Morgan Gerard Salon & Spa

Reviews 5

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Anonymous User

If you believe in supporting businesses that are run professionally and ethically, then I urge you to stay away from Morgan Gerard Salon. Yesterday, I learned to my dismay that they fired my stylist, based on lies and misinformation given by the front desk concerning one of my appointments the previous day. This is disturbing on a number of accounts. 1. They never contacted me, the customer, to find out the whole/real story. (I called the salon upon hearing about this and requested to speak with the owner. He has not returned my call.) 2. The front desk has screwed up my appointments on 3 other occasions (booking me with the wrong person, getting both the date and time wrong for an appointment, and booking me for 3 successive weeks in one month.) 3. I later found out that the front desk has made repeated booking mistakes with another client as well. 4. The way in which the dismissal was handled was unprofessional and just downright humiliating and nasty. It was done in the front of the salon in front of both customers and other stylists with words and tone that were hurtful and humiliating. The owner would not listen to the stylists side of the story or give her any recourse. 5. My stylist was part of a smaller salon that joined with Morgan Gerard a few months ago. I have come to learn that nearly all of the stylists that came from this other salon have been fired. My stylist was just the next in line. So Morgan Gerard has gained a slew of new clients with no effort of their own, and then has slowly gotten rid of the stylists who brought them. While a business owner has the right to fire a problem employee, this is not the case with my stylist. The problems that they have laid at her door are solely due to incompetence by the front desk. They are the ones that book the appointments, not the stylists. This whole situation stinks, and to say this is deplorable business practices is an understatement. As I stated in the beginning, if you are someone who believes in businesses who do the right thing, handle their employees professionally and with courtesy and practice good business, then please dont support Morgan Gerard Salon. Please let others know about this situation as well.

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Brigid Stewart

Lucked out finding this spa after calling all the day spas for a Saturday massage appointment and everywhere in Annapolis was booked. Never having been to the area before my friend and I had no idea what to expect. After reading reviews, I was nervous this would be more of a hair salon and we just wanted massages and our hair blown out. We couldnt have been more wrong! Gusty was our massage therapist and she was absolutely amazing ! Far beyond what we expected and probably one of the best massages Ive ever had. She asked if I had any areas she should focus on and made me feel very comfortable. My friend said she felt the same. We had our massages scheduled back to back. She really focused on my back and feet which was amazing!! She was funny and personable and actually gave us some great recommendations for places to go in Annapolis too, since it was our first time. The spa itself is upstairs away from the hair salon so it is very relaxing, candles, spa music, heated table... Everything you would want for a relaxing spa experience. Afterwards we had our blow outs in the salon and Megan did a great job! She even recommended some products since we were on vacation and had forgot some. Even as we were paying at the end I was pleasantly surprised by the price! I was prepared to pay more since it was such a nice spa and salon and wouldnt have minded since I was so happy with my experience. Overall if you want a good spa, or hair salon, I recommend this hidden gem in Annapolis! the next time we visit from NJ We will be sure come to Morgan Gerard salon :)

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Anonymous User

AWFUL. I visited Morgan Gerard for the first time after buying their living social deal last week. Patrick cut my hair and added the color to highlight my naturally curly dark blonde hair. After getting my hair washed, I noticed awful blonde highlights right along my face that were about half an inch from my roots. I pointed it out to him and he agreed it needed to be fixed. I asked him to inspect my whole head. He inspected and said the other highlights looked great. After adding more color and getting my hair washed again, I asked for a mirror so I could see my hair when it was straight. The highlights on my whole head where nowhere near my roots. There was no way I could wear my hair straight because it looked like I needed to get my roots done. (That is how it looked before I got there!) I again asked him to inspect it. He agreed it needed to be fixed. He fixed it for the 2nd time by basically adding in my natural hair color over the new highlights. After 3.5 hours, I was ready to cut my losses and leave and he was pushing me out the door. I basically paid for him to give me bad highlights and then to remove them. His cut was fine but his color was a disaster. He ruined my hair, wasted my day and wasted my money. STAY AWAY.

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Robin Vaughn

Bought a Living Social deal because Ive been on the hunt for a new stylist. To be honest I never expect a whole lot from the businesses that run those deals, but I was happily surprised this time. I was booked with Lindsay for full highlights and a cut. She took the time to talk with me before we started doing anything and she asked me tons of questions about my hair history, how I like to style my hair every morning, what products I use, and so much more. By the time we started on my hair I felt like she really knew what I wanted and I trusted she could actually pull it off. I am SO happy with my hair, especially the color. Ive been getting compliments all day. I really cant express just how much I like it. I was hesitant when she wanted to try a new technique, but she promised it would work and she was totally right. Even though theyre about twice as expensive as my last place, Ill definitely be a regular at this salon.

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Anonymous User

1/30/2012 OMG, I wonder if Jan is referencing the same scene I witnessed on Saturday. As a long time customer, I have watched the decline in customer service but chose to stay out of loyalty I guess. However, watching the owner berate an employee in front of the entire salon cinched it. I will not be returning. Economically times are tough, so the deterioration in aesthetics is understandable to a degree. However, they seem to have forgotten that they are in business to create an excellent customer experience - that starts with the front desk and the management team. I too have had my stylist double booked in their effort to make more money and the front desk team has been rude. Yes, they offer water and coffee but the customer would rather feel welcomed by the front line team - a smile and eye contact goes a long way. That speaks directly to management practices

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