Computer Clinic - Cockeysville-Hunt Valley, Maryland

10832 York Rd, Cockeysville, MD 21030, USA

Address:	10832 York Rd, Cockeysville, MD 21030, USA
Phone:	+1 410-667-3500
Site:	computer-clinics.com
Rating:	3.7
Working:	10AM–6:30PM 9AM–6:30PM 9AM–6:30PM 9AM–6:30PM 9AM–6:30PM 9AM–5PM Closed

Location

Photos 15

Reviews 5

Macey Cozzolino

***If I could I would give this business 0 stars.*** I took my laptop to Baltimore PC Repair on 11/18/16, after wasting two weeks of having it at Computer Clinic in Cockeysville, MD. When I went over to Computer Clinic earlier in November, I gave him my computer on a Wednesday and he didn’t email me with quotes of what the computer needed until 2 long weeks later and after doing an easy google search, it was obvious he was price gouging me in both parts and labor. Hector Lopez from CC quoted me: “I have the diagnostic and estimate to repair your laptop, Ive found a defective video cable, defective LCD screen and also the Hard Drive has errors but it is still usable (bad sectors on the surface). For an estimate, please see details below. Parts: - LCD Screen, $ 139.95 + Tax - Video Cable, $ 69.95 + Tax - Brand New Hard Disk Drive (500 GB), $ 99.95 +Tax <==> OPTIONAL Labor: - Screen replacement, $ 89.00 - HDD replacement, $ 159.00 <==> OPTIONAL” The “required repair” totals he quoted me were $298.90 before tax, with the “optional repairs” being $258.95 before tax. First off, I never even mentioned to him that my hard drive was having issues or was slow, second off I was incredibly frustrated that he took two weeks, tried to price gouge me, and when I got into the store to pick up my property he told me I needed to replace my hard drive or else it was going to die, compared to the email exchange saying it was okay but could get worse. This felt like he was trying to scare and intimidate me to leave my computer with him instead of going to another store, when I flat out told him I could take it somewhere else for cheaper costs. John from Baltimore PC Repair ONLY CHARGED ME $135 for PARTS AND LABOR. John also took one day to call me back and say, hey this seems to be the issue (a bad video cable), what the other repair tech quoted you doesn’t seem to be true, I will go ahead and buy the video cable with your approval and try that first since your screen seems to be fine and you haven’t mentioned any issues with your hard drive. The wait for the part to come in didn’t seem bad at all considering the repairs were happening around Thanksgiving and I knew he would be spending time with his family. As soon as the computer was fixed, he called me, I picked it up the next day, and the price was still only $135. John was polite, helpful, informative, and also fun to talk to. I didn’t feel intimidated or nervous leaving my computer with him nor did I feel like I would be ripped off, considering the other extremely positive reviews left for him. In summary, do not go to Computer Clinic in Cockeysville!! Hector Lopez will absolutely rip you off for both your time and money. If you are in Hunt Valley, Cockeysville, or Timonium, it is worth the drive over to Parkville to Baltimore PC Repair to get your computer fixed properly and by a professional who you will treat you right. John is very easy to talk to and it is very easy to set up an appointment over the phone to see him at your convenience.

Tom Longest

Apple laptop repair done in one day at half of the other pc repair place in the area quoted. Hector even updated the system at no added cost. Just in case I was wondering he showed me the part he removed, which I know was the part, and the repair was beyond our expextations. Not sure of anyone elses experience, but this is my honest review of Computer Clinic in Cockeysville based in our experence. Hope it helps.

Susan Haluska

Hector is an expert in his field. He is super nice and professional. I will recommend his services to anyone in need.

Michael Boner

Nice staff. Got my computer up and running again. Easy parking in front of building.

Oluwasegun Ogunbajo

Very pleasant staff