly start and will hardly run. I told her to call them and have them check the timing because they had to remove the timing belt to change the water pump and they probably got the cams out of time. They sent a tow truck to get it because she could hardly get it to run.They looked it over and said that the timing was fine. But she needed new plugs, wires and fuel system cleaned ($350.00). I told her no I would come down Saturday and do that. After changing everything the car still would hardly run and so we took it back again. I asked them to check the timing again because the engine was really running rough. They said that they would check it out again on Monday. Monday afternoon they called and said that they checked it again and it was good. but it had a bad vacuum leak. So I said fix it. So the next day I had to call them and they said that they had fixed the leak but it was still not running good. But that it was running that way when we brought it in. They said they did not want to waste any more time on it. So I needed to pick it up and take it somewhere else because they didnt want to mess with it. ($170.00 more money). I Borrowed a car dolly and went and picked it up and brought it back home to Lake Charles. After tearing it down and taking the timing belt covers (which were all cracked up)off found that both cams were one tooth off. After setting the timing right and putting it back together it runs great again. Big mistake taking it to this establishment. Should have towed it home and did it my self. It would have cost a lot less. I do not suggest that you use this establishment for any of your problems. I wish my daughter would have read the reviews before taking her car to this place. "AGAIN WARNING STAY AWAY FROM THIS PLACE"

---

KE

Kesia French

WARNING! I strongly recommend that you dont use this place. I took my daughters car here last Thursday. After having it towed there using their tow service around noon, they hadnt even looked at it when I came back to check around 330. The guy saidthat we would be next. After waiting 3 more hours the other guy says the first guy should have told us it wouldnt be till tomorrow morning. I live 4hrs away as I explained to him and my daughter goes to school here. They took a quick look and supposedly it could have been the ignition switch but they would have to take the steering column off which they couldnt do till the next day. Next day, they said the starter is bad, ok go ahead and fix it. Saturday came, no call all day so I called and now they say the fuel pump is bad I told him not to do anything else I can get the car towed. He said call back Monday cause the guy was gone for the day. I call Monday and they already started working on it, said they can give me $100 off to help me out. Wednesday comes and of course theres another problem...the computer is supposedly bad too which adds another $100 (yeah) to my bill. He said it will be here Friday. I drove here to the shop and when I get there he says I was about to call you, the computer was bad, cant get another till probably Monday. Really! Then he said unless I know somebody that can go to the wrecking yard and get one. Which is probably where the one they say was bad came from. Needless to say that the car is still there. So this is far from over for me but I will post an update. Just be advised. I wish I had read the other post before I used this place

---

KY

Kyle Mitchell

I had a very mixed experience here and I dont think that this is the managements fault. The management alone is why I decided to give a two-star rating rather than one. I took my car in to have an oil change, the tires rotated, and to have a tire that had a slow leak patched. After the work was done, I took a look under the car (I always do and recommend you do too). There was oil on the ground beneath my car. This is not normal. When I asked them to take a look, the manager was very helpful. He informed me that two of his employees were to blame. He said that they have a "double check" process where one employee puts on the oil plug and the other checks it for tightness. Neither employee did their jobs in this case and the plug was not tightened. The manager explained that the employee would be written up and that both of them would have been fired had I left the premises. I felt good that the manager took this so seriously, but was curious about whether my tire was patched as they had offered me. It had not been. The manager went outside and watched his employee do the work and stood over his shoulder until it was done. I could see this being done from the waiting room so I was more confident that the work was done (the second time I requested it). It seems that the management here is talented and expect good service but the employees are not skilled enough or they dont pay enough attention to detail. Im not sure which. However, if you would prefer to have the job done correctly the first time rather than following up carefully like I did, I would not recommend going here.

---

AA

Aaron Priddy

If possible, I would give these people 0 stars. Terrible experience trying to replace a starter. My car died in front of the donut shop next door, so I walked over asking if they could take a look at it. They told me no problem and they could get me in first thing...fast forward a day and $500 later. I never once was called by them to tell me diagnosis, I did all of the calling. They ordered the wrong starter and I only found out after calling them that afternoon. Was told on several occasions by the manager that my car would be ready by the end of the day. I got to the shop around 6:30 and the right starter was still not there. Once again, I was told that my car would be ready and they would stay until the labor was finished. Not 5 minutes after my ride left, the manager approached me and apologized because she wasnt thinking about how long the labor would actually take. She proceeded to tell me that my car wouldnt be ready until the following morning. This place sucks and I will never be back again. Horrible service.

---

SA

Sarah Celano

go ahead and take their awful ratings seriously to save yourself some time. I brought my car in for low tire pressure - pretty simple. There was no leak. They put air in my tires. It took about an hour and a half. Im driving for about five minutes and I notice FOUR new lights came on. My tire censors were causing a check system light to come on. My headlight censors were turned off, and my oil change and oil filter lights were on. I brought it back and they told me I theyd have to re collaborate the tire censors for about 45 minutes tomorrow, and they had no idea how to fix my headlight censors and said I would need to bring it to the dealership to have it fixed. I just had my oil changed so who knows why those are on. These people screwed up my entire censor system from putting air in my tires and now want me to go pay to have my headlights fixed at the dealership. These people shouldnt even be allowed to have this "business" open.

---

---

Other organizations