Maine Geeks - iPhone & Computer Repair

Reviews 3

SH

Sharon Kenney Pomeroy

I waited quite a while to give this review because I wanted to give these guys the benefit of the doubt. But I really believe they totally took advantage of us. I called one morning because our business computer, which we run our whole auto repair shop with, would not turn on. We thought it was related to a power outage that happened that day, we figured the power supply was shot. Over the phone the guy said they could provide same day service, but that we would not want to wait for it because even in the best of circumstances wed be waiting about 3 hours. So I told my husband, who has no computer experience, to bring the computer in. He disconnected it and used our shop air compressor to blow all the dust out of it because he was embarrassed to have anyone work on it while it was so dirty. When he arrived to drop it off they said they would be in touch as soon as they knew what was going on. Several hours later they called and said good news, we would not lose any data, and the power supply was not bad. They said it was going to take them 3 hours to completely take all the guts out and clean it thoroughly and that they would call when they were finished. I was planning to pick it up on my way home, and they still hadnt called by the time I was ready to go, but from their comments to my husband I figured they were about done, since they had completely diagnosed it, and I know it doesnt take long to take a computer apart and put it back together. When I arrived, the guy at the counter said it wasnt finished. His co-worker immediately went and shut the door to the back workroom. The guy at the counter literally would not look me in the eye as he described to me the work they had performed. I waited about 20 minutes until they brought the computer out to the front counter before I told them that I did not believe for one second that the work they said they had performed had actually taken them three hours. I described to him the behavior that he and his co-worker were displaying that made me feel they were lying to me. That was the only point the guy at the counter EVER looked me in the eye. I paid the $180 they told me we owed, but I told them that I would be asking my more knowledgeable computer friends, including people who do this for a living (not local), how long the work they said they did should have taken. I told him that if I was wrong I would come back and apologize to his face, but if I was right I would be leaving a poor review in several places. He looked very uncomfortable when I said that. My friends all said that it should have taken maybe 2 hours tops, but more likely 1 hour. (It was a big case with lots of room to work.) However, its worse than I actually thought, we had the same problem happen again and I had my husband just thoroughly blow out the dust from the inside of the computer. The computer then turned on just fine. I suspect that they took the computer into the back room, where it turned on just fine, and then they let it sit there all day without doing anything to it at all. Maybe they took the side cover off, maybe they didnt. We are taking steps to prevent dust from being so much of an issue, but we are also making backup plans for the next time we have computer problems during the summer when our usual college student computer geek is away at home and we cant reach him. I do give them points for not telling us we needed a new power supply.

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Bryan Lackee

I went in today to get my screen fixed on my Iphone7, because I had cracked it and needed it replace. I was greeted and taken care of well by Chris. I told Chris to give me a call on my office phone or shoot me an email when it was finished. I never recieved and email or a call. I went back in three hours later and Chris told me my proximity sensor the sensor that makes the phone shut off when you hold it up to your ear) was not working, and it would need to be replaced. I was told it was going to be another 30 minutes, which didt make sense to me when he could have reached out via the other number or email to let me know the progress of the phone. I said ok. I came back 3 minutes later and he told me it was a deeper issue within the board and it would be very expensive to fix and that he would have to ship it out. I told him to just put my cracked screen back on. as he was putting my screen back on, he tested my proximity sensor, and it worked fine, which to me says that his part he was putting in my phone was defective. I was still charged for a diagnostic fee, on something THEY WERE UNABLE TO FIX. I asked why I was being charged for this and was given the answer "we had to look at it and take it apart. I can understand that, but if you went in, didnt diagnose the problem, couldnt fix the problem, why would you charge a customer? If they would like to reach out to me, they have my contact information. PS. notice how you cant leave a review on their Facebook business page, and that they only put 5star reviews on their website.....I wonder why that is. UPDATE: By Companies response to my review....clarifying with me that you only had my cell on file, when I gave you my office line as well as my direct email that your own system sent me a receipt to. I asked you to follow up with me and you did not. You told my MY part wasnt working, you told me YOU were going to put a new senor in for me, which didnt work, and instead of trying a NEW part, which anyone with any amount of common sense would do, you tell me there is something very wrong with my phone and said it will be very expensive to fix and you would have to send it out....and then you charged me for something that you couldnt fix, like it was my fault. Its called customer service 101. The irony of it all is you have a sign that sits right under where you stand that has the three stooges on it with a phrase that says along the lines "if we cant figure it out, the customer doesnt have to pay.....a joke, like you handle people that want to do business with your company. take your $29 you ripped off of me and go buy yourself a book on customer service.

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Nancy Moore

My time with the Maine Geeks was very pleasant and I couldnt have asked for a better place to make a good friend and fix my computer. I own a 2009 Hp Pavilion, I have 1 terabyte of memory. I have all the extra memory installed because I keep alot of pictures and media on my laptop. I was very nervous of having anyone working on my laptop. "I consider all my media and personal info that Ive collected over the years very sensitive." I did not feel comfortable giving my laptop to a big corp like the geeks squad because every other time Ive used them in the past, they seem to have no idea whats going on or even appear competent. My laptop was very messed up, it wasnt allowing me to backup, install or burn anything. It was basically just not allowing me to do anything other than surf online. I had heard an advertisement on the radio for Maine Geeks. I gave them a call and talked with a very friendly man by the name of Angelo. Afterwards, I went to their store location in Glenburn Maine and made good friends with Angelo and his wife. They had my laptop for only 1 day. I didnt have the time to pick it up the next day, but it just goes to show that when they say "Drop off today, pick up tomorrow" they do it! When I arrived to pick up my laptop, I immediately checked all my media and data to make sure everything was their and working correctly before I paid $$$$. "everything worked out just great" I was very happy that I had a 100% working computer again. I would say they are the best Mom & Pop small time, safe, secure computer repair service in the state of Maine...

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