TechPort

Reviews 7

TI

Tim Murphy

First, let me say, most people do not understand that you are not alone when it comes to having hard drives die and unexpected death. Recovering data is never a sure thing, and many folks do not realize that when a drive dies, folks like Techport will do their best to recover data, but not necessarily be able to recover every file as each file byte is NOT saved in a side by side area, and that is the problem. I was referred to Techport by my Computer guy who installed the new drive 6 months prior. Qt first I thought Id throw away the laptop, but I figured the estimate was free so I dropped it off. (Yes, I am sure their new location is even better for parking.) I had to take the ferry home, and by the time I was settled into my chair at home, they left a VM and gave me the decision to make, a cost estimate, and a time estimate. I decided to go ahead and do it as I priced out new ones and the price was way better, plus I had a chance to get my data, mostly historical news items and photos, back so I wouldnt have to search and re-download again (hours upon hours). I knew it would take a few weeks, but a week later they called and said that they did what they could and told me the price. SO I figured Id be researching a whole lot again, but surprisingly, their calm demeanor did not mean the result I had expected. In fact, I had very very few files to redo. In fact I was totally happy with my entire contact to job performed by these folks, and there were a lot of files. If you do the research about data recovery, and you look at other cities about this, even the 800 numbers you can get with this service, these guys rate 5 stars whether you understand it or not. Thank you all at Techport. I am truly appreciative of your work and company.

---

JE

jeremiah karass

TechPort is a wonderful place to go if you are having problems with your apple products. I have a five year old Macbook Pro 13" and it, like all other 5 year old computers, began to have troubles. First, the battery decided to inflate which was taken care of swiftly and inexpensively by the team. Then the hard drive. I had my hard drive and hard drive wire replaced and though the turnaround was slightly longer (my only complaint about the team at ALL is that your product is rarely returned in the timeframe quoted, which I understand because they are busy and quality, yet I use my laptop for work so its hard to expect to have a working computer "by the end of the day tomorrow" and have a weekend go by without word.) My hard drive crashed once again five months after the first one was replaced without any reason. I returned the computer to the team and they made sure the hard drive was replace under warranty and I was back up and running within a week and a half. Overall? Lovely. I will continue to harass the team with my apple products for a long time coming.

---

MI

Mi Novia

The staff seemed very friendly and kind and several reviews online were really wonderful. I have a Mac that had a small spill of liquid on it and I was concerned so I thought I would have it checked out to be sure. The diagnosis was "liquid damage is clearly visible" - it was going to cost me $699. I figured before spending $700 bucks I would get a second opinion. So, why not go to the manufacturers themselves. If the Apple Store told me the same thing then I would feel more comfortable and go with the cheaper option & support a small local business. To my surprise I told the Apple techs at the Genius Bar my story and they had 3 techs check it out - NO damage! Zero cost! Quite honestly, it makes me a bit sad - I certainly hope that a local business is not taking advantage of fellow residents just because they are labeled a "Certified Apple Service Provider". Just goes to show you, always get a second opinion.

---

ED

Edward Levin

Stay away if you like your sanity and money. I went to the Apple store to find out my hard drive was dead but before they could replace it I would have to get my data backed up. They recommended Tech Port. I am not sure why. I called them and told them my situation and first person I spoke to gave me a long winded explanation and various pricing. I called the second place that Apple store recommended and he was a nice enough guy but wanted to meet me someplace at 8am!! So I called back Tech Port to set an appointment just to speak with a different person in order to get a different quote (waaaayyyy to expensive), different explanation of how they work AND ATTITUDE to boot when I dared ask why I was being told something different than my first call. I will give them 2 stars for at least answering the phone. Otherwise I would never go here or recommend them.

---

A

Anonymous User

I brought my iPhone to Andrew at techport "the MacShop" (I believe he is the only technician) to fix a cracked screen which I have been dealing with for over 3 months now, with no other problems with the phone. When he replaced the screen, he broke the "backlight" (which worked perfectly fine before) And denied breaking it, he said the impact of the fall when the screen broke, broke the backlight as well, however it worked when I brought it to him??? He wanted to charge me 20 more dollars, on top of the 50 that I had already paid him to fix something he broke. I was upset, and declined his offer to fix it. Finally I gave in, and went back to pay the additional 20$ (70$ total) when I went back, he was unable to fix it, and claims something else is broken. I PAID 50$ FOR HIM TO REPLACE GLASS ON THE SCREEN, AND BREAK THE REST OF THE PHONE.

---

RA

Ray Ruby

These folks saved me. I had a perfect storm of problems with I phone. Long story short it wouldnt open up past the apple loading screen. The Verizon store couldnt help and even the Apple store said they couldnt do anything to get it working. I could care less about the phone, I was just concerned with some items (pictures, notes) from a trip I was just returning from. I was never able to connect to wifi to back things up so everything I had on there was going to be lost. The staff at Tech Port got my phone up and running long enough to save everything on a flash drive for me. I couldnt be more thankful. Not to mention the turn around time was exceptional and the staff were extremely nice. I cant thank them enough, they are the best!

---

IS

István Zöld

My laptop screen had some issues, Ive purchased the connector ($25) that was faulty, so they dont have to replace the screen for $400. Once the "install" was done by them, I got my laptop back, and it was doing the same thing. I have contacted them, but they do not give warranty for parts that are not from them... Interesting. Ive taken the laptop to another service, since the whole screen was moving in its place, and there they told me that the screws that are holding the screen in place are missing (3 out 6 screws). Thank you for the "professional service". I would stay away from them.

---

---

Other organizations