US Post Office
| Address: | 11550 Livingston Rd, Fort Washington, MD 20744, USA |
| Phone: | +1 301-292-3658 |
| Site: | usps.com |
| Rating: | 3 |
| Working: | 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–1PM Closed |
Location
Photos 1
Reviews 13
PO
poopsie smith
So I received a notice at home that a certified letter was attempted to be delivered to me and needed a signature. I wasnt home. I took the slip to the post office on Friday, 6/17/16 in hopes of retrieving my certified letter. Well after Kim (supervisor), Quinton (post master), and 3 other employees searched and searched and searched, my mail could not be located. Was I upset? Very! I was told by Quinton that he would call me later on that day to let me know of the status. Did I ever get that phone call? No. I called the next day, Saturday 6/18/16, and spoke w/ Kim. She says that she had spoke w/ the driver "Ashley" who claims she put my mail in the spot where all certified letters go. Well please tell me why its not there?! Did it grow legs? Kim said that she will check on this and get back to me, Quinton was apparently out. I did not get a phone call. Well here we are Monday morning 6/20/16, I spoke w/ James Carter (who is new), He is the bomb! He put me on hold for a few minutes and located the certified mail. Now this type of employee is what us customers need. What us upsetting is that no one else in that post office was able to locate my mail after days of looking for it..... I told James please do not leave this location because us customers need him. This location has a history of loosing mail.
SU
sunny Santos
I hate dealing with usps. This location was the exception . I called on a Saturday morning looking for an expected package which was not on my regular mail truck . I was told that my route was split up and another driver should have it. I called back and someone named keisha was the most helpful person I have ever encountered. She actually called the couriers on my route and found who had it. On top of that she called me back to update me and this was after the post office was closed for business Saturday afternoon. Wow. My package was not delivered though . I called back the same evening and someone answered . I wish I remembered his name because he also deserves praise for going above and beyond. I told him the situation. He put me on hold after i gave him my address and told me " yes, your package is here ". I had mixed feelings because it was saturday afternoon , Sunday has no deliveries , and Monday was a holiday so how would I get my package before Tuesday ? He told me to just come down to the post office and call when I was at the door. I was speachless. Wow. The customer service I have received from this location was far above and beyond any other post office in any state anywhere. Thank you x 1000.
A
Anonymous User
The employees do not know how the internet option to pay on line for postage works. They are lost when a customer come to drop a package. Also in the afternoon from 3pm until 5pm the line gets really long and instead of three dependents even though they are there. They take turns so usually there are only one or two persons taking care of customers.
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smokey2000100
This is a wonderful post office, the staff really are friendly and go beyond the norm to take care of the public. They were absolutely great when I renewed my childrens passports today and watching them care for the public was amazing how they spent so much time speaking to everyone and getting their concerns resolved. Good jub!
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Ash
Horrible customer service/representatives who answer the phones with extreme unprofessional-ism. I have not received mail for over a month and a half after completing an online form, use 2 names that are closely related, and somehow no one knew where my mail was or how to help me even after speaking with consumer affairs.
DA
David W
Ordered a couple items from Amazon. One package was shipped via Fedex, the other through USPS. Fedex EASILY delivered my package to my apartment complex. USPS sent it back claiming the address was wrong. The same address is used for all the junk mail that USPS manages to deliver to me.
SO
SouthSide Tezz
Straight Ass!!!!!!Dont ever ship through this Compeny..Worse Customer Service Ever!!! Shouldnt even get one star....If you pay for shipping then ship the F****** package..Shouldnt have to pick up any package
AL
alpha robins
For the past 3 months(November-January) Ive went inside 8 times different times of the day, expect to wait 15-20mins. However the staff is knowledgeable and friendly
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A Smith
Very quick service, I arrived around 415pm and was out very quickly. No issues with customer service.
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William Bedard
I love the people at this station. They are always very polite and helpful.
AL
Alison Cal
Usually after 3:00 pm gets busy other than that service is good!
AD
Adrielle Brisbon
rude customer service on the phone.
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victoria schools
Allways lose my packages