Silver Star Service Center Inc.

24 Old South River Rd, Edgewater, MD 21037, USA

Address:	24 Old South River Rd, Edgewater, MD 21037, USA
Phone:	+1 410-263-7444
Site:	silverstarservice.com
Rating:	4.3
Working:	7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM Closed Closed

Location

Photos 57

Reviews 7

Marcia V. Ormsby

For well over 10 years, I have been taking my 1999 Mercedes CLK320A to Joe at Silver Star. A replacement of a rear wheel bearing should not cost over $1000, yet that was their quote. Obtaining another quote, I questioned their price and the owner reduced his rate to just over $700, closer to the just over $600 other quote. He also admonished me not to trust someone unfamiliar with my car, as they were very familiar with it. So with the lower price, I decided to again trust them over the other quoted price. Yet my final bill was again nearly $1000! They also charged me .8hours - a $90-labor charge, plus the bulb costs ($25.65), to replace 3 light bulbs! When does it take almost an hour to change 3 light bulbs? Only one bulb did I specify to be changed. Were these bulbs gold plated? Now, in the past, they have changed my bulbs for no labor costs! I feel betrayed; I will not be returning to them again, as I have never questioned a charge before and perhaps, knowing that I was on the watch for their fees, they should have been more cautious. I wonder how many times in the past have I been over charged...Also mileage in was 100miles under mileage out on my odometer..does that mean that they test drove my car 100miles? I also question the hours allocated to be 7.2 when they specifically told me that the job was a little over 3hours. Upon payment for this bill, the owner made no reference to a longer time spent than originally quoted. They had my car in the shop for a little over 6 hours - how to explain more hours than the car was in their garage - how to explain test driving the car for 100 miles - how to explain the loss of a more than patient, loyal customer of over a decade. I am not your average pull the wool over the eyes customer and I dont like being treated like one! This time is the last time...

Mark Weill

A very positive experience after I recently had a check engine light problem on my 2005 Saab 9-3. I contacted Joseph at Silver Star with the error code & he provided me with an estimate to resolve the problem based on their experience. Once I took the car in for service, they replaced the gas pedal which they thought was the cause of the problem, but it did not resolve the issue. After more diagnostics, replacement of the throttle valve body and correcting some wiring connection issues under the dash, the problem still remained. After putting the original parts back in, they continued to try and figure out what was causing the problem. Finally they determined that wiring/connections under the battery was the culprit & they ended up fixing them. We ended up with a reasonable compromise on the hours they expended to fix this issue and the final cost. I would highly recommend that anyone with a Saab go to Silverstar for service. This experience was a perfect example of their diligence to correct the problem, clear communication all along the process to explain in detail what was happening and especially their willingness to be reasonable when it came to presenting the final cost.

Gerome Q. Banks

I have a 2003 Saab 9-5 and apparently the radio became "divorced" when I changed my battery not long ago. I called Saab and they said to connect it to the Tech II and remarry the radio, it was going to be $300 whether it worked or not...what?! So, I called Silverstar and talked to Joseph Hall on the phone. He got me in first thing on a Friday morning which was great. When I got the car there, they looked at it right away and offered coffee and a place to sit and watch television. Not long after, they let me know the job was finished and that it would only cost the amount of labor, which was really cheap: somewhere around $60. Both Joe the Dad and Joseph the son were very nice and helpful, the mechanic also pointed out some concerns he had seen as well when he did the courtesy inspection. They even offered to wash the car but I declined. I will without a doubt take my Saab back to Silverstar for my next service need.

Anonymous User

Though not my Mercedes I was involved in the service issue. A friend was experiencing engine stalling. Without warning the engine would run weak and then quit. I suspected a fuel problem, but my repair experience told me there could be other causes. The problem was diagnosed by Silver Star as a MAV sensor issue (MAV manages the air flow to the engine for best combustion). This is a possible cause. $1200 later my friend picked up the car and was unable to drive it more than a few miles - same symptoms. Back in the shop they wanted another $1200 to replace a faulty fuel pump. Everything seems OK now. Seems to me the first repair, the one that didnt solve the problem, should have been discounted. MAV failure usually throws off error codes to the computer and a fuel pump is easy to check. Looks to me like the first "diagnosis" was a guess, a costly one. High cost and unreliability do not a service center make.

Aaron Winder

The experience I had at SilverStar was pretty good. The labor costs came out to almost $400 less than the price I was quoted at a nearby Saab Dealer in Cockeysville. Plus Joseph Hall and the Owner of the place provide excellent customer service. They all are very friendly, and Joseph seems to be a very honest person. There was one thing I needed to get repaired that would have cost more to get done there than at Mr. Tire, but that is because Mr. Tire is a huge company and they let me buy the part and bring it to them to get it fixed. That being said, the Warranty they give you at SilverStar on repairs is better. So all in all, they are a great company in my book. Excellent customer service, Excellent workmanship, Very competetive prices. And no, I do not work for them and they did not pay me to write this, lol. I just want to show my appreciation for the good work that they did on my Saab :-)

Anonymous User

I brought my college-aged daughter’s car to Silver Star after the engine overheated on a road trip. It had completely melted and the service station where AAA towed it said that it would be impossible to repair. I was prepared to buy another car, when on the advice of a friend I had it towed all the way to Silver Star for a second opinion. They located and installed a pre-owned engine with fewer than 30,000 miles on it and the car is better than it was before. It saved me a LOT of money and aggravation. Now she will be able to keep this car for several more years until she is in a position to buy her own car. Thank you to the honest and reasonable team at Silver Star!

Dime Snead

I baught my saab in there. Took 3 hours to look it over charged me 118 to come back and tell me it needs spark plugs. And they gave me a outrageous estimate to install 4 fuses which I did myself. And whole time they didnt even open the hood. To actually inspect why my car kept shutting off. So come find out the next day after seeing then the air hose to turbo wasnt even hooked up. So I knew they didnt even inspect to look at car. Just charged me 118 and couldnt even actually inspect my car. I would not recommend them to anyone. Unless you just want to give your money away.