Precision Tune Auto Care

10817 Baltimore Ave, Beltsville, MD 20705, USA

Address:	10817 Baltimore Ave, Beltsville, MD 20705, USA
Phone:	+1 301-595-5200
Site:	precisiontune.com
Rating:	3.2
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–4PM Closed

Location

Photos 20

Reviews 5

M Tau

5/23/17 - UPDATE: Edmund (the old mgr) has been gone for a while sadly. The last mgr was great as well. Todays mgr was NOT great. He tried to up-sell me (which was the reason I stopped going to the last place). "Oh in a high mileage car you need..." I have $55K miles! I had a coupon for a synthetic blend oil change... "You are going to use THAT for this car?!" I asked why not? He suggested moving up to the synthetic oil change and pointed to a list of 3 different price levels. I just said Id use the coupon like I do every 4K miles. I had to wait, so I left to shop. While shopping, I called to ask if the synthetic oil service hed spoken about was $5 more. He said yes. I said to go ahead and do the synthetic oil instead. When I picked up my car and got home I looked at my bill and theyd done the same thing as my coupon but charged $5 more?! When I called I asked why no synthetic oil? He said the extra $5 was to top off fluids (I do that at home and so they probably spent a dime to do that!) I wasnt happy. I explained that during the call Id asked about the synthetic oil difference and he told me $5. He said "synthetic oil is $10 a quart, YOU SHOULD KNOW THAT." (Ha! I should know the price of his products?!? I wont be back.) BOTTOM LINE = The new mgr is pushy and since there is a difference in language, perhaps he didnt fully understand what I wanted. Still, I dont know if its a cultural thing, but he was rude and lied. (Synthetic oil doesnt cost that much!) Also the prices he quoted for the various flushes he insisted I needed, were VERY high. Even the nearest other precision tune cost was $20 less. AND I dont NEED to do those at this time either since Id told him that Id already done some of them. AllTune was about 40% less overall! They also had online coupons. So Ill be looking for another place to do regular maintenance. Ah well... OLD: 3/13/14 - I have been 3 times for oil changes. I went with a coupon and Edmund said "No, I have a better coupon here." NICE! Always quick. I call ahead to make sure its not too busy. As long as I live nearby, I will go there for basic car maintenance every time!

Joey Sierzega

I cant speak for the work but customer service was pretty bad. My car broke down late on a Wednesday evening. They told me they wouldnt be able to look at it until the next day which was fine, I could see they were busy. After they looked at it the next day they told me the clutch needed to be replaced and they would have it done Tuesday or Wednesday the next week. They also told me they would call me that Monday with an update. Fast forward to Monday, I wait til about an hour before their closing time and still no call. I decide to call them. They said they just received the parts but will still have it done Tuesday or Wednesday. I dont hear from them all day Tuesday and again Wednesday up to almost closing. I call them again and they then tell me that one of the mechanics didnt come in due to illness and they were looking to have it done Thursday evening. I had to be back to New Jersey by 6pm and asked to have it done by 3pm. They called 2pm on the Thursday, for personal reasons I couldnt get in until 4 pm to get the car. As soon as I walk in the guy gives me attitude about having the car done by 3pm. I just feel like they would benefit by having a receptionist to keep customers updated. I had to call for every update. Which was difficult for me since I dont live in the area and was looking to get back to jersey. I would have been upset with the car needing til Thursday to be done. But would have been more accepting with a phone call instead of having to call to find out for myself.

Brandie Gruenewald

I am absolutely infuriated with this location. I had my camry with only 40 K miles in to get an oil change and alignment with a Groupon. When they were done I got in my car and my tire inflation light came on. I was in a hurry so I figured I would just come back when I didnt have an appointment I was late for. When I came back, the guy behind the counter... Wow what an experience. I told him the situation and that my tire pressure light had been on, he said well that light is on because your tire pressure is off. Well no kidding buddy. I told him I checked the pressure myself and that it was fine. The light was blinking which I know means there is a sensor issue. Hes like well that cant be us, Ill look but it must be a coincidence. He looks at the pressure, says its fine and that there is an issue w the sensor and that hes sorry but its not his guys that could have caused the problem and that he couldnt even fix it bc the guy that has the machine to test it wasnt there. Oh how convenient! I went to ntb and they are fixing it as we speak. The lack of empathy and blowing off an issue that most certainly was not a coincidence is absolutely revolting to me. When I spoke to a friend that was a Toyota mechanic for 7 years he even told me that it is rare that the sensors go bad especially in a vehicle with 43k miles. BE WARNED! DO NOT GO TO THIS PRECISION AUTO LOCATION!

Anonymous User

I cant say enough good things about them! I had a major engine problem that could have been caused by many major things (computer, injector, head gasket...) although other places tried to lead me down the most expense course, Precision did not. I wanted to start out by replacing spark plugs in hopes that it would do the trick. I called around and got quotes ranging from $180-$560. In fact, the Midas next store said it would take half a day, require extra parts, and be $560. I went next store to Precision Tune Auto Care where a respectful and pleasant man of few words told me he could do it in an hour and a half for $87. I was honest and said that was cheaper than ANYONE by far and "are you sure you can do it for this amount". His reply was "$87". He started work and I made a cup of gourmet coffee in their fancy machine and read the Washington Post that they provided in their comfortable leather chairs. He finished in LESS than the hour and a half he quoted and charged me exactly what he quoted... $87. This cheap repair turned off my check engine light and totally solved my problem (of a misfiring cylinder). These guys were the best! I will be going back there for all of my service from now on. 5 stars!!!

Octavia Wolf

This is going to seem like a strange review -- but bear with me, here. I went to Precision Tune Auto Care in Beltsville because they are RepairPal Certified. They offered me an affordable and fair price for the fix of my struts and shocks and got me in the same day I called. I drop the car off and when I come back, the manager, Nate, came up to me and explained there was a problem. In fixing my car, the mechanic Adam, accidentally chipped part of my front windshield. They showed me where it was, apologized profusely and offered me 2-3 different ways they could rectify the situation at no additional cost to me. They earned a lifetime customer yesterday. Any repair shop who takes it upon themselves to be transparent, honest, and totally committed to repairing the problem and keeping the customer satisfied is a shop I will continue to go to. I was more impressed with their professionalism and genuine honesty, as it is very hard to come by in a repair shop. I will continue to recommend this shop to anyone and everyone in the area. If youre reading these reviews wondering if you should go here...do it. I promise you, itll be worth your while.