Auto Tech Car Care Inc

15711 Annapolis Rd, Bowie, MD 20715, USA

Address:	15711 Annapolis Rd, Bowie, MD 20715, USA
Phone:	+1 301-464-9200
Site:	autotechcarcare.com
Rating:	4.7
Working:	7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM Closed Closed

Location

Photos 7

Reviews 8

Andrew Pierce

I used these guys several times on the recommendation from an old coworker who happens to live in Bowie, same as me. The place is nice and Im sure they do good work, dont get me wrong, but I think they go overboard on price and unnecessary work, and theyre customer service peeved me a few times. Every time I took my car or truck in there for something simple (like a fan-belt replacement or tires), it would always cost more than it should, and there would generally be something else that needed to be fixed that I hadnt planned on. The last time I used them (probably over a year ago now), I asked if he could work with me on price, since the work needing to be done was over-budget for what I had planned (yet again). I was thinking maybe postpone some of the work, or investigate alternative fixes, or even a returning-customer discount. The guys only response was "well my mechanics have got to eat", which was completely rude, somewhat embarassing--like I was trying to gyp the mechanics or something, and the mechanics could hear our conversation--and irrelevant to my question. On another occasion, I had a flat tire, and I took it to them for repair since they installed my tires. To my delight, they said they could repair it first thing while I waited, in a matter of minutes. So I took my dog on a walk and came back 30-45 minutes later, only to find they hadnt even started on it. I asked about it, and they finally plugged the tire, a full 2 hours after they originally agreed to do it right away, while I waited. Every mechanic makes mistakes and has off days. These folks simply had too many strikes with me. I wont go back, even though theyre just down the road. Sorry!

Christie Best

Excellent Service To a MD Newcomer! Just moved to MD from FL Oct 14; I stopped by ATCC on way home to check out a possible Honda Accord battery issue. I was looking for a car service to tow my car, in case the battery didn’t work in the extreme cold. Daily in my commute I watched ATCC move American and Foreign cars in and out of their business efficiently. In business since 2002, I cold called on a Mon pm. Brian the tech was answering the phone as folks went in and out; repeatedly I watched him be friendly, personable, knowledgeable, knew folks by their first name, patient, and polite. After Brian looked at my battery to record the make; I decided to make an appointment next week. The proprietor, David, asked if I minded if he took a look. He showed me what he suspected was the issue and offered to fix it that afternoon. Less than 45 minutes later, the cables were fixed, the battery tested and he educated me about Honda battery cables. While David worked on the car Brian gave me tips about the MD area all while I sat in their comfortable leather seats in the waiting area. After finishing up, David and Brian wished me good luck and said the effort was on them since it was my “First Customer Visit” and the fix was “no big deal.” The owners of ATCC found new ways to “pay forward” kindness to a complete stranger. I am grateful to them for making me feel so welcome and checking my car out. My husband and I will give ATCC our service as long as we live in this wonderful area of MD.

Michael Blumenstock

I have used this auto repair facility many times and received satisfactory results. However, this time I took my car there to eliminate a noise I heard emanating from the engine compartment. They told they fixed this problem, after replacing several parts. After I had paid for it, and drove the vehicle home, I noticed they had not eliminated the noise, and in fact, it was louder. The mechanic apologized and agreed to repair it at no charge. When I picked up my car, I was informed I had to pay for the new part. The mechanic said he never agreed to fix it for free. A person waiting in the office overheard our discussion, and began harassing me. I left the office, and came back about five minutes later. In the parking lot, the mechanic suggested we discuss this matter in private, in an alley between the garage and office. I declined. He then said he would not charge for the repair, and gave back the keys. I went inside to collect the receipt, and left.

Ruthie Browning

We have three cars and have been regular customers for over 20 years. I send all my female friends to Auto Tech because the owner and mechanics are honest about what needs to be repaired. In addition, they look for other things that need repair which I appreciate because it keeps the cars running well with no possibility of breakdown. While I can get less expensive service other places, I dont know whether the business is trustworthy. At Auto Tech, I just leave my car, tell them what I want, and get the best service available. I have a good relationship with this business and will continue to use them for a long, long time.

Kathy Yadvish

I got home from work and realized I had a screw in my tire which was loosing air rapidly. I called and spoke with Brian and immediately knew I wanted to take my car to them due to his GREAT customer service skills and kindness. Due to the fact that it was 5pm and they were closing, I planned on leaving my car for them to work on the next day. When we got there, Brian looked at the tire and was able to plug the tire without even putting it on a lift. He then said, "There you go! Have a good night!" with no charge to us for his generosity. VERY happy with Brian and Auto Tech! Highly recommend taking your car there!

jamie nugent

It was Friday, I had no appointment and was from out of state. The owner was kind enough to put my car up on a lift, saw what was wrong and fixed it. My sister and I waited outside and chatted with a few workers, who were so nice and friendly. The whole shop -- from the man on the phone to the employees to the owner -- everyone was professional and helpful. My boyfriend has had extensive work done there -- same result: professional, no-nonsense, good price, honest. Kindly open up another shop in South Jersey. You guys are wonderful!

Ron Riel

The tech at the reception area was a bit condescending when I asked if he could quote a price (labor) for installing a part I supplied and wanted replaced (no implied warranty, simple labor). He equated it to "bringing your own steak to Outback" and sent me on my way. I recognize the personality as what Ive experienced at other shops and know better. I cant speak for the shop in general but a terrible first impression, nonetheless.

Dorian Zimmerman

Auto Tech Car Care goes above and beyond for its customers, I recommended it to my friend, who could only come in after hours, David graciously agreed to putting in the extra time to work with her schedule for a decent price. The customer service is impeccable and treats their customers as family and the owners are very accommodating in every way they can be. You will be treated correctly here and your car will have no problems!