Pine Grove Auto Sales

78 Suedberg Rd, Pine Grove, PA 17963, USA

Address:	78 Suedberg Rd, Pine Grove, PA 17963, USA
Phone:	+1 570-345-2556
Site:	pinegroveautosales.com
Rating:	3.5
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–3PM Closed

Location

Photos 9

Reviews 12

Chris Ritter

I recently bought a truck from Pine Grove Auto. While the sales person was nice, their lack of follow through and attention to detail was horrible. We agreed to buy the truck on a Monday and agreed to return on Wednesday evening to sign the paperwork. We have a very young infant and a 5-yr old in our family so I asked to have the paperwork ready to sign as soon as we arrived so my wife could leave quickly. I was assured everything would be ready when we arrived. It wasn’t. No biggie, things happen. Eventually, after a few printer malfunctions and input errors, the paperwork was ready and off my wife went. I waited for the truck to be finished in their cleaning area and when I hopped in the truck I immediately noticed that while the outside of the truck looked great, the inside of the truck was not detailed. Dust, grime and hair was evident. No biggie, things happen. I was about 2 miles down the road when I realized that the hood was unlatched. Apparently the detailer forgot to close the hood all the way after he polished it. No biggie, things happen. About a day later we got a call from our salesman stating that they were switching financing companies (to save .25% interest) and we would have to return to sign the new paperwork. Getting somewhat annoyed, I agreed to drive to them after my work day while my wife agreed to drop everything, pack our infant and preschooler in the car and go sign immediately. When I arrived to sign, I saw that they had my wife sign in the wrong spots! They then had to reprint everything and have me sign. They asked me to have my wife come over immediately to sign to which I said “no way, you work that out with her to find a convenient time for her.” The salesman ended up coming to our house a few days later to have her sign. Figuring everything was behind us we hitched our travel trailer up to the truck to go on a camping trip. Our camper weighs 6,000 lbs and the truck has a towing capacity of 10,000 lbs, however, halfway through our trip the transmission temperature and engine temperature shot up to their redlines! We limped home without overheating and I dropped the truck off with my trusted mechanic who changed the transmission fluid & filter at my request and informed me that I had a bad clutch fan. “Oh yeah,” he said “your truck is missing the front suspension stops.” Growing frustrated I reached out to my salesman to ask about the warranty coverage they provided and to see if they would pay for the suspension stops. Well, the salesman promised to call the warranty company and get back to me by Monday afternoon. After waiting around until the following Friday, never hearing back from Pine Grove Auto, I contacted the warranty company myself to find out the clutch fan wouldn’t be covered. I can safely assume Pine Grove Auto won’t be giving me new suspension stops either. To top everything off, this past weekend I started the truck up to hitch up our camper. After startup my brake pedal was shuttering like crazy and required pumping before it would settle down. Bad booster? ABS going out? Who knows, but if the charcoal colored brake fluid is any indication, I’m looking at another major expense. This one’s on me though because I definitely should have looked at the brake fluid before purchase. All of this happened before our first payment was due. I hope your experience with Pine Grove Auto will be different than mine, but I can’t recommend them to anyone. If I were you I would be very skeptical of all of their positive Google reviews since my salesman encouraged both me and my wife several times to leave a positive review, making sure to “use a different IP address” for the second review. I’d love to leave a second negative review but, well, multiple reviews would be unethical. Update in response to Kens reply to my review: If I cant depend on you guys to even clean the steering wheel of a vehicle I just agreed to buy, how can I trust you to work on the mechanics of the vehicle? Ill use my trusted local mechanic.

Josh Neidlinger

I went in here today twice. The first time there was nobody inside and everyone outside ignored me. Didnt ask if i wanted help or if i would like to speak to someone. The second time back same thing, stood there for 15 min while everyone in their office chatted it up. When i finally spoke to someone he was pre occupied just talking to a co worker and couldnt tell me anything about said vehicle other than price. I will not be going back.

Noah Davis

Just like any business, the employees make or break the reputation. I have to tell you, if you want an outstanding car buying experience, go see Andy. Andy will talk to you like you are part of the family and his automotive expertise will surprise you. I bought a vehicle from Andy at another car dealership, and I look forward to giving my business to Pine Grove, simply because he is there!

Michael Borrelli

Absolutely one of the best experiences purchasing a truck. Andy & Jason went above and beyond to get the deal done, Something you dont see when buying a car. a step by step inspecting by me and my mechanic and their attention to detail got the little things done. I will absolutely do business with them again and again and recommend them to ALL my friends and family

William Solnoki

Cant say enough good things. These guys took great care of myself and my family. Jason and Ken were both awesome and helped my family get into an awesome third row that was not unfairly priced. When I went in to finish and sat with Ken, I think I was out of there in like 30 mins. What a great exp!!!

Christopher Mee

One of the worse towing services Ive experienced. Originally, 3ish hour delay, then 3 more, then 30 minutes, then 1.5 hours, and 6 hours later, still a no show... But they certainly will take the credit card info down.

Shawn Bossler

Very courteous and professional, went out of their way to make sure I was satisfied including staying beyond normal business hours for me so that I could pick up a loaner untill mine was done. Would recommend.

Tim Wiest

The salesmen are very knowledgeable and accommodating. Andy is very knowledgeable about the cars on the lot and details I certainly didnt know. It was also a low pressure pleasurable experience.

Iris L. M.

Very fast, efficient, professional, and friendly. Would use them again for a tow any time. Had Anthony as my tow guy and he made sure to treat my sons car good even though it wasnt brand new.

Mark Bowman

What a great place to buy your next car! Ken Ebersole, is an absolute whiz with finance, if he cant get you approved you better take the shoe leather express, their amazing, thank-you!

Jennifer Knee

I got my car here about a month ago. Andy was very nice and super helpful. No pressure at all. I sat in almost every car on the lot and test drive 3. Found my perfect car!

Jeremy Murtorff

These wankers suck Ive never experienced a worse towing company. 8 hours later my truck still isnt picked up and the way it was picked up 4 hrs ago.