Spouses Cleaning Houses

Address:	9 Willow St, Annapolis, MD 21401, USA
Phone:	+1 410-571-9428
Site:	spousescleaninghouses.com
Rating:	3.7
Working:	8AM–4:30PM 8AM–4:30PM 8AM–4:30PM 8AM–4:30PM 8AM–4:30PM Closed Closed

Location

Photos 15

Reviews 7

Julie M

I am disappointed to have to share this review. I have used spouses cleaning houses for years with satisfaction. After my last cleaning however I found that a set of sheets was missing. I notifind Mindy who asked the team about the sheets. The team indicated the sheets were on my kitchen table chairs. When I indicated that was not the case the team then came back and said they were in a pillowcase next to the door. There was a pillowcase next to the door with sheets in it but it contained only 1 set but 2 sets of sheets had been changed. I shared that with Mindy who indicated that she wanted customers to be satisfied and although she did not believe the team took the sheets she would look into reimbursement. By the way, there were far more valuable items that could have been taken so I did not believe it to be malicious but the fact of the matter was a set of $200+ sheets went missing during the cleaning. Also to note is that I have not had the same team that I used to have. Tonight I read Mindys emails that they did not believe their team was responsible for the missing sheets. They would reimburse me the $75 cleaning fee and terminate my service. I am disappointed because while I do not understand how the sheets went missing, they did and I thought more of this company than what I have experienced.during this incident. These are the disappointing facts. I did share with Mindy that I would share the outcome on social media and was accused of threateningr her. So be it. At least she wished me well.

Julie L

Do not use Spouses Cleaning Houses! I contacted them after we moved into our home and explained that all kitchen appliances needed to be cleaned as well as bathrooms, and that I was 7 months pregnant. They sent 3 ladies and when I returned I saw that the appliances were still very dirty and the tubs were still dirty. They told me this was because "they were old" and could not be better than that and left. I of course scrubbed them all myself and got them looking clean but that was what I was hoping to avoid! I responded to their survey saying I had concerns about the service, to which I received an automatic "someone will contact you" response. No one did. I tried to reach the manager many times, each time I was told "she was on the phone." She finally sent me an email saying that I reported I was happy at the walk through, which is not true. She also said that the kitchen just needed scrubbing over time and refused to correct the problem. She said when a customer is unhappy they would correct it in 24 hours, no one responded when I said I was unhappy with the service, they ignored me and did not offer to send anyone to remedy the situation, as they claim is their policy. I am extremely disappointed with the cleaning service I received, the house was not any cleaner and I ended up doing it all myself. But even worse was the customer service, do not use this company!

Anonymous User

The team always does a good job. They are friendly, prompt and thorough. They respond well to feedback and make adjustments.

Anonymous User

They do an awesome job and have a great staff! I would highly recommend!

Vino Hanson

We appreciate the help and keeping our home clean.

Tracy W

Your team never disappoints!

Danny BenDebba

Great customer service!