Nail & Hair Care Spa

5705 Richards Valley Rd, Ellicott City, MD 21043, USA

Address:	5705 Richards Valley Rd, Ellicott City, MD 21043, USA
Phone:	+1 410-465-7464
Site:	nailcarespa.com
Rating:	3.5
Working:	9:30AM–8PM 9:30AM–8PM 9:30AM–8PM 9:30AM–8PM 9:30AM–8PM 9:30AM–7PM 11:30AM–5PM

Location

Photos 94

Reviews 12

L Tufts

I usually do not write reviews but I was so compelled to share my experience at Nail & Hair Care Spa. The receptionists who are always pleasant and helpful but unfortunately that does not appear to be the case for some of the other employees. I cannot speak for the entire establishment but I have been serviced by two technicians on multiple occasions and I always left with a bad taste. My very first time there I was serviced by Kim. I went in for a routine mani, pedi, and wax. During my wax, Kim said she could not wax my lip because I was wearing makeup. I let her know that it was fine that she removed my makeup with alcohol before the wax. Rather than following my suggestion she was adamant that she could not wax me. This exchange went in for a couple of minutes before she eventually decided to wax me. After the wax she began laughing at how my makeup looked after it was removed from my upper lip. I found that to be incredibly unprofessional and rude. Later in the session as I was sitting down to dry my finger nail, one of my nails accidentally hit the drying station. I asked Kim if she could repair it for me and she grabbed my hand, threw it down, and said to follow her back to the nail station. Although she did good work, this was by far the worst customer service I have received at a nail salon. I never planned to return until my friend recommended another technician Lee. I should have listened to my gut because Lee was not much better. I went to Lee several times always by appointment. Lee appears to be somewhat outspoken which is totally fine but some of his comments are inappropriate and rude. During my last was session with Lee he asked why I was so hairy. After my lip wax, he too began to laugh at how my lipstick looked smeared on my face. Laughing at customers seems to be a theme there and even if it was funny (which Im sure it was) it is unprofessional to exhibit that type of behavior with a client. And the straw that broke the camels back is when Lee told me not to come on the weekend because that is when he receives the most in tips. Long story short, I will not be returning to Nail & Hair Care Spa. I may not be able to control rude people but I can certainly control where I spend my dollars.

Stephen StaXx

Ashley(the manager) is rude and nasty the only thing that made me stay was a very nice helpful informative receptionist she accommodated me in every way possible (she should run the salon)even when the tech Ashley who is supposed to be the manager was acting and treating people/ customers in a very inappropriate and unacceptable way such as hitting people in the back to get their attention . Until Ashley is Fired i will not be back and all my friend and family know shes a nasty person with a nasty attitude who should not run a business because she does not know how and is an incompetent worker who said she was going to personal"shopping" while on salary after she finished with me .Others thought it was wrong and she said "i dont care get paid you deal with it" to another tech who had to many clients and was over-whelmed Not to be racist but speak better english and learn how america works and how to talk to people politely if you dont like it or you cant then just leave and go back home(wherever you were born). keep your hands to yourself and actually work like your supposed to and dont be the "B" word to everyone AND ALWAYS THIN YOUR RIGHT because 90% of the time YOUR NOT and stop talking down to EVERYONE.I feel like my dogs are smarter and more polite than ASHLEY. I dont usually talk bad about anyone i dont like to or even write reviews but she needs to take a business managerial class at the least. Again i would never go back until she is gone and until that day comes Im going to be telling my family friends co workers and anyone else to avoid Nail and Hair Care Spa. thanks to everyone who read this and take it into serious consideration before making a decision. I ADVISE If you DO go avoid Ashley the manager and/or observe her inappropriate and unethical way of working.Thank you to the young (American/Spanish?) receptionist who did an absolute out of this world job of tuning my nightmare of an appointment into a much more pleasant experience.(she should be the manager she was awesome and the only thing that kept me in the doors!!! *****!!AVOID ASHLEY(MANAGER) AND DO NOT MAKE APPOINTMENTS WITH HER(ASHLEY)!! HORRIBLE TECH!!!***!!! THANKS AGAIN!

S-

S-3 Operations

Sam is the worst technician to have. She will screw with your nails and rush. She doesnt care about what you want shell be like "I have to hurry up, I have other things to so". Then when i accidentally bumped my nail she told me to stop playing around. Then I noticed there was a mistake she had made and she was very rude when confronted about it. As well as then talking about me in her language and when she went to the back room

Shoshanna Allaire

I have a regular technician here, and she has always done a spectacular job. However, when seen by either of the male technicians I have left with cuts all over my hands. Regularly they pay more attention to anything else in the salon and have cut my beds with the dremel tools. VERY UNPROFESIONAL. Anytime I go to this salon I tell the receptionist that I do not want any of the males. The receptionists are always so nice.

Moy B-Hay

My husband bought me a Mothers Day gift card, the only reason why I went there. Beautiful place, the manager seems nice, however, I had the worst pedi and mani. My tech was very unpleasant. My daughter had a ped and mani as well, and she certainly was not impressed! Im very dissapointed and will never return!!!

Ruth Kohl

I have been to several different nail salons in the Ellicott City/Elkridge area as well as White Marsh and Bel Air. This place is by far the best ever! I havent picked a favorite tech because out of the 5 different people who have done my nails they have all been great!!

Helen Ballas

The salon is wonderful.I had a great mani-pedi. May Ha was the best- personable and the french mani-pedi was perfect. She is the best. I am from Phoenix visiting and if I could, I would fly back just to go there.This place is highly recommended

D Hoffman

I like the stylist Lee Lee . She has cut my sons hair since his first hair cut. I have followed her to this location and will continue to do so. My son is four almost five and he wont let anyone else cut his hair. Its Lee Lee or no hair cut.

Elisa Lupton

I had a wonderful experience at this Salon. Anna did a great job with my highlights and hair cut. I definitely recommend going here for both their nail and hair salon.

Emily Wolf

Great place to get a quality manicure and pedicure. The gel manicures from here last at least 2-3 weeks, if not longer. Space is large, open, and bright.

Mary Shaw

Great experience at this salon clean Kim Ha Did my nails and pedi and Lashs Definitely will be my go to place from now on. Mary Ellicott city

Marina Karasik

I come here regularly and they always do a wonderful job!