Firestone Complete Auto Care

940 Beards Hill Rd, Aberdeen, MD 21001, USA

Address:	940 Beards Hill Rd, Aberdeen, MD 21001, USA
Phone:	+1 410-734-2493
Site:	firestonecompleteautocare.com
Rating:	4.3
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 8AM–5PM

Location

Photos 15

Reviews 27

Jeffrey Shoff

Scheduled an appointment yesterday for 4 new tires and an alignment. Took three hours to mount and balance 4 tires. Then they put the vehicle on the rack. Said I needed New left outer tie rod end. Took the vehicle home replaced the bad tie rod end. Rescheduled alignment for today. Went back waited roughly an hour and change to get vehicle in the alignment bay. Fellow before me waited from 8 A.M. til 3:30 PM til his veh8cle was done. I was fine waiting the extra time to get in the alignment rack. Well they got it on there and poof 15 mins later my alignment is done. Pay the service manager and he tells me the rear was unadjustable. ( scratching my head, because I know that is wrong) get home look at my invoice and I need new camber caster bolt kits on the front. Never mentioned that to me at point of sale. So I believe at least front end is aligned. Well seems I paid for the tech to put on the rack and take a few measurements. Nevermind the fact that I bought for new tires yesterday and the only thing wrong then was the tie rod end. So now I have four new tires on a vehicle was never aligned. What do you think is going to happen to my new tires? Well yeah they will last a month if I am lucky. May as well have thrown $800 away or burnt it. Not frickin happy at all!!!

John D.

I had a flat tire yesterday and decieded to call firestone in aberdeen for a patch about a half mile from my house. When i got there the customer service was ok so 1 star for that and i told them that i need patch they said it will take about an hour i said ok and also told them i put fix a flat in there so they could wash it out they told me that i would need to buy a new tire because fix a flat was in the tire and would effect the plug. I said no and immediately called mr tire who did my last plug. Mr tire said sure bring it in and i also told mr tire i had fix a flat they said no problem we will wash it out for you i said great...it took 15 min and i was back on the road. Im not sure why firestone is that lazy to not wash out the tire i will be sending a letter over to corporate checking on that policy or whether this firestone was just trying to make me buy a new tire. But go to mr tire if you need a patch or a new tire they also price match if u find a cheaper tire elsewhere.

James B

Great experience! I had a tire repair that was not completed on time, due to a miscommunication, but the service manager (Andrew) took immediate action to complete the service as well as offering a discount. The following day I brought in my spare which was flat and would not take air. (Kelile) stopped what he was doing, sealed, inflated, and inspected my tire in less than 5 minutes....FREE OF CHARGE! Highly Recommend.

Garyala Alpis

We have always taken our SUV here for service, weve had our oils, brake pads on all four wheels changed, I even walked in without an appointment, they serviced my vehicle very fast, the service guys are very friendly and they always let you know whats going on with your vehicle, before they do the work, theyre very honest, great place...will always recommend Firestone, completely satisfied with their service.

Melissa Lawrence

I felt like they could have explained everything we had done to my daughters car when we picked it up. Overall not bad, just would have liked someone to go over a fast "run down" of what they did on our visit and ask us if we had any questions. Had to call later in the day with some questions but other then that they r worth it

shawn pfarner

Andrew, Wade, and Mike will definitely take great care of you and get the job done! Easiest and most uncomplicated service facility ever had to go to! Great job guys! Very helpful, friendly and they will always go out of their way to get you the best deal!

Tim Andrews

Great service great people to deal with. They are fair and will not try and get you to get some service you do not need. The manangement team is great to deal with. Wade and his team will treat you right.

Jared Allen

I go here for all oil changes and tires. They treat me great, have great pricing, and is a place that I would highly recommend. Ask for Kelii for the best service in Harford County

Lucy Washington

They were done when they said they would be. The only thing I did not appreciate was that my radio station was changed. It went from Christian music to a Dr. DRE song.

Jon D

Had to wait a little longer than one would expect for an oil change. The manager recognized I waited too long and remedied the situation without any request from me.

Curtis Partin

Good honest mechanic (which is hard to find). Didnt try to sell me anything I didnt need. Very affordable. Will definitely return fir future service.

just a guy from the neighborhood

Great service. I took my daughters car for service. Firestone took the car without an appointment and had it out the same day. Nice job!

David Speicher Sr

A good place to buy tires and also basic auto service. Make an appointment. They always seem to be quite busy.

Amy Biedenkapp

Very friendly! Speedy service! Excellent prices! I highly recommend going to Firestone in Aberdeen, MD.

Nikolaus Wagenfeiler

Made an appointment in line that was honored. Good tires at a reasonable price. Staff was excellent.

Agha Khan

Nice place. People are honest. Got my tires done from here along with exhaust work.