All Phase Auto Repair

Address:	300 Eastern Blvd, Essex, MD 21221, USA
Phone:	+1 410-687-5030
Site:	allphaseautorepair.com
Rating:	4
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 8AM–3PM Closed

Location

Photos 25

Reviews 17

Jennifer Ignacio

A little on the pricey side, but you get what you paid for - my car needed a new muffler (for some reason mine got rusted and broke in half, brand new only 3 years old). AP was able to fix it that day as well as give me an itemized quote for other things that my car needs (think a repair shopping list). They were not pushy in getting them done, as some shops are. Also, they are willing to work with you on payments, which I love, since its hard to keep a savings anymore for any major repair or, heaven forbid, a personal medical issue. The icing on the cake, though, is the free courtesy inspection - this is a lifesaver since some shops charge an arm and a leg for these as well (which after cost for repairs, can get insane). Besides the great service and communication with AP, its nice to see an auto repair shop that is also up-to-date with their presence on the web (mobile app, Facebook, website, etc.). It means they are willing to invest in themselves, which means I also know they are willing to invest in their equipment and personnel - I wont have to worry that they are using cheap labor or used parts (unless I ask) or that they are working with old/broken equipment on my car. Lastly, the hand-written thank you notes are great - with how we all communicate today, taking the time to do something like that shows that the company is personal and geared to retaining customers and customer satisfaction.

Sarah Lamb

I have terrible luck with cars which means Ive had to have my car worked on many times. Unfortunately, Ive never found a shop that I felt really good about...until now. From the very first phone call, Terry was incredibly helpful and made me feel 100% comfortable having my car towed there while I went to work even though I had never been there before. She called me at every step of the repairs to explain what they found, what their recommendations were, the cost and about how long it would take. When another unrelated issue was found during the road test, Terry called me again and explained all of it. In the end, the prices I was quoted over the phone were exactly correct and my car was done and ready for pickup exactly when I was told it would be. My car runs perfectly and feels amazing! All Phase Auto Repair will be my go to place for all of my car issues in the future! I truly cant say enough great things! Thank you All Phase!!

Jermaine Williams

I had a already gotten a state inspection and failed for tires only. I went and got 4 new tires, went back to this place for re inspection only because it was the only place with a open appointment. They failed me for cv boot that passed 3 days before and was and was not torn. The gave me a price of $1,300 to repair it there immediately. I would stay far away from this place especially for inspections. SCAM ARTIST!!!! What Toyota dealer sells a axle at a price that will equal up to $1300 with labor. All this for a barely noticeable torn cv boot that mysteriously appeared. Go into this place with your antennas up. You can go to their Facebook page where I posted a copy of the invoice under my review there.

Elaine Chim

Honest, timely, and professional. They let me schedule a same-day appointment on the Friday of the Independence Day weekend, when all the other auto shops would not let me in until the Tuesday after the holiday. The staff was friendly and honest. The work on the vehicle was done right within the time frame they stated. They also walked me through the recommended services without pressuring me to buy anything. Make sure to join the rewards program! Theyll mail you coupons upon joining. They also give you points for completing surveys.

Bobby Lunsford

Very smooth experience. Took my truck there for a emission issue and had some other things done as well. Theyre not the cheapest place that I checked but they had the best customer service. $755 later and all was well until this morning. My check engine light came back on. I have a appointment to have them check out everything tomorrow. The outcome of this appointment will dictate if my rating goes back to 5 stars or if it heads in the other direction. Ill update this review at that time.

Terri Birney

The service was great! They fit me in on a last minute unexpected repair that I needed on my car. They took me out to the shop and walked me through the recommendations. Explained everything in great detail and I did not feel rushed or pressured! If I could give more then five stars I would! They are a perfect 10!. Thanks again for getting me back on the road safely.

Tammi Prysiazny

Great customer service, clean facility and reasonably priced. Used their services for a Maryland Inspection and needed some repairs. Work was completed in a timely manner and at a reasonable price. Will definitely use their services again. Everyone we dealt with was so nice and helpful. Will have to thank my neighbor as he recommended them.

Daniel Iman

Joke of a shop. Told me I needed $1400+ worth of repairs to pass Maryland State Inspection. Not only did the car pass PA state inspection 2 months prior, but was later taken to a real shop and passed MSI with only the need of a new serpentine belt. Another shop that will recommend a routine flush of all your fluids!

Erika Alicea

I have been going to this auto place for several year before they relocated. The prices are not the best but is a trusted place , you basically get what you paid for, but they are honest thats what i like. never had any problems, I recommend this place to my family and friends .

Jodi Knepper

Terri and her team really take care of me. I appreciate having a woman to explain things. She gets what Im saying to her and she explains things so I can understand. As a woman - who may or may not have a few trust issues, lol - you just cant put a price tag on that. Great team!

Nichelle Cobbs

My car was a mess, and I was in a really tight spot money-wise. These guys were kind, helpful, informative, efficient, transparent, and overall excellent! My car drives better than ever, and Ill definitely trust them with repair/maintenance in the future.

amber jenkins

I love this repair shop, and the customer service that Terri brings into the space. I will ONLY allow the guys at ALL PHASE work on my car. They are very thorough and take time out to ensure your car gets the proper attention and fixing it deserves :)

Jamie Hilliard

Thorough service. Not the cheapest in town but you get what you pay for. Its worth it to me to know that the work performed was executed well and that a comprehensive inspection has been performed.

Tim Austin

This is definitely a great place to have work done on your car. Terry and Jerry really helped me out. I will definitely come back for more of my maintenance needs.

Sue Tyre

if you ever need your car worked on this is the place to go....really good service...reasonable prices.....very friendly and helpful people....

Timothy Sapp

Like all the work they do. This is the only place I ever get my car serviced. Nice people to deal with very knowledgeable and good prices.

Gordon Gahan

Parts were marked the hell up and super-high performance parts were used unnecessarily and without consulting me first. Will not return.