R E Robertson Plumbing & Heating, Inc

1829 George Ave, Annapolis, MD 21401, USA

Address:	1829 George Ave, Annapolis, MD 21401, USA
Phone:	+1 410-757-0023
Site:	rerobertson.com
Rating:	4.3
Working:	8AM–4:30PM 8AM–4:30PM 8AM–4:30PM 8AM–4:30PM 8AM–4:30PM Closed Closed

Location

Photos 7

Reviews 8

Evan Paprocki

I hired RE Robertson a few weeks ago to check my AC unit that was running but not blowing out cold air. After a 2 hour check I was told that I needed a new TXV valve for the inside unit and that it would take 3-5 days for the new part to come in. A little over a week later a different tech came out to do the replacement but told me there was an error and that the wrong part was ordered. Four days later after that he came back out and replaced the part. He also checked the outside valve and during this process the compressor “froze up on him.” He proceeded to tell my wife that we needed a new compressor but that we might as well get a whole new outside unit because the cost would be similar. He warned her however, that his own company would likely tell us we needed to replace both the inside and outside units because they were 10 years old, even though this was not necessary. Sure enough, I got a call the next day with quotes for an entirely new system. I told them that I did not think it was right that I had an operational unit before the tech came out and now I need a whole new system. He told me he would try to get me “the best deal possible.” At this point I hired another company (BTU mechanical) to give me a second opinion. He confirmed that I needed a new compressor but that there is no way a 10 year old system in that condition should have to be replaced. He also checked my warranty (which RE Robertson never did) and found out that the compressor was still under warranty. He also told me that the parts warehouse is in PG county so I should not have had to wait 3-5 days for the valve to come in (companies with good customer service will pick up the part for you). During this time I had more conversations with Jaime from RE Robertson. He was initially very responsive and eventually agreed to pay for the labor to have the compressor replaced. So I asked him to send me an itemized quote for the parts/labor for the valve that was replaced and for the labor for the compressor. That was the last I heard from Jaime and he did not return my phone calls. Finally, upon completing the job, BTU told me that the R22 refrigerant was damaged from air mixing with it. This is cause by it not being put back in the system correctly. This carelessness by RE Robertson cost me another $208. Fortunately for me BTU only charged $26 per pound whereas RE Robertson charged $100!!! It was an overall horrible experience with RE Robertson from the exorbitant cost difference down to their terrible customer service. There are lots of HVAC companies out there, don’t take your chances with RE Robertson. *UPDATE* Jaime from RE Robertson called me looking to rectify the situation. He apologized for the lapse in communication and without hesitation agreed to reimburse me for the full cost of the replaced refrigerant. While I am still not happy with how things occurred, I greatly appreciate their efforts in trying to make good on a bad situation. Not all companies would have done that, and I am grateful that RE Robertson is not one of them. I can see now why they have such good reviews and hopefully my situation was just a fluke for them.

Kelli M.

Im very happy with the service I received from RE Robertson. When I called to set up the appointment the women on the phone was very nice and efficient. Ive called there twice and both time the phone was answered after one or two rings by a very nice person. When Marcus came out to service my air conditioner he was professional and thorough.He figured out what was wrong, got my AC unit working in good order again and explained everything to me. I would absolutely recommend this company for your HVAC service needs.

Angela Glass

After multiple calls to the company that installed our Carrier A/C unit that we consistently had problems with, we contacted R.E. Robertson. Not only did they determine the problem, they fixed it immediately, CORRECTLY, and they contacted the company that installed it to explain the issue and why it kept occurring. They knew what was wrong and didnt just try replacing random parts. We only use R.E. Robertson for our HVAC needs! Great people that know what they are doing!

Henry Fox

RE Robertson, Replaced my complete HVAC system. They presented me with a fair price. It only took them a day to get all the parts they needed. They had a whole crew come out. Four hours later it was done. Im very pleased with the entire process. Would highly recommend this company to anyone who needs HVAC work done.

G L

RE Robertson was quick to meet our needs during an emergency water leak at the house. Following the call, RE Roberston plumbers were dispatched right away, their employees were pleasant from call to service. RE Robertson will be getting the call again in future when we have plumbing needs!

Anonymous User

I was out of town and water pressure tank started to leak at my house. I called these folks and they were at my house in 45 minutes and had the problem fixed in 45 more. Not cheap, but quality and reliability. Highly recommend

April Smith

Great company! Got my hot water flowing again!! I highly recommend this company!

Jesse Williams

Appreciate the response, review redacted, was just frustrated