Gerber Collision & Glass

609 Frederick Rd, Catonsville, MD 21228, USA

Address:	609 Frederick Rd, Catonsville, MD 21228, USA
Phone:	+1 410-788-4600
Site:	gerbercollision.com
Rating:	4
Working:	8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM Closed Closed

Location

Photos 29

Reviews 7

M.r. Larsen

I took a replacement side view mirror to the shop to have the trim painted to match the vehicle color. When the the mirror was returned I noticed the trim did not fit securely, and there was a gap present between the mirror housing and trim. When I discussed this with the owner/manager, I was told that the defect was noticed before painting it. They showed me a picture of the defect before paint. My question was, "Why did I not receive a call before proceeding to paint the part?". The answer was, "We assumed you were ok with that". Now they have my money, but I have a part that I cant return to the dealer. I did not take a picture of the part, but I am 100% sure the part did not look like that out of the box. My assumption is the painter messed up trying to take the trim off, and covered it up by popping the trim back as best as possible, then took a picture of it to say it was "received" like that. Two mistakes by this company: 1. They thought I knew the part was defective. 2. They assumed I was ok with the way the trim looked. In my line of work, if make an assumption, I get burned for it. I guess that is not the case with this company.

Shane Mueller

Allstate claim, Gerber had my car towed before any tags or personal belongings had removed (2-3 hrs before I arrived to pick up items). They knew I was coming and forgot about it, so they had it towed to Finksberg. The only reason this isnt a one star review is that i recognize this as a relatively simple mistake, and Allstate is taking care of it and paying to have all of the items mailed to my address because they messed up. Update: The manager Arthur gave me a call and definitely helped out. I told him about the situation and he offered to help with the cost of my rental because of the delay in receiving my old tags to transfer to a new car. I definitely appreciated his help.

Denise Skelton

I took my car to Gerber Collision and Glass to have repairs made due to a fender bender. Dropped the car off on Monday, and it was ready by Thursday. Donald was friendly, helpful and efficient. He explained everything they were going to do from beginning to end. Kelley is wonderful as well. Either she or Donald called me daily giving me a progress report on the work. Best experience I’ve ever had in regards to automobile maintenance. Thanks guys for the really good job!

Ashley Jones

I had minor paint damage on my vehicle repaired here. The repair was done quickly , accurately and I was consistently updated on the progress of my vehicle. I have also had friends and family have major accident repairs done here and they were satisfied with the work as well.

Jade Chalk

We had minor damage to two of our cars. They got right back to us with the estimates. Two other places contacted did not even get back to me at all. They provided prompt and professional service. I would recommend Gerber Collision and Glass highly.

christopher wright

They get you in and out

Mike W

Best Place Around!!!