Auto Care Plus

509 Westbrook St, South Portland, ME 04106, USA

Address:	509 Westbrook St, South Portland, ME 04106, USA
Phone:	+1 207-773-8560
Site:	autocareplus.com
Rating:	4.6
Working:	7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM Closed Closed

Location

Photos 19

Reviews 6

Dan Gelinas

I had been having trouble with the Turbo in my car. I brought it first to the local guy I had been used to going to. They told me they could clean out some valves and that would probably help. It didnt. I took it to another guy who admitted he didnt have the chops to address the issue and recommended I take it to the dealer, Bill Dodge Kia in Westbrook ME. I brought it to Bill Dodge Kia and they told me they knew exactly what the problem was. They charged me a thousand bucks and performed their fix and told me I was all set. Not only did the problem persist, but my engine then seized. Im initiating legal action against them. I found a replacement engine through a friend of a friend. They installed said replacement engine and turbo and I thought at least now my turbo problem would be gone. But it wasnt. I finally found Auto Care Plus and brought the car to them. Matt and company were very attentive and listened to the whole saga in disbelief. Matt asked if they could keep the car and test it for a while. They put me in a loaner free of charge. Matt called me back a day or so later and said theyd found the problem. I feel badly, because I laughed out loud and told him he was the 5th person to tell me that. He said he understood and performed the fix. They kept the car an extra day so they could perform more tests and make absolutely sure that what theyd done had fixed the problem. It DID! Its been over a week now and all symptoms are gone. Matt and his crew at Auto Care Plus has earned all my business--from inspections and oil changes to tune ups and tires--from this day forward. Thanks guys! Sincerely, Dan Gelinas Raymond ME

Jackie B

I recently brought my car to the South Portland Auto Care Plus for a (overdue) state inspection, an oil change, and to have them diagnose why my airbag light was on as well as a few part replacements that I had known about. Their front counter customer service (I had Jeff, but Matt seems great too) is good at explaining but not talking down about the work that will need to happen. I took it in on a Wednesday and they gave me a ride to work in the morning and would have picked me up at the end of the day as well if I had needed it. The car needed to stay overnight to put in a new part on Thursday, so they lent me a rental car for the day. It was an older car and not necessarily in the best aesthetic shape, but it got me where I needed to go for the day. I appreciated that they didnt push me on a piece of the work that still needs to happen. It wasnt necessary for the state sticker, and the part will hold on a bit longer, so I didnt need it that day and they were upfront about being able to put it off for a few weeks. I got a full write up for the work so I know what Ill need to pay to have it done. When I picked it up, they enrolled in in a rewards program with coupons for future services. Then this morning, I got a text from the owner of Auto Care Plus... the whole company checking in on how the services went. I dont know if it was the amount of money I spent, but I appreciated the extra customer service touch. He even comped my next oil change.

PhaidraMs

I had been going to this location for a couple of years. Then ownership changed. I went there for issues with my Jeep shortly after. I was told I had to have the pump replaced, hoses and radiator. I wasnt convinced with all of that so took it elsewhere for a second opinion. The other place said the radiator was fine (but concurred with the pump and hoses). Later I had to go back to them for damage to struts that were still under warranty. While there they said that the other guys screwed up the oil pan -- said it didnt fit and that I had a leak and they would have to replace it. I hadnt noticed a leak before. I told them to stick with the warrantied work only. Of course, when I left, sure enough, the vehicle was dripping oil. As bad as that leak was -- I would have noticed it. I went to the people that did the original work who said that screws on the oil pan were loose. They tightened the screws at no cost to me. Auto Care Plus left me with the impression (TWICE) that they were trying to sell me on unnecessary repairs. (whats more disturbing is the thought that a mechanic would intentionally loosen screws on an oil pan (sabotaging my vehicle!!!)) I would not recommend them.

Don LeBel

Once again Ive had another great experience at Auto Care Plus, South Portland location. I brought my truck in for its scheduled oil change and also to have my non-working power windows fixed. I had diagnosed the problem as much as I could at my level and conveyed my findings to the Service Manager, Matt. The technician was able to diagnose the faulty wiring issue right off the bat using my notes as a guide and I was able to save hundreds of dollars (because theres a handful of really terrible places/people out there who would fix the wiring but also convince me they needed to replace the regulator, multiplexer or whatever else they could, to inflate the overall cost) and walk out of the shop happy and not broke. Ive been to the big Dealers for their Motorcraft genuine parts and no matter what Im told; its just not worth it. My out of warranty Ford will continue to be handled by the Team at Auto Care Plus. Theyre a great crew who do things as they should be done. Not easy to find these days.

Tim Dennison

I dropped my vehicle here for an inspection sticker and in no time at all I received a call from Matt with detailed information in regards to my vehicle and the corrective action needed ..in quick, simple but in depth language in regards to the issues I had ONLY after picking my vehicle up from another repair shop Who was supposed to put a sticker on it and only made my car have problems that did not exist prior to me taking it there and Auto care plus fixed my vehicle for a fraction of what the other shops wanted to charge me. I am beyond impressed and so thankful for this repair shop and the people who serve you here. They treat you like family here. The prompt attention and detail on evaluating and correcting my vehicle has been beyond exceptional. No one else in the 18 years Ive been driving has captured and earned my respect as these fellas. I am a customer for life. I will never go anywhere else..fixed right the first time GUARANTEED..Thank you

Kate Kearns

Ive been going to Autocare for years. They know me and I know them by name - even the guys in the garage. Heck, they even know my dog. They regularly go above and beyond when we have an unexpected issue. I can call them up and stop by for something quick like an oil change or a weird noise, and I trust them to give me good advice when Im looking for a new used car. Just this morning, a piece of the plastic panel that keeps water and grit from the undercarriage was broken and hanging down. I stopped by, and they had it fixed in ten minutes. The fact that they drive you to work and offer loaners is a bonus, too. Its great to know theyre there for regular and sudden car issues, especially since my husband is in the military and I sometimes have months of taking care of everything on my own.