Autobody Dimensions - Bethesda

Address:	5445 Butler Rd, Bethesda, MD 20816, USA
Phone:	+1 301-657-1621
Site:	autobodydimensions.com
Rating:	4
Working:	7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM Closed Closed

Location

Photos 23

Reviews 6

Adam Cromack

I really want to give them the benefit of the doubt here... but I still have a bad taste in my mouth. My mustang was sideswiped on the passenger side pretty bad last spring, with obvious suspension damage on the rear and entirely likely frame damage as well. Youd assume it to be totaled, but the original damage estimate came back at around $5,000, about half the appraised value. At this point, I assume the shop did a thorough inspection and came up with a number that would almost certainly encompass all the damage that could have occurred from the accident. A good amount of damage for sure, but definitely worth repairing. A few days after they started disassembling (why was some of this not done before for a more accurate estimate?) another estimate was made for additional damage that was found. Okay, fine. But by the time the car was said to be ready, a total of four supplemental estimates had been made for additional damage, and the total came out to within $200 of the appraised valued of the car. Without a doubt, it should have been totaled at the start. But hindsight is 20/20... Then theres the workmanship... The first time I got it back, the rear axle didnt even sit straight, as evident in uneven wheel well gaps. There was also an awful noise from the supposedly "completely rebuilt rear end we got from a junkyard." So back it went for another rear end overhaul. The next time I got it back, paint was peeling from the passenger side door sill. Extremely thin paint, and not prepped correctly. So back it went again. The final time I got it back, I noticed body panels not lining up correctly with uneven gaps, and the rear end of the car wasnt sitting completely level, but it was "close enough" that I just wanted to be done with the process. My conclusions - the car should have been totaled from the beginning if a more thorough damage inspection had been done. I want to believe that its hard to give a complete estimate for unseen damage before you start working on the car, so cant get too miffed about this. But what about the other supplemental estimates? Did nobody think to check the work once it was done, or test drive to find out the obvious problem with the rear end? Maybe this was too big a repair job than they thought, and they quickly found themselves over their heads with it... At any rate, the work was okay at best (its an accident-repaired car, it will never be perfect), took a long time (about 4 months total), and an overall pain in the neck. I ended up being able to sell it (for a loss, obviously) to a young girl who just wanted a fun car to drive around at school. I may go back here in the future for less severe work, but if you think your car may be close to being totaled, try somewhere else.

Anonymous User

I was so disappointed with my experience here after my car accident. I only chose Autobody Dimensions because they were a recommended repair shop from my insurance company, but I should have taken it to a place I trusted. They did a very extensive amount of repairs for the very small amount of damage, and in fact even completed additional repairs found after my first inspection without my permission. When I inquired why, they said it was because my insurance was paying. Apparently they forgot that I am the owner of the vehicle and perhaps I should be informed too. But Im sure the only reason they didnt inform me was because I would not have authorized the additional work. When I got the final list of charges, I could hardly believe what it amounted to - thousands of dollars for a tiny fender bender. Even though insurance was picking up the tab, I am still angry. If this had been my own money I never would have paid it! These are the sort of folks who will earnestly milk you and your insurance company for everything youve got, and then some. And even if you try to ask questions or tell them what to do, forget it. You wont be listened to and theyll just talk over your head. Please, please, please, take your car elsewhere and not to these scam artists. Theyve got a really nice little scam going on, so dont let yourself become a part of it.

Anonymous User

I would highly highly recommend this place. They are so honest and helpful. I had taken my car here because I had taken my boss’ car in there a few months ago and they repaired her car at a very minimal charge, and did an amazing job. My car was a total wreck, the bumper had totally fallen off. I have a very limited budget---any other place would have charged me a fortune. I came after 4pm, which is after they stopped doing estimates, and even though all the mechanics were completely booked up they took the time to look at my car. The person helping me was so kind---he pinned up my bumper in the rain and did not charge me. I still can not believe the kindness, and how honest they were and understanding----my car has other cosmetic damages and they gave me fair quotes (much lower than anywhere else), but also told me that if I did not have the money it would be fine to put off the repair (for example, they told me the dent in my bumper would be fine and not rust, rather than try to sell me on a repair). I was so touched my their kindness and would highly recommend their services.

Bill James

This is a superb place to go whenever you need a first-rate body shop. They took such good care of my car that I brought my wifes car in for a little work. Estimates are thorough and professional -- and they do things right the first time. But the best part is the people. They are just so conscientious, caring, and considerate. If they didnt work at an auto body company, youd like to hang out and get to know them better! Ramiro Gomez was extraordinary and went the extra mile, but his colleagues are probably also as skilled. Customer satisfaction seems to be the standard. After our body shop on Capitol Hill closed its doors this summer, it was a jolt to go somewhere else, but I am so glad I discovered Autobody Dimensions. They have my strongest recommendation without any reservations whatsoever.

Kristie Hassett

I had scratches on one door and a minor dent, and took it to Autobody Dimensions for an estimate. The person who helped me buffed out the scratches and gave me an estimate to take out the dent. The buffing was so effective that it looked great, so I did not feel the need to fix the dent -- and he REFUSED to charge me anything for his time. He simply said to use them in the future. I absolutely will -- honest, very polite and professional, and on time! This is one of the very best business experiences I have ever had, so you can see why I am writing a review. I want to thank him (and the company) in a real way.

Samuel Gilbert

This is hands down the best garage I have ever taken my car to. My car had fairly extensive damage and I thought there was no way they could finish in the time my insurance company estimated. They not only finished on time but my car came back as nice as when I first got it. The men there are great, courteous, knowledgable, and clearly take pride in their work, which shows in my "brand new" car.