Basement Systems USA

Reviews 3

A

Anonymous User

Basement Systems USA has been truly a please to work with from the very beginning and went above and beyond my expectations. I am a first time home-owner, and I had a lot of reservations about the purchase of this home (its a flipped house, so you can never be too sure about the quality of the work without gettting a second, third, fourth etc opinion). When my inspector discovered a heavy amount of moisture in the back wall of the basement, he suggested I bring in a specialist to further assess - It was a finished basement, and I was very concerned about moisture/water penetration damaging the finishes and property. I brought in two basement waterproofing companies - the first company stayed for a total of about 15 minutes and didnt do a good job explaining to me why my basement repair was going to cost me $15k. Then, Jeff Yentzer from Basement Systems came to the house to give me an estimate (this was before I was even technically the home owner). He spent over an hour looking inside and outside the home, to do his best to determine the probable cause of the moisture issue. He also did an excellent job as my consultant over the next few weeks of negotiations with the owner to help me get the total cost of repair credited to me by the owner. Jeff was great at walking me through what needed to be done, and answering all of my questions (and believe me - I had a lot!). He was extremely responsive and reachable via cell when I needed quick answers. I believe without his support I would not have gotten the money for the needed repairs from the homeowner. Jeff even spoke directly with the owner regarding his assesment of the issue. After I purchased the home, I was able to get the work completed rather quickly - they were great about getting me into the books (about 3 weeks after purchasing). This was really important so that I could move in the sooner the better. The second half of my experience with the company (work performed) was just as outstanding as the first half. My crew was excellent - five stars! Led by Arjan - the team was extremely hard-working, on-time, professional, and respectful of my property. Although with any job there were curve-balls - Arjan was on his own the first day, but they worked hard to make up time. Sandar, Alfie, and Esteban all spent time working on the basement and I want to personally thank each crew member for their professionalism and craftmanship. I definitely felt I was in good hands and could trust the crew to come and go from the site on their own accord. My team did an amazing job - The finished product was wonderful! I feel like my basement just got a face-lift (more like open heart surgery because most of the work is behind the walls but the system is so important) I feel lucky I get to live here! I joked with Arjan that he made my basement look bigger upon completion - It really felt that way though because he really put a lot of time into making sure he got it right - the finishes and attention to detail made my space feel like a million bucks ;-) Thanks Basement Systems USA! Your customer service is excellent and Ive truly enjoyed working with each and every one of you on this job. Thanks for working so hard for me and helping me feel good about the purchase of my first home!

ME

Melissa Marino

We called the professionals at Basement Systems USA after we saw our wall starting to crack from moisture. After much research for a company we found their information and plenty of wonderful reviews (all true). We called to set up an appointment and the gentleman Scott Beard we spoke to was extremely polite and very accommodating. He came out the next day. He was extremely through and was at the house two hours performing an extremely detailed review of the damage. Hi write up was very precise and specific and the estimate we received was fair and right on the money. He was just a very friendly and sociable person and we knew right away that we wanted to hire them for the job. We called him next day and he promptly sent the contract over. The contract was very straightforward and fair and the required deposit was very reasonable. I liked that they didnt expect full payment until the job was done, inspected and approved by all parties. As soon as the contract was signed and the down payment was confirmed they got our appointment set up with the foreman for him and his team to come out immediately. Sean Ryan and his crew were extremely professional, friendly and punctual. They showed up on time, laid plastic down to prevent tracking dirt in (we have carpeting), covered the furniture in the effected area and kept their equipment in one place to avoid clutter. The job was supposed to be done in one day but once they got behind the wall they found additional damage and black mold. Even though this was not part of the original problem (understandable since you cant predict what you will find behind the wall), they offered to eliminate the mold and make the additional necessary repairs. The price for the additional work was also very reasonable. Even better was that they said they would get everything done without having to make another appointment for the new project at a later date if they didnt mind them coming back the next day (Saturday). They worked until dark and got the majority of the work completed. As promised they came back on time the next day and finished the additional work promptly. They did a good job cleaning up and made sure we were happy with the work. The wall looks great (I want to do the whole basement like that now) and the sub pump is working great. We have had no more moisture or water damage. Needless to say we are happy with the final product and appreciate their professionalism and concern with our needs. They went above and beyond (especially by coming out on a weekend to fix an unexpected problem) to get the work done in a timely fashion and with great results. They also have electronic equipment (i.e. iPad) to print out paperwork and take payments which makes it easy if you dont like writing checks. Overall we are very satisfied with Sean Ryan and his crews work, Scott Beards help in getting everything set up and the whole company for helping us solve our problem. We have already recommended them to my parents and would recommend them to anyone who needs assistance with their basement.

GA

Gary Ile

We had a great experience with Basement Systems when they installed our finished basement. Our house is old and the crew faced a number of unexpected problems once they started their work. The head of the crew, Devin, did a thorough job in explaining the problems and how they could be resolved. He answered my questions (of which there were probably too many!) in a friendly and courteous manner. Devins crew did meticulous work. Despite this attention to detail and the delays caused by the unanticipated problems, the crew finished in the time originally estimated or very close to it. In installing some sheeting on the walls on an unfinished portion of the basement, Devin also discovered that the back of my oil tank was deteriorating and should probably be checked out. I called the oil company the following week and they said the tank was in bad shape and would be leaking shortly if not replaced. I appreciate the heads-up from your crew that saved me the aggravation that would have come with an oil leak in the basement. ______________ Recently another serviceman, Mark Loeffert, came by to install some additional sheeting in an unfinished area of the basement. He did a very thorough job of adding sheeting in a difficult area-- around the new oil tank. In addition he checked our waterproofing system (which Basement Systems had installed in 2005) to make sure that there were no problems and he installed a new battery to replace the very old original one. Mark provided some information about a dehumidifying system and left some literature and answered all of my questions. I appreciated Marks friendliness and thoroughness. Once again, very happy with my Basement Systems interaction.

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