United States Postal Service

10421 Motor City Dr, Bethesda, MD 20817, USA

Address:	10421 Motor City Dr, Bethesda, MD 20817, USA
Phone:	+1 800-275-8777
Site:	tools.usps.com
Rating:	5
Working:	9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 8AM–2PM Closed

Location

Photos 22

Reviews 7

Micha3la

After checking the tracking information for a package I was anxiously waiting for, I saw that it said delivered to front door. I went to check if my package was there and there was nothing. I decided to wait a bit since usps employees scan every item as delivered once they arrive to each neighborhood even though they havent delivered it yet... 10 mins pass... no package.. 20 minutes.. no package. I even went down stairs to my mailbox to check just in case. So I decided to call. After telling the supervisor what happened.. he decided to contact the driver who "delivered" my package... basically she told him she 100% FOR SURE delivered my package to my front door because she remembers coming to my door and that it must have just been stolen... BUT she was going to come back to check to see if it was in front of my door where She left it. LOL WTF? I can see for myself its not there which is why I even made the call. Anyway... he calls me back saying "yeah she checked and the package isnt there but she definitely delivered it so someone must have stolen it" ... funny thing is.. it magically appeared in front of the mailbox after she stopped by. I think its obvious what happened here. Thats not the only issue... when you call the post office.. the woman that usually answers always has an attitude. Dont get a job that involves interacting with people if you cant do something so simple.

Jason Hurley

Went to this Post Office to get my photo taken for a passport renewal, which cost $10. Two months later, I get a letter back from the US Passport Agency telling me the photo was taken incorrectly and cant be used. This pisses me off because now Im very close to my departure date and I have to pay the extra $60 for the expedited passport renewal service. I go back to this same Post Office, explain my situation, and give them the letter from the Passport Agency which explains EXACTLY how to take the picture. The same older lady from before takes my picture again -- for free this time, thankfully -- but the photos came out WORSE than last time. Wtf? They were too zoomed out and crooked. She read the letter right in front of me and still didnt follow the crystal clear, strict specifications stated in the letter. I left and went to a local UPS store which seemed to know exactly what to do. Their pictures came out perfect, even though I had to pay another $10 for them. Avoid this place if youre getting pictures taken for legal documents. The older lady who takes the photos barely knows how to use and hold a camera. She needs to be retrained or replaced. Because of her incompetence, she cost me $70 to fix her mistakes.

Batman Arkham knight 33 Kavanagh

I moved and have had to go to this post office a number of times to obtain my mail even though a forwarding order is in place. What is MOST frustrating is the disrespect "Teresa" levels upon me any time I ask a question. A majority, not all, of the front desk team ONLY want to sell stamps or postage, so when you ask a question regarding mail delivery, out comes Teresa to berate you and tell you its "Central Processings" fault. Can you imagine her surprise when a colleague produced a BOX of my mail that was sitting in the back. A months-worth of mail - bills, notices, my car registration, just to name a few items. Teresa was not apologetic and when I went back to obtain more mail because I am still not receiving mail at my new address, she came out, sees me and starts lecturing me that shes already "wasted enough time" with me and asked me if I was dumb. By the way, another colleague found a stack of mail in the back. This location is making me lose complete faith in our postal service and by the way, after see her last, I am suddenly not receiving mail ADDRESSED TO MY NEW ADDRESS and its being returned with "not at this address". Sigh.

Antonia Varbanova

I use this post office for my business mailing. I ship on average 150-200 packages a week. The experience in this post office depends very much on the mood of the workers that day. Most of the time they are apathetic and some of them totally incompetent. I dont work for USPS, but on a few occasions I had to explain to them where to put the Express Mail packages and that Express mail travels separately. Well, the other day one of those "I dont care" workers managed to put my Express mail with the regular mail and now its nowhere to be found. On previous occasions they refused to give me a receipt, or even answer a work related question. That said, the Post Master at that location is one of the nicest and most helpful USPS workers I have worked with. He is always ready to help, goes out of his way to assist. This is the only reason I dont give 1-star rating, but 2. I wish USPS has a policy, where the workers who didnt do their job properly would be given a penalty fine, or even lose their jobs. This would definitely make them motivated to do their job.

Ryleigh Autumn Zoe-Rheingans

I am temporarily staying on the NIH campus and have never in my life encountered such horrible postal service. Of the three packages I had coming to me, only one ever made it to NIH. All three had tracking numbers and when I went into the post office to find out what happened to the ones I was missing, they said they had no clue and there was nothing they could do. Fortunately, the person who had sent the package had insurance on the items. I feel that the postal service should be held responsible for lost packages, especially ones they dont bother to scan when they have tracking numbers. Maybe if they were held responsible they wouldnt provide such crappy service. It just really astonishes me how poor the service is ere in Bethesda. Living in Colorado and California I never had an item lost and the postal workers were polite and helpful whenever we had to call or go into the office. I never understood how the Postal Service could be going bankrupt, but after this experience I have a much clearer understanding.

Stephen Tennyson

One employee, clerk id g2xxxx, entered the wrong zip code on my priority package, sending it to the wrong state. I came back 2 hours later to try to intercept it. When I pointed out that she had helped me earlier, she immediately went on the defensive and said she had never seen me, and that she didnt make any mistake. I didnt go back to blame anybody or argue, but while I waited, she proceeded to manipulate me into confirming that I hadnt interacted with her. I am hurt from this abusive confrontation, all I wanted was for them to try to find my package, not to say I was right and she was wrong. The other employees were eager to blame the mistake on me. This store will provide basic services, and they did search for the package, but many of their employees are consistently nasty and confrontational with their customers. This employee crossed the line and I am never going back.

Max Parrish

I went here to apply for a passport. I told the lady that I was traveling in about a month and need it expedited. She told me that it wasnt necessary to get it expedited, just check with the Dept of State in two weeks and if it isnt ready, I can get the process sped up. Well apparently that isnt the case. Here I am, supposed to travel in two weeks and the Dept of State told me it will be another 3-4 weeks before it will be mailed and there is nothing they can do. I called the post office to complain and the lady denies giving me that information which is weird because I went in there WANTING to get it expedited... she told me not to. Now Im screwed because Ive already paid for this vacation and Im not going to be able to go. Thank you lady, you cost me over a thousand dollars because you suck at your job.