Necessary Technology

Address:	334 Forest Ave, Portland, ME 04101, USA
Phone:	+1 207-773-8324
Site:	necessarytechnology.com
Rating:	4.9
Working:	9AM–5:30PM 9AM–5:30PM 9AM–5:30PM 9AM–5:30PM 9AM–5PM 9AM–12PM Closed

Location

Photos 7

Reviews 9

Tim Moore

OK, so it looks like my laptop is dying----only 3 years old---and even though I bought it at Best Buy, Im not sure I want the GEEK SQUAD handling the issue. $8/hour employees and transient teenagers having access to everything on my hard drive was not particularly appealing to me. So I do a search and literally stumble onto the Necessary Technology website. The first thing I read is something to the effect of: "Relax-your computer problems are solved". Well, anyone can write some soothing crap on their website, right? But I took the leap of faith and brought my computer in--the owner stayed open past hours to accommodate me since as I work in NH. Bottom line was that my hard drive crashed---and unlike what the GEEK SQUAD would have done, namely replace it, MAYBE save my files but require I re-install all my applications, these guys went the EXTRA MILE--and completely CLONED the old drive to the new one. They also installed a better virus protection program and had the computer back to me within a few days---it looks and performs like it did when new--and everything was restored. The cost was very reasonable--and it was a flat fee quoted in advance. I know it took them more time to clone the drive, but they announced up front that they would attempt this--with no extra cost involved. In short, they seemed to actually give a damn about my problem--and my need to have it solved quickly. This may be the first "review" I have ever written for a business---but these guys deserve to have their excellence proclaimed. If you are having issues, give them a try and youll be the next one writing a similar review of your experience!

Chena Immel

if i could give NT more than 5 stars, i would, and if i can save anyone else from the hassle i went through before i found them, ill be happy...the apple store had recommended me to a few other shops for my extensive repairs, but they all turned out to be either really unprofessional or downright dishonest...luckily, someone referred me to NT, and i finally got what you would hope for - they clearly know what theyre doing, they dont talk down to you like a lot of tech geeks will, they explain all your options, theyre completely straightforward about pricing, and theyre just fun to talk to, which is a nice bonus in what could otherwise be a painful process...most importantly, these are guys you can trust...unlike the stereotypical car mechanic who tries to sell you a new transmission when you just came in for a flat tire, these guys urged me not to let them fix my mac because it wasnt worth saving and id just be throwing money away - then they helped me find a new computer! not a clear-cut decision either - i had a some conflicting needs, and they helped me sort through everything so that it wasnt so overwhelming...these guys are the pros - dont waste your time or money with anyone else...(and to NT, thank you again!!)

Jodi Paloni

New to the area and looking for help for my troubled MacAir, I found Necessary Technology conveniently located on Forest Ave. in Portland. Jarrod and the crew are upbeat, responsive, and knowledgeable. I had what turned out to be a super oddball issue and the team (including their Mac specialist) stuck with me every step of the way, going above and beyond the call of duty, and never charging a fee for diagnostics, trouble-shooting, or follow-up. When they did charge for service, the price was fair and reasonable. Turn-around time was good. Id use Necessary Technology again and Id recommend them for quality service, clear communication, and successful repair. They saved me the $1,000 (new Mac minus repair) I would have spent on a new machine.

Mike Deangelis

I can not say enough about the staff at Necessary Technology. I first discovered them at the old location and was impressed with the patience shown to an older non techy who asked dozens of irrelevant non techy questions. I am so impressed with the patience and professionalism of this group, Jarod and Alex specifically, Every time I walk through the door I am at ease knowing anything I try to explain in my non techy language will be quickly, easily and patiently deciphered and the problem will be solved in a timely manner. For all you older computer illiterates like myself, do not hesitate to call or go to Necessary Technology for any of your Computer.Tech questions or concerns. "They are simply the Best"

Gisele Messier

Excellent service and a very fair price. I needed a new battery for my five-year-old PC laptop and was only charged the Amazon price for the battery. They installed it and ran a free diagnostic on the computer for me. No real problems. For no charge also installed a free program to prevent prompts to upgrade to software I didnt want and removed a program I no longer needed. Also, when I called and didnt have time to hold on the phone, they made note of the number and called me back. They took a lot of time to get the right battery for the laptop and fit me in quickly when I needed the battery installed right away. Everyone was friendly and very knowledgeable. This is what customer service should always be!

Walter Thames

Whats not to love about these guys? This is by far the best tech service I have ever had in Portland. First of all I love the location and easy parking. Second, they answered the phone and helped me before I even came in with simple, concise answers I could understand. Third, they diagnosed it for free and then completed the job on time and for the exact price they quoted. Fourth, it actually worked better than ever before. I have never taken the time to write a review but am doing it for these guys because they truly deserve the business they get and I hope this review helps you go there so they will be around the next time I need them. Definitely will be back and recommend them.

Jim Kneeland

These guys are great. I had a broken screen glass on my iPad. I wanted to use a local business for my repair. I had called a couple of other places, and only Necessary Technology answered their phone! Polite and professional on the phone, answered my questions. When I brought my unit in, the examined it, explained the process and even verified my concern by inspecting the unit and made sure there were no other issues found. They called me to verify the repair before work was done, and were true to the repair time and the price was reasonable, as one would expect for a repair of that nature. Great guys. Great local business. Thank you Necessary Technology!

Terrilynn Dubreuil

Necessary Technology was referred to me by the Apple store. My MacBook Pro is almost 7 years old, the battery had been running non-stop and I could not leave it unplugged. The guys at NT were professional, friendly, informative, accurate with their estimate, and did the work in half the time they quoted at exactly the price they quoted. They did MORE than I expected and made my machine better than it was when I first bought it: a new Hybrid Drive, double the RAM, etc. They even made suggestions for my Time Machine external HD and other "what to do from here" thoughts. I would highly recommend Necessary Technology to anyone: Mac or PC person.

Kay Ralston

This is the first time I wanted to hire a computer service person. I googled best computer repair in Portland Maine and found Necessary Technology. They certainly earn their high rating! They are kind, thorough, honest, professional and quick. I love that I did not have to pay a fee to find out what was wrong and what service was recommended. I could have decided not to repair my laptop but I decided to take their recommendations to fix my computer. Well worth the money and time. I am so glad I decided to repair rather than buy a new computer. I got a new hard drive, had fans cleaned and had the data recovered.